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South Valley Auto Glass

Auto glass shop · Herriman, UT · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%22+1.6Momentum penalty72−2.8Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#585 of 899 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 163 Google reviews · 24 photos
96%five-star reviews
4.71★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Sep 2026latest review

South Valley Auto Glass at a glance

  • Google rating: 4.9 out of 5 from 163 reviews (96% five-star).
  • Reviews on this page: 163 Google reviews (142 with written comments, 8 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: September 16, 2026.
  • Service: Auto Repair Shop serving Herriman, Utah.

Data from Google, last updated November 2, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction88Reliability85Craft & service100Value100Momentum72Replies to reviews22Satisfaction: 88 (median 88)Reliability: 85 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 72 (median 100)Replies to reviews: 22 (median 59)
South Valley Auto GlassAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.South Valley Auto Glass: 88/100 on this factor. Category median: 88.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.South Valley Auto Glass: 85/100 on this factor. Category median: 85.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.South Valley Auto Glass: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.South Valley Auto Glass: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.South Valley Auto Glass: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.South Valley Auto Glass: 22/100 on this factor. Category median: 59.D
22

Bar = this company · dark tick = category median.

Star ratings

163 Google reviews we collected

  • 5 stars15696%
  • 4 stars42%
  • 3 stars11%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 142 written reviews

  • Praise30299%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price880%
  • Reasonable110%
  • Overpriced00%
  • Not sure110%

Topic share

How often each topic comes up in the written reviews

  • Speed & response7826%
  • Price & value7123%
  • Quality & results4916%
  • Staff & attitude4816%
  • Would recommend4013%
  • Communication103%
  • Honesty & trust93%

What customers talk about

We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They quoted me price 1/3 of what I got elsewhere for a rock chip repair and had it repaired by the next day.”
  • “very fast easy to work with and very competitive pricing.”
  • “They were incredible to work with and did an amazing job.”
    “Terrible customer service.”
  • “These guys were amazing, super friendly kept us updated on everything that we needed to be informed of would recommend them to anyone.”
  • “South Valley Glass provided exceptional customer service, and I highly recommend!”
  • “Super Easy to work with and very reasonably priced.”
  • “Trust these guys; you don’t even need to wait for other quotes.”

People customers mention

  • Corey 7 reviews
  • Craig 4 reviews
  • Safelite 3 reviews
  • Nick 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired South Valley Auto Glass for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

Rachel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were incredible to work with and did an amazing job. I won't hesitate to use them again next time.

Great price
LaurenLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed my entire windshield replaced on my Bronco. They worked with my warranty company for me, came out to my house, and installed the new glass in just thirty minutes. They make this so easy on you!

AmeliaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a hard time finding the exact windows we needed on our Maserati. Some places wouldn’t even help us saying it’s to complicated. South Valley Glass went above and beyond to find the correct ones. It was difficult but they promised they could find them. And they did, quickly! It’s so refreshing working with a…

Customer photo from Amelia's reviewCustomer photo from Amelia's review
ShellyLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys were amazing, super friendly kept us updated on everything that we needed to be informed of would recommend them to anyone.If we need help in the future, that's where we'll go

Customer photo from Shelly's reviewCustomer photo from Shelly's review
Rembrandt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They quoted me price 1/3 of what I got elsewhere for a rock chip repair and had it repaired by the next day.

Great price
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shoreline was very responsive, helpful, and quick with helping me replace my windshield! I called one day for a quote, had help initiating an insurance claim, and had everything fixed by the next afternoon. I could not recommend highly enough!

Photos

Customer reviews

4.9 ★★★★★ 163 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rachel Schumann1 reviewTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were incredible to work with and did an amazing job. I won't hesitate to use them again next time.

  • Price assessment: Great price
Lauren WoolstenhulmeLocal Guide · 36 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed my entire windshield replaced on my Bronco. They worked with my warranty company for me, came out to my house, and installed the new glass in just thirty minutes. They make this so easy on you!

Amelia BowlesLocal Guide · 18 reviewsTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a hard time finding the exact windows we needed on our Maserati. Some places wouldn’t even help us saying it’s to complicated. South Valley Glass went above and beyond to find the correct ones. It was difficult but they promised they could find them. And they did, quickly! It’s so refreshing working with a contractor that does what they say they’re going to do. South Valley Glass provided exceptional customer service, and I highly recommend!!!

Shelly MilneLocal Guide · 89 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys were amazing, super friendly kept us updated on everything that we needed to be informed of would recommend them to anyone.If we need help in the future, that's where we'll go

Rembrandt Q. Einstein2 reviewsTotal number of Google reviews Rembrandt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They quoted me price 1/3 of what I got elsewhere for a rock chip repair and had it repaired by the next day.

  • Price assessment: Great price
Sarah Kraman3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shoreline was very responsive, helpful, and quick with helping me replace my windshield! I called one day for a quote, had help initiating an insurance claim, and had everything fixed by the next afternoon. I could not recommend highly enough!

Tylar BillsLocal Guide · 31 reviewsTotal number of Google reviews Tylar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Don't waste your time getting other quotes this place has the lowest! This company makes it easy to take of the small stuff before it turns into something bigger. Got a chip while traveling into town, on vacation so time is limited so having the option to have them come to me was awesome. Every part of this was quick and easy.

  • Price assessment: Great price
  • Services: Service not listed
Austin GreenLocal Guide · 46 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a huge piece of sheet metal fly up and slam into my windshield on I-15 this morning. Since this is a work vehicle I needed it to be back up and running fast. My window was shattered. Nick from South Valley Auto came out same-day to fix it up like new. These guys were lifesavers for me and my business today. Thank you so much!

  • Price assessment: Not sure
  • Services: Installation
Steve Miapeh1 reviewTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is very important.

Grant HaroldsenLocal Guide · 33 reviewsTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very fast easy to work with and very competitive pricing. they answer the phone when called.

  • Price assessment: Great price
  • Services: Installation

South Valley Auto Glass on Google Maps →

Business details