How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORESoap & Steam Carpet Cleaning
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 457 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Soap & Steam Carpet Cleaning for 6 kinds of job.
Soap & Steam Carpet Cleaning for general carpet cleaning
Clear ✕All 163 Google reviews tagged “General carpet cleaning” · showing 60
They were quick to respond. Fair priced and did a great job.
Fabio amd Clayton were able to fit us in quickly! They were prompt, super nice, and did a great job. Our carpets were kind of trashed from a tenant, and they look 100% better now! Thanks again!
Fabio and his team were prompt, courteous and professional. They did an amazing job on my oatmeal colored carpet that had pet stains. Everything came out spotless and smelling great. Will use them again when needed.
Soap and Steam was wonderful from start to finish! They did a fantastic job, would highly recommend!
I used Soap and Steam Carpet Cleaning for a move-in carpet cleaning service and was extremely satisfied with the experience. They were professional, thorough, and did an excellent job. I was very impressed with the quality of their work and would highly recommend their services. I would definitely use them again!
Communication was great. The price was reasonable. The technicians arrived within the stated time window and were pleasant, approachable, professional, and efficient. The rugs definitely looked better. I would use Soap and Steam again for my carpets.
Fabio and his team were very professional and efficient. He scheduled us promptly and did a thorough but timely cleaning. We're excited to settle into our home with clean carpets.
The guys were very professional and highly impressive
Very professional, great communication, arrived on time and did an excellent job. Would recommend for all your carpet and upholstery needs!
Fabio gave his best advice on how to handle carpet cleaning and managing 'pet smells' once the house was empty. Now things are so much better! TY Soap & Steam.
They arrived quickly, were professional and kind and did an amazing job.
The guys had great communication and were able to fit us into their schedule the next day. The carpets came out great and I felt like it was a great price. This is definitely my new go-to company for carpet and rug cleaning!
Fabio and Clayton are wonderful to work with. They are professional and take pride in their craft. Our wall-to-wall carpet is beautiful, refreshed and smelling good!
Fabio and team were great! Super through and everything smells wonderful again!
Fantastic experience from start to finish. Fabio was great to work with and walked us through their options to make sure we got exactly what we needed. Highly recommend!
Amazing job done by Fabio!
Awesome job! Very honest people.
Amazing professional and the carpets look brand new. Highly recommend.
Fabio and team arrived promptly and took the time to assess the areas of concern with me before getting started. We had some significant carpet staining, and I really appreciated that they set realistic expectations upfront while still working diligently to achieve the best possible results. Afterward, they took the…
Very quick and efficient for 4 couches and 2 carpeted bedrooms! Everything was thoroughly cleaned
Highly recommend!
10/10 and will definitely use them again. I reached out to them and they were here the next morning and done and dusted within an hour. Very professional, great work and fair prices.
They did a wonderful job! They were very helpful over the phone and were very understanding with scheduling. Highly recommend!
I am very pleased with Fabio and his team today. They arrived on time, respectful, and very professional. It has been a year since we lost our senior dog and even though I regularly used a carpet cleaner there were stains that would keep appearing. I do understand that we may need to replace the carpet padding but…
Excellent - everything from the first interaction was professional, efficient and easy to schedule. They did an amazing job and I will definitely use them moving forward.
They answered our message on a Sunday and although they could not help us out immediately, they were able to fit us in the very next day! Because we are in property management and we come across the unexpected the quick and efficient service is essential to us and are very grateful. Thank you!
Amazing job! Heavy foot traffic was removed and my carpet looks like it’s brand new! I would definitely use this company again! Excellent job!
Fabio did a great job deep cleaning my carpets.
I was very satisfied. Quick and easy to schedule. Very professional and great communication from start to finish. The owner of the company was there himself which I very much appreciated. The cleaning itself turned out great.
Great service!! Carpets and area rugs cleaned in 2,800 sq ft. house. Upholstered sofa and chairs cleaned. Grout cleaned on 3 bathroom floors. Very professional. Arrived on time and gave an estimate of time to complete the job. They did not rush and did a fantastic job. Will definitely use them again and refer to family and friends.
Had great communication and did a better than expected job got stains out that I thought were not going to come out
Soap and steam carpet did an amazing job at my house. They were able to restore ann area rug that had countless stains and TONS of pet fur. It looks as good as new. The staff is nice, professional, and reliable. I would use them again and highly recommend them to friends and family.
I'm preparing to move and wanted to see if the carpets could be cleaned before I went the expensive route of installing new (because who knows if the buyers will even want carpet in the rooms?). Fabio was so easy to work with: from scheduling to addressing some spots that showed up after the cleaning, he made the…
Super impressed with the service and timely matter they were able to clean 5 bedrooms before move in. Had a spot due to moving in that we got dirty and they were nice enough to come back and spot clean for me. Would highly recommend. Great to work with. Very professional!
Fabio did an excellent job cleaning our wall-to-wall carpets, area rug, sofas and chairs. He took his time and was meticulous. Everything looks like new.
Great work and amazing customer service at a great price.
Fabio was able to service me right away and at a MUCH better price than the others I had called. He did a fantastic job !! 😁 The carpet looks brand new !! I highly recommend using Soap & Steam 👍 👍⭐️ 😊
Excellent work - Online Booking seamless. - Excellent texting communication - Update on arrival - Tech Drew did an amazing job on the carpets, over sized sectional & 2 ottomans. Would recommend Soap & Steam Carpet Cleaning.
Seamless online booking - Exceptional texting communication - Updated arrival time - Tech Drew did an excellent job
Excellent job.
Soap & Steam did a terrific job cleaning my sofa and loveseat, as well as my bonus room and stairs. Fabio was quick to respond to me with a quote and was able to come the next day. I will definitely use his services again.
Excellent service by Fabio. I would totally recommend their services.
Arrived on time and left with the cleanest, fresh smelling carpet! Will definitely call them again!
Excellent - punctual, professional, detail oriented. No complaints.
They did a great job I would recommend them
My carpet was done to perfection! It was an easy process with special attention to the care of my home.
Great job and looks amazing!! Very kind and professional!
Great work and fair price!
Drew came out and did an amazing job cleaning my carpets today. The cleaning job exceeded my expectations! I will definitely be booking Soap & Steam again for future cleanings.
We're a private school with very long commercial hallway carpets that were DIRTY and STAINED. Fabio came in, gave me a very reasonable quote, and got to work on the day I needed him to be there (3 days later). He was early, worked his butt off, and did a FABULOUS job with the stains in the carpets. We are so…
Outstanding service from start to finish! The communication was clear, professional, and timely throughout the entire process. Scheduling was easy and convenient, and the execution exceeded my expectations. The team was able to arrive a few days before schedule, worked efficiently, and made the entire experience…
Drew did an amazing job cleaning my carpets. I have two dogs and there was a really strong urine smell that I couldn’t get rid of. After he cleaned them, the smell is completely gone and the carpets look and feel so much cleaner. He was professional, efficient, and really thorough. I’m so impressed with the results…
Excellent service. Called and were able to schedule for the next day. Fabio was professional and arrived on time. Will definitely use again!
I had a great experience with Soap & Steam Carpet Cleaning! Fabio was fantastic to work with from start to finish. He communicated throughout the entire process, kept me updated on his arrival time, and made everything easy. The results completely exceeded my expectations—our carpets look like new again, and the…
Fabio was very prompt and professional and took the time to explain exactly what he was going to clean and how long it would take. I am very pleased with how well the carpets came clean. I would recommend him to others and use again in the future.
Soap & Steam Cleaning was great! Fabio was easy to talk to and answered all my questions. Drew notified us he’d be a little early and immediately started! He did our heavy traffic areas, the stairs and the living room, and they turned out great — would recommend and use again!
Was early and efficient.
Great service and show on time
This service came highly recommended and called them when we were in a pinch. They accommodated us the same day and were extremely thorough and professional. Would highly recommend!!
Fabio was wonderful. He was able to fit me in quickly and the carpets turned out great. Highly recommend!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 163 | $146–$303 |
| Upholstery cleaning | 71 | $170–$340 |
| Area rug cleaning | 45 | $158–$434 |
| Pet stain & odor removal | 43 | $144–$260 |
| Carpet steam cleaning | 33 | $153–$315 |
| Mattress cleaning | 2 | — |
