How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORESoap & Steam Carpet Cleaning
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 5.0★ from 457 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reviews for your job
Customers hired Soap & Steam Carpet Cleaning for 6 kinds of job.
Soap & Steam Carpet Cleaning for pet stain & odor removal
Clear ✕All 43 Google reviews tagged “Pet stain & odor removal” · showing 40
I can’t recommend Fabio enough!!! My carpet looks brand new! He was able to come to my house the day after me calling for an appointment. My dog had peed on my carpet multiple times and despite me trying to clean the spots as best as I could, the stains and smells were still present. I was so worried this would be…
Amazing experience these guys were professional and in and out. The pricing was transparent and the process tool 2 hours. I had pet services in because we have a puppy and they really killed it. It smells great in my house
Soap and Steam does amazing work ! Fabio was very professional , on time and great with communication. The pricing was competitive and the service exceeded our expectations. We had him do the carpets, tile bathrooms and the vinyl wood flooring and now our house is SPOTLESS! Thank you so much , we will be using you again for sure.
Fabio was phenomenal! I was so happy to find a company that is skilled in cleaning upholstery. My couch and rug look amazing! Highly recommend and will be using their services again.
These guys are awesome, very polite and hard working. A friend needed their carpet cleaned (1200 sq foot apt). There was a history of pets, coffee spills, caked on grime, etc. They lugged the heavy equipment up 2 flights of stairs and worked diligently until the job was done. Excellent workers!
I called several companies and they wouldn't clean my area rugs. I finally came across this wonderful company and he made an appt immediately for Saturday morning. He was on time and did a wonderful job cleaning my area rugs and my furniture. I will 100% use this company again. I'm also telling all my friends and…
We got a whole new couch from one deep cleaning! Seriously, Fabio and his team saved us thousands by cleaning our couch of three years of heavy usage. I’m talking toddler and giant shedding dog damage, all erased in a couple of hours. They did an incredible job vacuuming, cleaning, and protecting our couch. All…
Fantastic experience! Booking was simple and fast. Available basically next day.. communication was easy and on time. Highly recommend Soap n Steam!
My living room rug looks brand new! As well as the stairs and stairs, carpet and other area rug. Thanks to excellent service, super fast and efficient, by Luiz and Fabio! Thank you! 🙏
Fabio was amazing! Got all stains out and recommended spot cleaner- very professional! Highly recommend!
Wow , what a service ! When I tell you this is your GO TO GUY ! This is who you want to come clean anything . The house I am moving into had a EXTREMELY strong dog smell ! Now you can’t even tell there was a dog in the home . Very polite, Very educated, ! Thank you for your time ! I will be back for other cleaning 🙂
Quality cleaning and easy to work with. Thank you Fabio.
Fabio was prompt and polite. Carpets look and smell great. Would highly recommend.
He did a great job and was very accommodating to my needs. He was able to service my carpet the very next day as well as add on an upholstery service last minute and complete both in and out in under 2 hours. Now a room that stained and odored in pet urine is back fresh and clean as well as a couch that was in…
Fabulous job cleaning our carpets!
Great service . Fabio p. Was very professional and well detailed with the service requested. He came in listened to our request and fully executed. Our couch looked amazing and newer , living room carpet looked and smelled great. Will definitely recommend him for future projects
We chose Soap & Steam because on their website they indicated that they specialized in removing pet stains from carpeting. Fabio came today and seems to have done an excellent job. Highly recommend!
Really great service. Fabio was very quick and all the smells and stains were removed. Rey easy to work with and we will be choosing her service again for maintenance cleanings.
Great job cleaning a tough carpet crises! Fabio and Cesar were fantastic. Very professional and determined to fix the issue. They even cleaned the carpet not involved in the problem area. They went above and beyond my expectations and highly recommend. Thank you Soap & Steam!
Great service! Was able to book within a few days. Professional service, kind, and communicative. Would definitely recommend! 👍🏻
Fabio came & cleaned my living room carpet & my couch ! We was so great & super friendly. Highly recommend him & this company. My family will definitely be using them again!!
Fabio was so professional and did an AMAZING job. He kept me informed with when he will arrive and on the process and time frame of completion. Fast and thorough.
Fantastic job on our carpeting and couch!! On time and efficient, and so much cleaner.
Fabio was responsive when I submitted my initial requests and provided updates on his arrival time. He was on time and courteous. He was careful with my walls and floors. There was no water or debris left on the floor when he left, and the couch he cleaned looks and smells very clean. The price was also very reasonable.
Fabio was AMAZING!!! My dog had an accident on the carpet that made my whole bottom floor reak of urine. Once he finished the smell was completely gone! If you need your carpet cleaned I 100% recommend this company 👌🏾
Service was amazing. Not only did they get the odor and years of stains out, but they were easy to book without having to wait for days, and got the service done pretty quickly so we weren't having to be out of our house all day.
I chose this business because they had some good reviews. Fabio did a great job. My carpets look great smell great he was professional and hard-working.
Fabio did an excellent job he made my carpets looks brand new! remove all the dog stains! he put so much time and effort into it and the result was amazing!! I will definitely use him again, and recommend him to people! Thank you Fabio
Excellent service thank you
Fabio was very friendly and professional, he got the job done fast but with Great quality.
Fantastic work and service! I would highly recommend and will be using every 6 months, my carpet looks sooo much better! Thank you for your professionalism
Our carpet looks so good now! Prior to the service you could tell where the high traffic areas were based off the darker color on the carpet but now it’s like new. He was professional and efficient. Def recommend!
Service was amazing ! Very happy customer! I recommend!
Excellent professional, punctual and very well done service!
Amazing service! Carpets look good as new, very professional and polite. I have used this service twice now with no regrets! Try it yourself! We got three rooms done and it looks as new as the new carpet we put in the fourth room.
Fabio did a great job. He is very polite and professional. Will definitely use them again in the future.
The service technician was great! My carpets have never looked better 10/10 recommended
Fabio did a fabulous job on our house!
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 163 | $146–$303 |
| Upholstery cleaning | 71 | $170–$340 |
| Area rug cleaning | 45 | $158–$434 |
| Pet stain & odor removal | 43 | $144–$260 |
| Carpet steam cleaning | 33 | $153–$315 |
| Mattress cleaning | 2 | — |
