Analyzing 5,355,1875.4M Reviews For 14,25314.3K Experts

Experts Reviews · Company report
Sousa Sisters Cleaning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%82+12.3Craft & service 20%27+5.4Value 10%18+1.8Momentum 8%55+4.4Track record 7%23+1.6Accountability 5%38+1.9Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Sousa Sisters Cleaning

San Francisco, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 50 house cleaning services · 5.0★ from 61 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Sousa Sisters Cleaning is better than 91% of house cleaning services.A
91
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Sousa Sisters Cleaning is better than 82% of house cleaning services.A
82
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Sousa Sisters Cleaning is better than 27% of house cleaning services.D
27
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Sousa Sisters Cleaning is better than 18% of house cleaning services.F
18
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Sousa Sisters Cleaning is better than 55% of house cleaning services.C
55
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Sousa Sisters Cleaning is better than 23% of house cleaning services.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Sousa Sisters Cleaning is better than 38% of house cleaning services.D
38

Reviews for your job

Customers hired Sousa Sisters Cleaning for 4 kinds of job.

Sousa Sisters Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 35

All 3 Google reviews tagged “Standard cleaning”

Jeann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excelente! São as melhores😉

Interior & exterior window cleaningOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
TaraLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sousa Sisters have been cleaning my apartment every other week for a few months now. They stand out with excellent communication, they are reliable with the schedule, attention to detail, and their maintenance cleaning goes above and beyond other companies I've worked with in the past (more frequent fridge cleaning,…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bianca, Eliane and others on their team have cleaned our multi-level condo weekly since 2014 and I can't recommend them highly enough! They have excellent attention to detail (cleaning our toothbrush holder!), consistently ensuring our home looks flawless. They are never late, never cancel and are 100% trustworthy.…

Standard cleaning+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean6$283–$453
General housekeeping4$164–$259
Standard cleaning3$170–$259
Move-out cleaning3—

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