iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 96 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★66 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Snuggle Pups Mobile Grooming five stars based on sixty-six reviews, with the owner responding to all comments. Customers consistently praise the mobile service for eliminating kennel waits, noting that dogs are groomed directly in the van. Recurring themes highlight punctual arrivals, easy online booking, and responsive communication regarding scheduling and post-service photos. Reviewers also emphasize the groomer's patience with anxious or difficult pets, resulting in clean, well-trimmed animals. No common criticisms appear in the provided excerpts, as all feedback remains positive.
Google rating: 5.0 out of 5 from 66 reviews (100% five-star).
Reviews on this page: 66 Google reviews (61 with written comments, 37 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 15, 2026.
Service: Pet Service serving Antioch, California.
Data from Google, last updated October 27, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Snuggle Pups Mobile GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Snuggle Pups Mobile Grooming: 99/100 on this factor. Category median: 79.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Snuggle Pups Mobile Grooming: 96/100 on this factor. Category median: 71.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Snuggle Pups Mobile Grooming: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Snuggle Pups Mobile Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
5.0of 5
5 stars66100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
99%praise
Praise12099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1337%
Reasonable2160%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2924%
Staff & attitude2823%
Would recommend2722%
Speed & response1311%
Honesty & trust1210%
Communication119%
Price & value11%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Snuggle Pup Grooming did an amazing job with my little dog, Martin!”
“He was kind, gentle, and absolutely amazing with Brody Bear.”
“I highly recommend Snuggle Pup Grooming—we’ll definitely be back!”
“Scheduling was easy, they were right on time, and the whole experience was smooth and stress-free.”
“You could tell right away that he genuinely cared about making him feel comfortable.”
“Luciano and Marcella are easy to work with and very accommodating.”
“Were willing to give my reactive terrier a try, and did a great job at a great price.”
People customers mention
Luciano10 reviews
Marcella3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Colleen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Snuggle Pup Grooming did an amazing job with my little dog, Martin! His haircut looks absolutely adorable, and they took such wonderful care of him. Everyone was so kind, friendly, and professional. Scheduling was easy, they were right on time, and the whole experience was smooth and stress-free. Martin came home…
Great price
JenniferLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Omg my love bug raider mae had the best experience and I will be using them again in 6mos to get our baby clean and trimmed up again.
Reasonable price
Karen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Luciano is hands-down the best dog groomer we’ve ever been to! He is so gentle, patient, and takes excellent care of my dog every single time. On top of the amazing grooming service, his wife Marcela handles the scheduling and booking, and she is absolutely wonderful to work with—super responsive and accommodating.…
Great price
DavidLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
1st time but definitely not the last. Great service and my dog didn’t even freak out … too much. lol. I would recommend. It’s more than your normal groomers but then again my dog didn’t have to wait in a kennel to get groomed. From my house straight into their van.
Lisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had tried several groomers for our Lagotto Romagnolo, and we’ve struggled to find consistently good results. After the last groom where he was cut, we decided to try Snuggle Pups. Luciano did such an amazing job with our dog, not only just with the groom itself, but with his calm demeanor that put him at ease.…
Reasonable price
Lisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Luciano did a wonderful job grooming my Sophie. Best groomer she has ever had! She was beautifully groomed and carefully bathed. She was bouncy and happy and very pleased with Luciano. I have already referred two of my friends to Snuggle Pups. Luciano and Marcella are easy to work with and very accommodating.…
Snuggle Pup Grooming did an amazing job with my little dog, Martin! His haircut looks absolutely adorable, and they took such wonderful care of him. Everyone was so kind, friendly, and professional. Scheduling was easy, they were right on time, and the whole experience was smooth and stress-free. Martin came home looking handsome and happy! I highly recommend Snuggle Pup Grooming—we’ll definitely be back!
Price assessment: Great price
Response from the owner · a week ago
Thank you for the fantastic feedback! We're so glad to hear that Martin had a great experience and that you loved his haircut. Our team works hard to make every appointment smooth, punctual and comfortable for our furry clients. We truly appreciate the recommendation and look forward to welcoming Martin back next time!
Tiffanie Artiga1 reviewiTotal number of Google reviews Tiffanie has written across all businesses on Google Maps, not just this one.
FROM SCRUFFY PUP TO HANDSOME HUNK! ✨🐾
Our 6 month old puppy, Brody Bear had his first ever grooming experience and we couldn’t be happier! 🥹❤️🐶
Booking online was super easy, Marcella reached out to confirm the details and Luciano showed up promptly. He was kind, gentle, and absolutely amazing with Brody Bear. You could tell right away that he genuinely cared about making him feel comfortable.
And WOW, what a transformation! Brody came back smelling sooo good, incredibly soft and fluffy, and we could finally see his adorable face again! 😂🐶✂️
The best part?! 🙌🏼 They came right to our house! No loading up the pup, no driving anywhere and no waiting around. Just professional grooming right in our driveway. 🚐🐾
For our first grooming experience, we couldn’t have asked for anything better. Snuggle Pups made the entire experience easy and stress-free, and our little guy looks absolutely HANDSOME!
10/10 recommend! We found our new go-to mobile groomer!
Price assessment: Great price
Response from the owner · 2 weeks ago
We are so happy to hear that Brody Bear’s very first grooming experience was such a success! A puppy’s first groom sets the tone for their future visits, so Luciano made sure to give him all the love, gentle care and patience he deserved. Seeing that handsome face again is the best reward! 🐾 Marcella and Luciano will both be thrilled to read your kind words. Thank you for welcoming us to your driveway, we can’t wait to see handsome Brody Bear again for his next spa day! 🚐
Jennifer GreerLocal Guide · 47 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Omg my love bug raider mae had the best experience and I will be using them again in 6mos to get our baby clean and trimmed up again.
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thank you so much for the sweet review! We loved taking care of your dog. It means the world to know your dog had the best time, and we're already counting down the days until the next spa day! 🐶✨
Karen Rodrigues5 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Luciano is hands-down the best dog groomer we’ve ever been to! He is so gentle, patient, and takes excellent care of my dog every single time. On top of the amazing grooming service, his wife Marcela handles the scheduling and booking, and she is absolutely wonderful to work with—super responsive and accommodating. It is so hard to find trustworthy pet care, but this fantastic husband-and-wife team makes the whole process flawless. Highly recommend!
Price assessment: Great price
Response from the owner · 4 weeks ago
Luciano always treats every pup with the utmost patience and gentle care, and Marcella loves making sure the booking process is smooth and stress-free for pet parents. We know how hard it is to find care you can genuinely trust and we're so grateful to have you as part of the Snuggle Pups family. Thank you so much for your review! Can’t wait to see you and your pup again soon! 🐾
David Chung (Dave)Local Guide · 11 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
1st time but definitely not the last. Great service and my dog didn’t even freak out … too much. lol. I would recommend. It’s more than your normal groomers but then again my dog didn’t have to wait in a kennel to get groomed. From my house straight into their van.
Response from the owner · a month ago
Haha, we love hearing that! First grooming visits can always be a little nerve-wracking, so it means the world to know your pup did so well. Skip the crates and kennel anxiety, doorstep convenience and gentle care are what Snuggle Pups is all about. Thank you for the recommendation, we’re already looking forward to visit number two!
Lisa Wilkinson9 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We had tried several groomers for our Lagotto Romagnolo, and we’ve struggled to find consistently good results. After the last groom where he was cut, we decided to try Snuggle Pups. Luciano did such an amazing job with our dog, not only just with the groom itself, but with his calm demeanor that put him at ease. Will be using them from now on. Thank you guys!
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thank you for sharing your experience! It means the world to us that you gave Snuggle Pups a chance, especially after what happened previously. Restoring a dog's confidence on the grooming table takes a calm, gentle approach, and Luciano truly loves creating that safe environment. We’re so glad your pup felt at ease and looked great. Looking forward to taking care of him from now on! 🐶✨
Lisa Ortiz-Classen1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Luciano did a wonderful job grooming my Sophie. Best groomer she has ever had! She was beautifully groomed and carefully bathed. She was bouncy and happy and very pleased with Luciano. I have already referred two of my friends to Snuggle Pups. Luciano and Marcella are easy to work with and very accommodating. The grooming vehicle is spotlessly clean and uncluttered. It is obvious that much care and thought has gone into their business. I am so happy and thankful I found them!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for this heartwarming review! Hearing that Sophie was bouncy, happy and looking her absolute best truly made our day. Luciano and Marcella pour their hearts into making every grooming session gentle, comfortable and stress-free. We take huge pride in keeping our mobile spa spotless for our furry guests. We are beyond grateful for your trust and for recommending us to your friends! Give sweet Sophie some love from all of us, we can’t wait to see you both again soon! 🐾✨
Heather Rowe3 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Great experience - took wonderful care of my dog and we loved the result of her grooming. Also, very friendly and great communication.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for the wonderful review! Great communication and gentle care mean the world to us. We’re so glad you loved how she turned out, and we look forward to the next visit!
GinaD Gomes9 reviewsiTotal number of Google reviews GinaD has written across all businesses on Google Maps, not just this one.
Luciano was great with Samson.
Everything about snuggle pups was great, from booking, communication and pictures after.
I will be using them regularly
Price assessment: Great price
Response from the owner · a month ago
We're so glad to know Luciano took great care of Samson and that you enjoyed our communication and photos. Welcome to the Snuggle Pups family, we look forward to seeing Samson on the schedule regularly!
karla schultz10 reviewsiTotal number of Google reviews karla has written across all businesses on Google Maps, not just this one.
Great experience. The groomer was very patient with our Lab who is very scared of everything! I will be using them for our dogs now. The dogs looked great and even smelled good. Thank you Snuggle Pups❤️
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for trusting Snuggle Pups with your fur babies! Gentle, patient care, especially for shy or fearful pups, is always our top priority. We're so happy to hear your Lab had a positive experience and that everyone is looking and smelling fresh. See you all at the next appointment!
