Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Soap & Steam Carpet Cleaning 5/5 based on 457 reviews, noting the owner responds to 99% of feedback. Customers frequently cite punctuality, professional communication, and fair pricing for carpet, rug, and upholstery services. Recurring themes include quick scheduling, thorough stain removal, and pleasant staff interactions. One low-star review criticized the cost-effectiveness of a couch cleaning that yielded minimal visible improvement, while a mid-tier review described the service as adequate but unremarkable.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Bar = this company · dark tick = category median.
457 Google reviews we collected
Phrases our text analysis found in 397 written reviews
Price verdicts customers left with their Google review
Middle half of what 133 customers paid ($183–$377) · gold mark = category median.
How often each topic comes up in the written reviews
We read 397 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fabio and team did a fantastic job cleaning 2 couches, an area rug, and 6 performance fabric chairs for us.”
“Fabio and his team were prompt, courteous and professional.”
“They arrived on time, were courteous and professional and very respectful of our house.”
“I was very impressed with the quality of their work and would highly recommend their services.”
“Very professional, great communication, arrived on time and did an excellent job.”
“Incredibly affordable and cleaning took less than I expected.”
“They were also so kind, fast, efficient, and now I know- trustworthy.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Soap & Steam Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Fabio amd Clayton were able to fit us in quickly! They were prompt, super nice, and did a great job. Our carpets were kind of trashed from a tenant, and they look 100% better now! Thanks again!
Fabio and his team were prompt, courteous and professional. They did an amazing job on my oatmeal colored carpet that had pet stains. Everything came out spotless and smelling great. Will use them again when needed.
Soap and Steam was wonderful from start to finish! They did a fantastic job, would highly recommend!
Fabio and his team did an amazing job on our large area rugs. They arrived on time, were courteous and professional and very respectful of our house. I really can’t say enough about this team, they don’t disappoint.
Communication was great. The price was reasonable. The technicians arrived within the stated time window and were pleasant, approachable, professional, and efficient. The rugs definitely looked better. I would use Soap and Steam again for my carpets.
I called Soap and Steam on Monday- they answered right away- asked them if they could come same week- and they were like, “absolutely!” My couch is over 13 years old, cream-colored, and has survived children, dogs, and life. I’m so impressed with the job they did- it looks incredible. I also had six cream dining…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 163 | $146–$303 |
| Upholstery cleaning | 71 | $170–$340 |
| Area rug cleaning | 45 | $158–$434 |
| Pet stain & odor removal | 43 | $144–$260 |
| Carpet steam cleaning | 33 | $153–$315 |
| Mattress cleaning | 2 | — |
5.0 ★★★★★ 457 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
So easy to work with, punctual, do a fabulous job. I've used them twice now and will continue to do so. Thanks Fabio and team!
Fabio and team did a fantastic job cleaning 2 couches, an area rug, and 6 performance fabric chairs for us. With young kids and some coffee stains, our furniture looks and smells like new again! Thank you!!
Fabio cleaned my carpet! Three cheers for Fabio!
Thank you, Howell Family! We're happy to hear that Fabio did such a great job with your carpet. We appreciate your support and look forward to working with you again on your carpet cleaning!
They were quick to respond. Fair priced and did a great job.
Thanks for sharing, Craig! We're happy to hear that you appreciated our quick response and fair pricing. It's great to know that we did a good job for you. If you ever need us again, just give us a call!
Fabio amd Clayton were able to fit us in quickly! They were prompt, super nice, and did a great job. Our carpets were kind of trashed from a tenant, and they look 100% better now! Thanks again!
Berit, we really appreciate your feedback! It's wonderful to hear that Fabio and Clayton could help restore your carpets to looking their best. If there's anything else we can do for you in the future, just give us a shout! We look forward to providing you with exceptional carpet cleaning again!
Fabio P. Was very professional and polite. I will definitely be calling him back to do my other two rooms.
Joi, thanks for letting us know about your experience with Fabio! We're glad to hear he made a positive impression. We'll be here whenever you're ready to have those other two rooms cleaned!
Fabio and his team were prompt, courteous and professional. They did an amazing job on my oatmeal colored carpet that had pet stains. Everything came out spotless and smelling great. Will use them again when needed.
Joann, thank you for sharing your experience! We're so glad to hear Fabio and the team impressed you with the pet stain removal on your oatmeal carpet. We can't wait to assist you again when the need arises!
Soap and Steam was wonderful from start to finish! They did a fantastic job, would highly recommend!
Julie, thank you so much for the kind words! We're thrilled to hear that our team was able to make your experience a great one from start to finish. We truly appreciate your recommendation and look forward to helping you again in the future!
Fabio and his team did an amazing job on our large area rugs. They arrived on time, were courteous and professional and very respectful of our house. I really can’t say enough about this team, they don’t disappoint.
Kim, we're thrilled to hear that Fabio and the team did such a great job on your large area rugs! It's always our goal to be timely, courteous, and respectful when working in our customers' homes. Thank you for your kind words, and we look forward to helping you again anytime you need our services!
I used Soap and Steam Carpet Cleaning for a move-in carpet cleaning service and was extremely satisfied with the experience. They were professional, thorough, and did an excellent job. I was very impressed with the quality of their work and would highly recommend their services. I would definitely use them again!
Pooja, thank you for choosing us for your move-in carpet cleaning! We're delighted to hear that our team's professionalism and attention to detail made such a positive impression. Your recommendation means a lot to us, and we're here for you whenever you need our services again!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
