Tyashia Bostick5 reviewsTotal number of Google reviews Tyashia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from Tim! He went above and beyond to assist.
Sparkle and Shine Cleaning Company
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 114 apartment cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 72%
5.0 ★★★★★ 118 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Aug 2026latest review
Sparkle and Shine Cleaning Company at a glance
Google reviewers rate Sparkle and Shine Cleaning Company five out of five stars based on 118 reviews. Customers frequently highlight the thoroughness of office, retail, and residential cleaning services, noting punctuality, flexible scheduling, and effective communication regarding building maintenance issues. One low-star review describes a pattern of missed appointments and last-minute rescheduling requests due to staff personal emergencies, contrasting with the generally positive experiences reported by other clients.
- Google rating: 5.0 out of 5 from 118 reviews (99% five-star).
- Reviews on this page: 118 Google reviews (112 with written comments, 1 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: August 10, 2026.
- Service: Apartment Cleaning Service serving Columbia, South Carolina.
Data from Google, last updated November 4, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sparkle and Shine Cleaning Company: 96/100 on this factor. Category median: 93.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sparkle and Shine Cleaning Company: 95/100 on this factor. Category median: 94.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sparkle and Shine Cleaning Company: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sparkle and Shine Cleaning Company: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sparkle and Shine Cleaning Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
- 5 stars11799%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 112 written reviews
- Praise20899%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Quality & results6832%
- Staff & attitude4220%
- Would recommend3316%
- Speed & response3215%
- Honesty & trust168%
- Communication115%
- Price & value84%
What customers talk about
We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Libby and her staff does an outstanding job cleaning our business!”
“They clean retail space, offices and restrooms for us, incredibly professional and very responsive to our needs!”
“I would definitely recommend their services, the staff is a joy to work with and never stops exceeding our expectations.”
“Libby and her crew did a great job cleaning our office, very prompt and great communication.”
“We highly recommend Sparkle & Shine if you need a company that is thorough and dependable.”
“The owner Libby is a very fast communicator and has helped us out when we needed a flexible schedule and next day cleanings!”
“I would highly recommend this company to anyone looking for a professional cleaning company that takes pride in their work and at a reasonable price.”
People customers mention
- Libby 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Willie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Libby and her staff does an outstanding job cleaning our business! Our building is an older facility that needed a lot of attention when we moved in. Her staff did an amazing job on the initial cleaning, as well as our bi-weekly cleanings.
Jeanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Sparkle and Shine does an excellent job maintaining our office space. More importantly, when the team noticed something awry with our water one weekend they proactively took steps to keep our space safe and ensured we were notified so that have the issue resolved before the start of the new business week! Thank you, Sparkle and Shine!
Christina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Libby and her team are AMAZING! They are so thorough and the office always smells good and clean.
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sparkle and shine has provided fantastic service for the last several years. They clean retail space, offices and restrooms for us, incredibly professional and very responsive to our needs!
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Libby and her crew did a great job cleaning our office, very prompt and great communication. Highly recommended!
Joshua8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The ladies that clean our fraternity house (Sigma Phi Epsilon) are the sweetest, nicest people ever. And they do a great job of keeping our house clean for us!!! Highly recommend
Photos
Customer reviews
5.0 ★★★★★ 118 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Willie Ray1 reviewTotal number of Google reviews Willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLibby and her staff does an outstanding job cleaning our business! Our building is an older facility that needed a lot of attention when we moved in. Her staff did an amazing job on the initial cleaning, as well as our bi-weekly cleanings.
Jeanie Farmer6 reviewsTotal number of Google reviews Jeanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSparkle and Shine does an excellent job maintaining our office space. More importantly, when the team noticed something awry with our water one weekend they proactively took steps to keep our space safe and ensured we were notified so that have the issue resolved before the start of the new business week! Thank you, Sparkle and Shine!
Response from the owner · 7 months ago
Thanks Ms. Farmer for your kind review. We are thrilled you are so pleased with our janitorial services to your office.
Christina Bitetto12 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLibby and her team are AMAZING! They are so thorough and the office always smells good and clean.
Response from the owner · a year ago
Thanks for your kind review. We appreciate you choosing Sparkle and Shine to provide janitorial services for your office.
Jason Pfentner4 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSparkle and shine has provided fantastic service for the last several years. They clean retail space, offices and restrooms for us, incredibly professional and very responsive to our needs!
Response from the owner · a year ago
Thanks so much for the kind review! We are so happy that you are pleased with our services and look forward to continuing to work with you for many years.
Brad Lanford8 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLibby and her crew did a great job cleaning our office, very prompt and great communication. Highly recommended!
Response from the owner · 7 months ago
Thanks, Mr. Lanford. We appreciate your kind review. I look forward to continuing to provide our janitorial services for your office.
Joshua Moorehead8 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe ladies that clean our fraternity house (Sigma Phi Epsilon) are the sweetest, nicest people ever. And they do a great job of keeping our house clean for us!!! Highly recommend
Response from the owner · a year ago
Thanks so much Joshua. I appreciate your kind review. Sandy and Lisa really enjoy providing our janitorial services for all of you.
Julie L5 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLibby and her staff have done a wonderful job at out medical office! Professional and very thorough in all that they do! Highly recommend their services!!!
Response from the owner · a year ago
Thanks so much for your kind review. We are thrilled to provide our services to Carolina Hormone.
Jeff Carroll4 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLibby and her team are always professional and di a thorough job. I highly recommend
Response from the owner · a year ago
Thanks for much for your kind review.
Tawny Turnage8 reviewsTotal number of Google reviews Tawny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSparkle & Shine did an amazing job preparing our storage facility for our grand opening! Her team was punctual, detail oriented and so friendly.
Response from the owner · 2 years ago
Thanks so much for choosing Sparkle and Shine Cleaning Company. We are thrilled you are pleased and look forward to continuing to provide our janitorial services.
Business details
- Address: 2725 Devine St, Columbia, SC 29205
- Phone: (803) 315-7932
- Website: sparkleshinecc.com
- Service area: Columbia, SC