Personal injury attorney · Gilbert, AZ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 97 immigration lawyersiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★844 Google reviews · 24 photos
98%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Solorzano Law Firm 4.9 out of 5 based on 844 reviews, with the owner responding to 39 percent of them. Clients frequently praise the firm for handling car accidents and probate matters with professional communication, responsiveness, and helpful guidance. However, several low-star reviews criticize inconsistent communication, specifically noting that staff sometimes fail to return calls or texts, leading clients to initiate contact repeatedly or seek alternative legal representation.
Google rating: 4.9 out of 5 from 844 reviews (98% five-star).
Reviews on this page: 844 Google reviews (501 with written comments, 14 with photos).
Owner responses: the business replied to 39% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Solorzano Law FirmImmigration Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Solorzano Law Firm: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Solorzano Law Firm: 87/100 on this factor. Category median: 91.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Solorzano Law Firm: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Solorzano Law Firm: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Solorzano Law Firm: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Solorzano Law Firm: 65/100 on this factor. Category median: 77.B
65
Bar = this company · dark tick = category median.
Star ratings
844 Google reviews we collected
4.9of 5
5 stars83098%
4 stars30%
3 stars10%
2 stars10%
1 star91%
Praise vs complaints
Phrases our text analysis found in 501 written reviews
98%praise
Praise44298%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend13530%
Staff & attitude13029%
Quality & results9120%
Communication429%
Speed & response337%
Honesty & trust174%
Price & value51%
What customers talk about
We read 501 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, they explained everything to me and got me a good compensation for my case, highly recommended and very grateful!”
“I am extremely disappointed with my experience at Solorzano Law Firm and would not recommend them.”
“Great customer service, efficient, and friendly staff.”
“She had a bad attitude, was curt, as if you were talking to her ex, as if she owed us a favor.”
“I also thank Gloria for the excellent work she does and the entire team at Solorzano Law Firm.”
“This was shocking and unacceptable, as the vehicle was damaged while under their direction.”
“Were great with communicating what was going on and what to expect.”
“, always quick to respond and never left me without answers.”
“There the best help me with my car accident they were fast and reliable.”
“This law firm was not only professional, efficient, extremely helpful, but they are affordable.”
People customers mention
Jonathan26 reviews
Perez7 reviews
Vanesa6 reviews
Gloria5 reviews
Vanessa5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Solorzano Law Firm is the best!! Great customer service, efficient, and friendly staff. My favorite person there is Lisset, who was always so positive and helpful. She always took care of any concerns that I had. Want to say Lisset represents this firm very well!!! It has been a pleasure working with you all. GRACIAS and BLESSINGS
VVictorLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
No one to take your calls. These people are not serious. All they want is money and to hope that the case is easy so they don’t have to go to litigation. These people suck don’t hire them.
Sstephanie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend Solorzano Law Firm! Ana was amazing and incredibly helpful with my daughter's case and navigating the conservatorship process. She made a challenging situation much easier to handle. Thank you for the excellent service!
SSalvador11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I could not put 0 starts because is not possible here n google. So a one star will do. Communication and professionalism were horrendous. They didn’t handle my case well at all, so I had to switch to Zane Law. After the switch, everything went smoothly and I ended up with much greater compensation because they…
JJackie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
They were good until they no longer answer any texts or calls not Rosie not anyone. Crazy acting like rafi
UUriel7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Handled the case very well and professionally. Were great with communicating what was going on and what to expect. Hopefully don’t ever need representation again but if I do I know where to go.
Ya tenía tiempo que quería dejarles un review pero estaba muy ocupado con mi trabajo. Lo bueno que lo recuerdo cada vez que escucho buenas experiencias de otras personas con otros law firms. Aquí se olvidan de uno, se toman el crédito que uno hizo y la verdad no te recomiendan nada, no luchan por ti para agarrar una mejor compensación. Pésimo servicio de Jasmine, les pedí muchas veces que me la cambiaran por otra para legal pero nunca lo hicieron.
I read on some of the 1 star reviews that Jasmine is no longer working for them, little to late for me. The one start still stays because I asked several time for a different paralegal, I did got a different one for like a week then they assigned Jasmine again! With her bad attitude, cortante como si le hablaras a su ex, como si ella nos debiera un favor. Le hacíamos preguntas y contestaba con un humor. Anyways este law firm nunca hizo nada por cambiarla, le toleraron ser rude a los que le pagaban.
Response from the owner · a week ago
Lamentamos mucho leer sobre su experiencia, Juan. Sentimos que se haya sentido ignorado y que el trato de la paralegal haya sido cortante; ese no es el nivel de servicio que buscamos ofrecer. Tomamos sus comentarios con seriedad y revisaremos internamente la comunicación y la gestión de los casos para evitar que situaciones así se repitan. Gracias por compartir su experiencia, nos ayuda a mejorar.
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Sandy James2 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Solorzano Law Firm is the best!! Great customer service, efficient, and friendly staff. My favorite person there is Lisset, who was always so positive and helpful. She always took care of any concerns that I had. Want to say Lisset represents this firm very well!!! It has been a pleasure working with you all. GRACIAS and BLESSINGS
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Sandy. We are thrilled to hear you had a positive experience and appreciate your recognition of Lisset. She will be delighted to hear this. It was a pleasure working with you, and we are grateful for your trust. Gracias and blessings to you as well.
V
Victor HigueraLocal Guide · 17 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
No one to take your calls. These people are not serious. All they want is money and to hope that the case is easy so they don’t have to go to litigation. These people suck don’t hire them.
V
vincent olivieriLocal Guide · 29 reviewsiTotal number of Google reviews vincent has written across all businesses on Google Maps, not just this one.
Thanks for the great review, Vincent. We are so glad Johnathan was helpful and that you had a positive experience. We appreciate you taking the time to share this and look forward to helping you again.
S
stephanie lechuga pena7 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
I highly recommend Solorzano Law Firm! Ana was amazing and incredibly helpful with my daughter's case and navigating the conservatorship process. She made a challenging situation much easier to handle. Thank you for the excellent service!
Response from the owner · a month ago
Thank you so much, Stephanie, for recommending Solorzano Law Firm and for your kind words. We are thrilled Ana was able to assist you and help make the conservatorship process easier for your daughter. Your feedback means a lot to our team and Ana will be pleased to hear it. Please know we are here to support you if you need anything further.
S
Salvador Perez11 reviewsiTotal number of Google reviews Salvador has written across all businesses on Google Maps, not just this one.
I could not put 0 starts because is not possible here n google. So a one star will do. Communication and professionalism were horrendous. They didn’t handle my case well at all, so I had to switch to Zane Law. After the switch, everything went smoothly and I ended up with much greater compensation because they actually did their homework and dug deep. Solorzano seemed like a family-operated business where everyone works from home and hires each other. I wouldn’t recommend this office to anyone. Sadly, they’re now doing the same thing to a friend of mine who was recommended by someone else.”
J
Jackie Rivera5 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Handled the case very well and professionally. Were great with communicating what was going on and what to expect. Hopefully don’t ever need representation again but if I do I know where to go.
Response from the owner · 2 months ago
Thank you, Uriel. We're glad we could handle your case professionally and keep you informed about what to expect. We appreciate your trust and recommendation and will be here if you ever need representation again.
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Abigail Hernandez3 reviewsiTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Amazing help from this firm , the attorney Jonathan was very informative about my case during the process. He Answered all my questions. I highly recommend them. And very professional thank you !.
Response from the owner · 2 months ago
Thank you so much for your kind review, Abigail. We’re thrilled Jonathan was informative and answered all your questions throughout the process. We appreciate your recommendation and are glad you found our team professional and helpful.
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Mariano ZamarronLocal Guide · 51 reviewsiTotal number of Google reviews Mariano has written across all businesses on Google Maps, not just this one.
He tenido una experiencia muy agradable con esta firma de abogados en mi proseso migratorio que llego a un final positivo, doy Gracias primero a Dios . tambien Gracias a Gloria por el exelente trabajo que desenpeña y a todo el quipo de la firma Solorzano Law Firm .
Dios bendiga y siga prosperando a esta firma de abogados
Response from the owner · 3 months ago
Mariano, muchas gracias por compartir tu experiencia y por tus palabras tan amables. Nos alegra haber logrado un resultado positivo en tu proceso migratorio; Gloria y todo el equipo de Solorzano Law Firm agradecen profundamente tu reconocimiento. Apreciamos tus bendiciones y seguiremos trabajando con dedicación para ayudar a más familias. Dios te bendiga y gracias por confiar en nosotros.
