Recycling center · Wilmington, NC · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%70+19.8Replies to reviews 8%26+2.1Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 26 recycling servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
4.7★★★★★109 Google reviews · 23 photos
85%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick, efficient service, fair pricing, and helpful staff who assist with unloading and explain material categories. One reviewer noted the resale area lacks new inventory, while others reported instances of rude behavior, perceived weight discrepancies, or vehicle damage during the process.
Google rating: 4.7 out of 5 from 109 reviews (85% five-star).
Reviews on this page: 109 Google reviews (67 with written comments, 3 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: September 2, 2026.
Service: Recycling Service serving Wilmington, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other recycling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyRecycling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Southern Metals Recycling Inc: 76/100 on this factor. Category median: 69.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Southern Metals Recycling Inc: 70/100 on this factor. Category median: 67.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Southern Metals Recycling Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Southern Metals Recycling Inc: 26/100 on this factor. Category median: 31.D
26
Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
4.7of 5
5 stars9385%
4 stars98%
3 stars11%
2 stars00%
1 star66%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
96%praise
Praise6896%
Complaints34%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3042%
Price & value1420%
Speed & response1318%
Quality & results811%
Would recommend46%
Communication23%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff were very helpful at letting me know where to go”
“So rude to tell you to get off the scale after your weighing out.”
“They treat me fair and the prices are better than most places around.”
“I visited Saturday to take a load I had and was met immediately with courteous and helpful staff.”
“EXCELLENT experience, with everyone, from the scale house to the equipment operators, every time we do business there.”
“…en to know them personally and they are really exceptional over there I recommend them 100% very professional very courteous and respectful and they t…”
“The staff did a great job explaining things to me, sorting the different material and unloading my truck in no time.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMatthewLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
As a car guy.. I absolutely love this place great staff. Fair pricing for today's world.. they have what u need! And they can cut and break pieces of steel for u as well. Highly recommend if your a fabricator.
JJulianoLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Always been my go to metal scrap recycling location! Was better when there was still the one in Wilmington beside the bridge, but this one isn't that far either. People are normally cool too.
WWorth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
The gentlemen handling my business in the garage are ALWAYS polite, professional, and willing to educate about the various categories and qualifications, for lack of better words. EXCELLENT experience, with everyone, from the scale house to the equipment operators, every time we do business there.
CChristieLocal Guide · 126 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
The guys in the warehouse were nice and helpful.
The young man inside was polite and kind to help me use the $$machine, I had not been there before.
The other white guy inside... should not be making jokes when a customer comes inside- rude!
CChason1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I visited Saturday to take a load I had and was met immediately with courteous and helpful staff. The staff did a great job explaining things to me, sorting the different material and unloading my truck in no time. Thank you for a great experience and look forward to doing more business with y’all!!!
TTonyLocal Guide · 98 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I called and asked about this big old heavy radiator heater I removed from a Remodeling job, and Kirk was very friendly and helpful. I pulled right in, another employee helped me unload it, and I walked out of there with cash in all of about 5 minutes. Better than taking it to the landfill and paying to get rid of it, for sure! Thanks yall!
Reviews from Google, shown as published (original wording, unedited).
Filter by topic— each topic is highlighted in the reviews in the same color
M
Matthew “Matt” SaylorLocal Guide · 30 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
As a car guy.. I absolutely love this place great staff. Fair pricing for today's world.. they have what u need! And they can cut and break pieces of steel for u as well. Highly recommend if your a fabricator.
Response from the owner · a month ago
Thanks for the kind words Matt! We appreciate your business!!
J
Jason TippettLocal Guide · 14 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Staff were very helpful at letting me know where to go
Response from the owner · a month ago
Thanks for coming in Jason! We appreciate the business.
J
Juliano Lang (DJOL)Local Guide · 21 reviewsiTotal number of Google reviews Juliano has written across all businesses on Google Maps, not just this one.
Always been my go to metal scrap recycling location! Was better when there was still the one in Wilmington beside the bridge, but this one isn't that far either. People are normally cool too.
M
Malinda Mindy WallaceLocal Guide · 59 reviewsiTotal number of Google reviews Malinda has written across all businesses on Google Maps, not just this one.
The gentlemen handling my business in the garage are ALWAYS polite, professional, and willing to educate about the various categories and qualifications, for lack of better words. EXCELLENT experience, with everyone, from the scale house to the equipment operators, every time we do business there.
Response from the owner · 8 months ago
Thank you for coming in Worth. We appreciate the business!!
J
Joe HLocal Guide · 26 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
The guys in the warehouse were nice and helpful.
The young man inside was polite and kind to help me use the $$machine, I had not been there before.
The other white guy inside... should not be making jokes when a customer comes inside- rude!