SPAS · HAVERHILL, MA
Spa Nijoli and Salon logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%28+4.2Craft & service 20%19+3.8Value 10%4+0.4Momentum 8%98+7.8Track record 7%98+6.9Accountability 5%38+1.9Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE

Spa Nijoli and Salon

Better than 15% of spas · #17 of 20

4.7★683 Google reviewsGoogle star rating as shown on Google Maps.
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Spa Nijoli and Salon for pedicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$84
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Pedicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3

All 23 Google reviews tagged “Pedicure” · showing 20

★★★★★ Dina · a month ago

From the moment I stepped inside, the friendly staff greeted me. They gave me a tour, then I filled out some paperwork. I was gifted the Rejuvination package which includes: manicure, pedicure, 30 min massage, and facial. Everyone was extraordinary. They were attentive and welcoming. I will definitely be coming back!

PedicureSpa servicesManicure
★★★★★ Cathy · a month ago

Sung is amazing always does a fantastic job on my nails!

Paid $20–40PedicureManicure
★★★★★ Karen · 4 months ago

My nails look awesome. Your nail techs are always above and beyond

Paid $100–120Foot massagesPolish removalNail painting
★★★★★ Kathy · 4 months ago

I absolutely can't say enough positives about the place. I have had services of hair, mani/Pedi, facial and my favorite is Rachel in massage therapy. She is a great listener of what I need and an A+ deliverer of those services.

Paid $120–140Facial treatmentsPedicureHair coloring
★★★★★ Charlotte · 4 months ago

The service here is excellent!

Skin treatmentsPedicure
★★★★★ Nancy · 4 months ago

I have been going to Spa Nijoli for years and can't say enough wonderful things about it. Everyone is very friendly and helpful from the front desk staff to all of the service providers. Taylor is a very talented hair stylist. She always cuts and colors my hair to suit me perfectly. I feel like a new woman when I…

Polish removalNail paintingNail polish changes
★★★★★ Nancy · 4 months ago

As always I had an excellent pedicure at Spa Nijoli. These always last a long time. The massage chair was a treat as well. The environment is immaculate too.

Paid $60–80Pedicure
★★★★★ Kathleen · 5 months ago

Sung is always meticulous and professional! Very helpful in choosing colors and options for my nails!

PedicureManicure
★★★★★ Tracy · 6 months ago

Haven't been here for over 15 years. My pedicure did not disappoint. Kayla was very kind and gentle as I recently had ankle surgery. Will definitely be back. Worth the price of services.

Pedicure
★★★★★ Ms. · 6 months ago

My favorite place in the world! I e been a few times and they always hit the nail right on the head. Exactly what I need everytime. Today I had the opportunity to enjoy a tranquility package and it did not disappoint. The amazing lady that did my mud wrap and my massage was amazing!!!!!! The esthetician that did my…

Paid $200+Foot massagesSkin treatmentsFacial treatments
★★★★★ Aurora · 9 months ago

I had an amazing experience at Nijoli Spa last Saturday. It was my first time there, and from the moment I arrived, all the employees made me feel so welcome. Everyone was incredibly polite and professional. The service I received was absolutely amazing, and the spa lunch was delicious. The whole experience was…

Bang trimPedicureManicure
★★★★★ Alana · a year ago

My husband and I got a couples massage and pedicures. It was a very tranquil experience, the massage was 10/10 the pedicure was great and the staff was excellent. I will definitely be back

PedicureService not listed
★★★★★ Michelle · a year ago

Massage and pedicure were great. Calm place. Clean and friendly staff.

Paid $100–120PedicureService not listed
★★★★★ nancy · a year ago

This place has it all ! I’ve never had a bad experience I got a mani a couple of weeks ago. Natasha was amazing. Today I got a pedicure with Yulitza equally amazing they both had their work cut out for them and they did not disappoint

PedicureManicure
★★★★★ Jennifer · 3 years ago

I got a facial, massage, mani and pedi and it was worth every penny! I enjoyed my visit so much I will definitely be returning and referring others to visit as well. And the lunch was amazing!

ManicurePedicureService not listed
★★★★★ Mary · 3 years ago

Got a gel pedicure and manicure from Tye, who was absolutely amazing! Atmosphere was very relaxing and massage chairs were a surprising bonus during the pedicure. Both she and Jessica helped make my mom comfortable (this was her first nail experience) and even convinced her to try nail polish for the first time! We…

ManicurePedicure
★★★★★ Robin · 4 years ago

The best in the area!

ManicurePedicure
★★★★★ Susan · 5 years ago

I had a Rejuvination package that consisted of a pedicure, facial and a one hour message. Everyone was amazing. What a great experience I hsd

PedicureService not listed+ Quality
★★★★★ Mercedes · 5 years ago

I have been going to Spa Nijoli for a couple years and will never think about going elsewhere. The staff takes sanitization seriously and goes above and beyond to insure that guests are safe and comfortable. I go for manicures, pedicures, massages and facials and each time is a very pleasant experience.

ManicurePedicure+ Punctuality+ Cleanliness+ Quality
★★★★★ karen · 5 years ago

Lash extensions first time today. Love them. Excellent service and staff.

Hair coloringHairstylingManicure+ Punctuality+ Cleanliness+ Quality

Show more pedicure reviews (3 more) →

vs category

Blue = Spa, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 3.70★ (10 reviews)2024-Q3: 4.67★ (9 reviews)2024-Q4: 4.75★ (12 reviews)2025-Q1: 5.00★ (9 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 4.17★ (6 reviews)2025-Q4: 5.00★ (6 reviews)2026-Q1: 4.71★ (17 reviews)2026-Q2: 4.96★ (45 reviews)2026-Q3: 4.97★ (32 reviews)2026-Q4: 4.50★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$124+17% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%28+4.2Craft & service 20%19+3.8Value 10%4+0.4Momentum 8%98+7.8Track record 7%98+6.9Accountability 5%38+1.9Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
13
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
19
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
4
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
38

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+18 / −3
Professionalism
+19 / −1
Responsiveness
+0 / −0
Punctuality
+16 / −1
Value
+13 / −2

Compare with