SPAS · HAVERHILL, MA
Spa Nijoli and Salon logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%28+4.2Craft & service 20%19+3.8Value 10%4+0.4Momentum 8%98+7.8Track record 7%98+6.9Accountability 5%38+1.9Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE

Spa Nijoli and Salon

Better than 15% of spas · #17 of 20

4.7★683 Google reviewsGoogle star rating as shown on Google Maps.
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Spa Nijoli and Salon for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.44
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$125–$194
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 42/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6

All 25 Google reviews tagged “Hair coloring” · showing 20

★★★★★ Gloribel · a month ago

My experience with my hairstylist, Skylar, was fantastic. She did an amazing job with foil, color, partial highlights, and a style appointment today. After a terrible hair experience at another salon, I had the good fortune to meet Skylar nearly three years ago, who reassured me that all would be well. She genuinely…

Paid $200+BlowoutsBlowdryGloss or Glaze
★★★★★ Brittany · 2 months ago

Taylor is perfection and everybody supporting were courteous and professional. I love spending two hours at Spa Najoli and feeling blissful walking out.

Paid $200+HaircutBlowdryHair highlighting
★★★★★ Judy · 2 months ago

Randee is extremely knowledgeable and always so pleasant. Everyone that works there is kind and courteous. I highly recommend Spa Nijoli Salon!

Paid $120–140Hair glazingHaircutHair coloring
★★★★★ Elizabeth · 4 months ago

Every time I come to spa ni joli I'm always greeted with joy. Every service it top noth. I have been coming to this salon and spa for over a decade and never had any complaints. I recently got a pro power peel down my Nancy and she walked me to the whole process and my skin has never looked better.

Paid $180–200Skin treatmentsHair highlightingSpa services
★★★★★ Claire · 4 months ago

Always the best servide with Randee.

HaircutHair coloring
★★★★★ Kathy · 4 months ago

I absolutely can't say enough positives about the place. I have had services of hair, mani/Pedi, facial and my favorite is Rachel in massage therapy. She is a great listener of what I need and an A+ deliverer of those services.

Paid $120–140Facial treatmentsPedicureHair coloring
★★★★★ Nancy · 4 months ago

I have been going to Spa Nijoli for years and can't say enough wonderful things about it. Everyone is very friendly and helpful from the front desk staff to all of the service providers. Taylor is a very talented hair stylist. She always cuts and colors my hair to suit me perfectly. I feel like a new woman when I…

Polish removalNail paintingNail polish changes
★★★★★ Bob · Edited 5 months ago

Emily is amazing!

Hair coloring
★★★★★ julia · 6 months ago

Emily💖 is literally the best! I have very long hair and very thick hair, So it’s hard to find a hairdresser that can work their magic and leave me satisfied with the End result. Sometimes I’ve gone there with no idea what I want and she always does something I love ! I’ve even trusted her to cut bangs on me. She’s…

Paid $200+UpdosBlowoutsBang trim
★★★★★ Cerbone · 6 months ago

Always a great cut and color. Friendly and very knowledgeable staff. Taylor is the best you can find for color and a cut! I get compliments all of the time on my hair.

HaircutBlowdryHair highlighting
★ Tiffany · 8 months ago

My hair was fried and turned into a cheetah. Dont bother with this place as Adam (the manager im assuming) called back & told me, "we can put you with someone more experienced to FIX it", after the fact. How sad. Dont waste your money.

Paid $200+Hair highlightingHair coloring
★★★★★ Cathi · 11 months ago

Always get a perfect cut and color from Taylor!

HaircutHairstylingBlowdry
★★★★★ Lynne · Edited a year ago

Top notch spa and salon. Must go!

Hair coloringService not listed
★ Keyla · 2 years ago

Just threw away my money at this place!! Not happy with my experience at this place at all.. not impressed either!!

Paid $140–160Hair coloringHaircutBlowdry
★★★★★ Jane · 3 years ago

Best place around! I highly recommend Lindsey to do anything with your hair. She’s an unbelievable stylist and does exactly what you want and if you don’t know what you want, she help you decide. I am thrilled that I went and found my new home.

BlowdryHair coloringHairstyling
★★★ Anabel · 4 years ago

I booked an appointment and my stylist was very professional and very nice. I had a root coloring to cover my grey. The shampoo girl did a bad job at washing my hair. She barely scrubbed it when I got home I had dye still in my hair on my side burns and in both ears. I paid $45.00 for the blow dry and it was a…

Hair coloring
★★★★★ melanie · 4 years ago

Great service, they are good with my daughter who has several disabilities. Highly recommend 👌

Hair coloringHairstylingHair highlighting+ Punctuality+ Cleanliness+ Quality
★★★★★ karen · 5 years ago

Lash extensions first time today. Love them. Excellent service and staff.

Hair coloringHairstylingManicure+ Punctuality+ Cleanliness+ Quality
★★★★★ Victoria · 5 years ago

Tess is the only person I trust with my hair. She's the best and makes sure to use the right products in your hair. She's very careful about breakage and her speciality is platinum hair and men's cuts. The Spa is too notch when it comes to cleanliness on both floors and Ian and Adam are great at the front desk.…

Hair coloringHairstyling+ Cleanliness+ Quality+ Professionalism
★★★★★ Michelle · a week ago

Rating only, no written review.

Paid $160–180HairstylingHair coloring

Show more hair coloring reviews (5 more) →

vs category

Blue = Spa, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 3.70★ (10 reviews)2024-Q3: 4.67★ (9 reviews)2024-Q4: 4.75★ (12 reviews)2025-Q1: 5.00★ (9 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 4.17★ (6 reviews)2025-Q4: 5.00★ (6 reviews)2026-Q1: 4.71★ (17 reviews)2026-Q2: 4.96★ (45 reviews)2026-Q3: 4.97★ (32 reviews)2026-Q4: 4.50★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$124+17% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%28+4.2Craft & service 20%19+3.8Value 10%4+0.4Momentum 8%98+7.8Track record 7%98+6.9Accountability 5%38+1.9Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
13
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
19
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
4
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
38

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+18 / −3
Professionalism
+19 / −1
Responsiveness
+0 / −0
Punctuality
+16 / −1
Value
+13 / −2

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