Auto repair shop · St. Clair Shores, MI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★154 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Special One Auto Repair 4.9 out of 5 stars based on 154 reviews, with the owner responding to 46% of feedback. Customers frequently highlight efficient same-day service, transparent pricing, and helpful communication regarding vehicle needs, including complimentary rides. However, a small number of low-star reviews describe instances of perceived dishonesty, such as replacing parts unnecessarily or failing to diagnose issues, which contrasts with the general praise for professional care.
Google rating: 4.9 out of 5 from 154 reviews (95% five-star).
Reviews on this page: 154 Google reviews (125 with written comments, 2 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 23, 2026.
Service: Tire Shop serving St. Clair Shores, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Special One Auto RepairTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Special One Auto Repair: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Special One Auto Repair: 80/100 on this factor. Category median: 81.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Special One Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Special One Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Special One Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Special One Auto Repair: 57/100 on this factor. Category median: 34.C
57
Bar = this company · dark tick = category median.
Star ratings
154 Google reviews we collected
4.9of 5
5 stars14795%
4 stars21%
3 stars11%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
97%praise
Praise25097%
Complaints93%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1563%
Reasonable938%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5421%
Staff & attitude4718%
Quality & results4517%
Speed & response4417%
Honesty & trust3112%
Would recommend3112%
Communication73%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I dropped my vehicle off, they had it diagnosed and ready for pick-up within a couple of hours and at a fair price!”
“The staff is friendly and very helpful, easy to work with.”
“…n issue with it stalling, when I called to make the appointment I was hung up on and when I dropped it off the guy at the front was rude as hell.…”
“Very grateful for the exceptional service yet again.”
“The only reason I am taking time to leave this review is the big change at this mechanic as well as the terrible experience that we had recently.”
“They were able to get me in the same day I called and had my car fixed up by the next day!”
“…y trust quickly evaporated when a missed call led to an unreasonable delay and a bizarre refusal to fix the car, citing my 45-minute callback time dur…”
“They provide fair and honest prices and communicate effectively.”
“First time going to Special One , I would highly recommend!”
“…n updates and repeatedly shown how my car was being repaired and they answered all of my questions and provided fair pricing, even cutting me some sla…”
People customers mention
Abe10 reviews
Honest3 reviews
Ram3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Special One Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Rebecca2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This establishment is very efficient! I dropped my vehicle off, they had it diagnosed and ready for pick-up within a couple of hours and at a fair price! They informed me of all that needs to be done and worked with me to get the most important safety things done now. The staff is friendly and very helpful, easy to…
Great priceService not listed
Tiff13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
They are awesome. They offered to drive me home and to pick me up to pick up my car. They are extremely professional and all around, good, people. Thank you guys so much for everything. I highly recommend
Great priceElectrical
Erin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
First time going to Special One , I would highly recommend!
They are so nice, friendly and accommodating.
They even came to pick me up to get my car when it was ready.
Would definitely go back again.
Reasonable priceBrakes
SarahLocal Guide · 152 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great, Professional service!!! Our vehicle needed a new tire due to a slow leak. Gave them a call and told them what was going on. They had us stop by. They checked their inventory and had exactly what the car needed. They were even able to put the new tires on and everything at this time. Very impressed by their…
Reasonable price
Eva1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were able to get me in the same day I called and had my car fixed up by the next day! The price was reasonable too for what I had done. I would absolutely bring my car here again
KellyLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have an old renegade, I feel comfortable coming to this shop as a female. They always treat me fairly and respectful. They provide fair and honest prices and communicate effectively. The job gets completed and I have never needed to return to fix something they repaired again. Moe and Abe are pleasant and helpful,…
This establishment is very efficient! I dropped my vehicle off, they had it diagnosed and ready for pick-up within a couple of hours and at a fair price! They informed me of all that needs to be done and worked with me to get the most important safety things done now. The staff is friendly and very helpful, easy to work with. I will return to have the other work done as I can, and if any emergencies come up… this is where I’ll be bringing it!
Price assessment: Great price
Services: Service not listed
Tiff Toutant (Tiffarooroo)13 reviewsiTotal number of Google reviews Tiff has written across all businesses on Google Maps, not just this one.
They are awesome. They offered to drive me home and to pick me up to pick up my car. They are extremely professional and all around, good, people. Thank you guys so much for everything. I highly recommend
Price assessment: Great price
Services: Electrical
Erin Yunke5 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
First time going to Special One , I would highly recommend!
They are so nice, friendly and accommodating.
They even came to pick me up to get my car when it was ready.
Would definitely go back again.
Price assessment: Reasonable price
Services: Brakes
Sarah PLocal Guide · 152 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Great, Professional service!!! Our vehicle needed a new tire due to a slow leak. Gave them a call and told them what was going on. They had us stop by. They checked their inventory and had exactly what the car needed. They were even able to put the new tires on and everything at this time. Very impressed by their professionalism! Definitley will refer their services!!! Thanks!!
Price assessment: Reasonable price
Eva Kohon1 reviewiTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
They were able to get me in the same day I called and had my car fixed up by the next day! The price was reasonable too for what I had done. I would absolutely bring my car here again
Price assessment: Reasonable price
Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Battery, Oil change
Kelly WatsonLocal Guide · 60 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I have an old renegade, I feel comfortable coming to this shop as a female. They always treat me fairly and respectful. They provide fair and honest prices and communicate effectively. The job gets completed and I have never needed to return to fix something they repaired again. Moe and Abe are pleasant and helpful, and make auto repair quick and painless. Today I needed headlight replaced and Moe took me right in even with the shop busy and took care of me right away. Very grateful for the exceptional service yet again. I tell all my friends you won't regret coming here.
Danielle Cantin8 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
I recently moved to the area and looked for an auto repair company near St. Clair Shores, MI that worked with Audi vehicles.
ChatGPT delivered a few and Special One Auto Repair was on the top of the list. Being in branding and marketing I didn’t think much of it because there are a lot of things people can say and ways to look impressive and the true test is always the actual experience.
They blew me away with their kind, helpful, personal customer service. I 100% found the business I’ll keep going back to and tell people about because when it comes to anything I care about, I don’t only value excellence and quality, I value authentic relationships.
Mark SchultzLocal Guide · 34 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Where do I begin?!?First off let me state,My family & I were having severe money problems like no extra and some bad luck on our primary ride as well. We bought our 2019 Ford Escape after lease expired but engine blew.So our extra ride 2005 Town & Country with 320,000 miles on it had to get us where we needed to go..So fired it up in October of2025 but Had issues with my vehicle back in January, It died on the road & was towed to Warren impound. After dealing with the hypocrisy of that price just to get it out.I didn't know where to take it, Asked around and the fact close to my home had it towed to Special One, but I asked and told him didn't have any money to fix it immediately, due to the $750 to release it from the impound. It took longer to get cash together, Abe patiently waited longer that he and I both thought.That fact alone was amazing. Especially size of their lot, & never making me feel bad for being broke or maybe upset for sitting. BUT NOT HERE,HE MAKES YOU FEEL LIKE YOU'RE FAMILY OR LIKE A LONG TIME BUDDY.
Abe put a new fuel pump in, FIXED the serpentine belt got it running, was still running rough and put a ignition coil in .All good.
Here's where it gets interesting, trying!, in life.....but back to money problems,The front brakes started grinding, then real fast it went to grinding to 100% no brakes at all.
I was scared what that might cost! So Abe and crew,fixed front brakes, rotors pads,1 caliper! Saved one caliper..I knew for awhile right front had some issue,so he also fixed front right bearing and tie rod end and free alignment.
Amazing price, the car drives AMAZING.
I had the Cash for the work but it left me with no money for a week.
He let me slide for $100 for 7 days because of the relationship we had and the type of guy he is. I'm sure this is not a standard procedure and probably doesn't like to do it.but it shows what type of man and business he runs...
In closing, I have been pretty fortunate and well off most of my life till recently so my dealing with used cars is pretty minimal matter of fact mostly dealt with leases and warranties and dealerships... Other times I had a used car I felt like everybody was trying to rip me off..
Special is truly special
Abe and staff are fair, trustworthy and knowledgeable.
Thank you again Guys! Mark
Let's just start off by saying this owner Abe and his team is amazing. I went in to get my breaks done on my 2019 jaguar and they did an amazing job on them. Then I had went back to them for my coolant system which caused me some money 💰 they helped me with more than my coolant system and didn't charge me for it. It is hard to find a shop that is willing to work on European cars.l suggest this shop if you need help with yours. They will truly work with you. They are the best for my jaguar
David Miller1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
If you need your car repaired take it to Special One Auto Repair! They do excellent work, great pricing _and great customer service! The owner and the guys that work there work with you to fix your car!
