Carpet cleaning service · San Diego, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%52+3.7Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 46%
5.0★★★★★1,672 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$297typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the punctuality, professional communication, and thoroughness of technicians during carpet, tile, and sofa cleaning services. Many note that staff explain procedures clearly and deliver results that remove stubborn stains and traffic patterns effectively. However, some lower-rated reviews cite issues with lingering chemical odors, incomplete cleaning of high-traffic areas or grout corners, and instances where stains remained visible after service.
Google rating: 5.0 out of 5 from 1,672 reviews (98% five-star).
Reviews on this page: 1,672 Google reviews (1,152 with written comments, 56 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 12, 2026.
Service: Carpet Cleaning serving San Diego, California.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Socal Steam Clean & Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Socal Steam Clean & Carpet Cleaning: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Socal Steam Clean & Carpet Cleaning: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Socal Steam Clean & Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Socal Steam Clean & Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Socal Steam Clean & Carpet Cleaning: 52/100 on this factor. Category median: 72.C
52
Bar = this company · dark tick = category median.
Star ratings
1,672 Google reviews we collected
5.0of 5
5 stars1,63598%
4 stars181%
3 stars91%
2 stars20%
1 star80%
Praise vs complaints
Phrases our text analysis found in 1,152 written reviews
99%praise
Praise2,23999%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price8126%
Reasonable22772%
Overpriced10%
Not sure72%
$297+12% vs typical carpet cleaning
Middle half of what 254 customers paid ($209–$415) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results66029%
Staff & attitude60427%
Speed & response36916%
Would recommend28813%
Communication1627%
Price & value1195%
Honesty & trust532%
What customers talk about
We read 1,152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's always a pleasure to have such professional, caring, and detail oriented service.”
“Courteous and knowledgeable, he always gets the worst stains out of my carpet.”
“Technician was very nice and explained everything he would be doing, I had some pet stains and he was able to clean them up to my satisfaction even th…”
“The service people are prompt, courteous and experts.”
“…my satisfaction even though I had tried to clean them to no avail I would recommend Taro…”
“We have been using them for many years and will not use anyone else.”
“Nick was great, he explained everything thoroughly, was nice and courteous and the best part our carpets came out so clean!”
“Person who performed the work was friendly and professional, and cost was very reasonable.”
“Highly recommend George and Socal Steamers — reliable, professional, and excellent quality of work.”
“When asked about it the guy lied that the brown stains were there before he started the job.”
People customers mention
James53 reviews
Taro45 reviews
George42 reviews
Trevin31 reviews
Nick19 reviews
Jonah17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Socal Steam Clean & Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Helen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
It's always a pleasure to have such professional, caring, and detail oriented service. It was even early as I requested last minute.
Gail12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Technician was very nice and explained everything he would be doing, I had some pet stains and he was able to clean them up to my satisfaction even though I had tried to clean them to no avail I would recommend Taro
Kyle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nick was great, he explained everything thoroughly, was nice and courteous and the best part our carpets came out so clean! Thank you Nick for a great experience!
Spring5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Taro was great to work with. He was communicative, came early, explained everything he was going to do and the follow up protocols. And the carpets looked amazing! Will use again For sure!
Lynette4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great experience with Trevin today. He answered all my questions. He provided an accurate bid. He exceeded my expectations. My living room looks amazing and there is no residual chemical odor.
Kathy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Nick is attentive and professional.
He went the extra mile, I would say.
I recommend him!
Taro did a wonderful job. A great credit to your company!
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Ann-Marie! We truly appreciate your kind words and support. We’re proud to provide reliable steam cleaning and exceptional service, and look forward to helping you again.
Helen Thuleen5 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Technician was very nice and explained everything he would be doing, I had some pet stains and he was able to clean them up to my satisfaction even though I had tried to clean them to no avail I would recommend Taro
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you, Gail! We’re glad Taro provided clear, friendly service and successfully removed your pet stains. It’s wonderful to hear you were satisfied with the results. We appreciate your recommendation and look forward to helping with your future carpet cleaning needs in San Diego!
Kyle Alexander Shelor1 reviewiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Nick was great, he explained everything thoroughly, was nice and courteous and the best part our carpets came out so clean! Thank you Nick for a great experience!
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you, Kyle, for your wonderful five-star review! We’re delighted you had such a positive experience with our team and are thrilled you’re happy with the results. We truly appreciate your support of Socal Steam Clean & Flood Restoration and look forward to helping with your future carpet cleaning needs in San Diego.
Spring Meeter5 reviewsiTotal number of Google reviews Spring has written across all businesses on Google Maps, not just this one.
Taro was great to work with. He was communicative, came early, explained everything he was going to do and the follow up protocols. And the carpets looked amazing! Will use again For sure!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
Thank you, Spring, for the wonderful 5-star review! We truly appreciate your support and are delighted you chose Socal Steam Clean & Flood Restoration for your carpet cleaning needs in San Diego. We look forward to serving you again with reliable, professional steam cleaning.
Carolyn Greer5 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Great experience with Trevin today. He answered all my questions. He provided an accurate bid. He exceeded my expectations. My living room looks amazing and there is no residual chemical odor.
Thank you, Lynette! We’re thrilled Trevin provided such a great experience, answered your questions, and exceeded expectations. It’s wonderful to hear your living room looks amazing with no residual chemical odor. We appreciate you choosing Socal Steam Clean & Flood Restoration for your upholstery cleaning in San Diego!
Kathy Ellis9 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Nick is attentive and professional.
He went the extra mile, I would say.
I recommend him!
Price assessment: Not sure
Price: $500+
Services: Carpet steam cleaning, Flooring
Positive: Quality, Professionalism
Services: General carpet cleaning, Upholstery cleaning
Response from the owner · 2 weeks ago
Thank you, Kathy! We appreciate your support and are proud to provide professional steam cleaning with attentive service. We look forward to serving you again!
Michelle DeSilva1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I had my couch cleaned today. It's still drying so not sure of the outcome. In the past the couch cleaner always vacuumed my couch first. The technician today did not vacuumed first. I wish I would have known. I would have done it myself. Didn't think to ask since it has always been done before.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 2 weeks ago
Thank you, Michelle, for choosing Socal Steam Clean & Flood Restoration in San Diego. We appreciate your feedback and value the opportunity to improve our upholstery cleaning service. We hope to serve you again and provide a five-star experience next time.
David Lakey8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
George is the man! Complete expert on what he is doing and my couches look brand new. Would hire these guys again without hesitation
Price assessment: Reasonable price
Price: $350–400
Services: Upholstery cleaning
Response from the owner · 2 weeks ago
Thank you, David! We truly appreciate your support and kind words. It’s wonderful to know you were happy with our upholstery cleaning. We look forward to serving you again!
