Rebecca McCulloughLocal Guide · 16 reviews
It's a low-key gem
Response from the owner · 5 months ago
Thank you Rebecca!! We appreciate you💕
Review from Google · view on Google
Experts Reviews · Company report
37SCORE
Sprocket & Stone
Chicago, IL · Grade D · #15 of 20 pet stores · 4.9★ from 146 Google reviews
Report card
Percentile vs other pet stores (100 = best). Strongest: satisfaction and track record; weakest: momentum.
SatisfactionC
48
ReliabilityD
23
Craft & service–
—
Value–
—
MomentumF
13
Track recordC
43
AccountabilityD
33
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Sprocket & Stone at a glance
Google reviewers rate Sprocket & Stone 4.9 out of 5 based on 146 reviews. Customers frequently highlight the knowledgeable staff, wide selection of high-quality pet food and accessories, and convenient services like local delivery or curbside pickup. Pricing is often described as comparable to mass retailers. A recurring criticism in low-star reviews involves communication issues, specifically claims that the store failed to reach customers despite provided contact information.
- Google rating: 4.9 out of 5 from 146 reviews (92% five-star).
- Reviews on this page: 146 Google reviews (92 with written comments, 5 with photos).
- Owner responses: the business replied to 79% of reviews.
- Most recent review: May 5, 2026.
- Service: Pet Store serving Chicago, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★146 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Brittani Savage9 reviews
Always love shopping here! Great staff and unique selection.
Response from the owner · 5 months ago
We love you all too Brittani!!!
Review from Google · view on Google
Deborah Zorach4 reviews
Not happy with this company. They claim they couldn't get in touch with me, but I have email and a telephone number, and I always have my cell phone on. I am close enough to walk to another pet food shop, so I will give them my business.
Response from the owner · 10 months ago
Dear Deborah. I am sorry we had to make the decision to no longer deliver to you. We both know your review doesn’t reflect the truth but I won’t go into details on a public platform. I’m glad you have another option to get to. All the best!
Review from Google · view on Google
Will ShepardLocal Guide · 56 reviews
Wide assortment of quality pet products. Better than the selection in chain stores. Great atmosphere and customer service.
Response from the owner · 10 months ago
Thank you for the lovely review Will! We appreciate you❤️
Review from Google · view on Google
Minnesota Check-InLocal Guide · 71 reviews
Very nice supply of food, snacks and pet supplies
Response from the owner · 11 months ago
Thank you for taking the time to show us some ❤️
Review from Google · view on Google
Karen HamiltonLocal Guide · 114 reviews
I love the owner, very personable. Great variety of things for cats and dogs. Food, treats, clothes, etc. Check it out dont think you'll be disappointed
Response from the owner · 5 years ago
Always nice to see you Karen! Thanks for your continued support.
Review from Google · view on Google
Alexandra Minor8 reviews
Our kitties always love the treats and toys we get here
Response from the owner · 11 months ago
Thank you and we love them too!
Review from Google · view on Google
Keith HarrisonLocal Guide · 247 reviews
Nice pet store with friendly service.
Response from the owner · 5 months ago
Many thanks Keith!!
Review from Google · view on Google
Annie Lopez8 reviews
Amazing shop and FANTASTIC and HELPFUL customer service. It was love at first visit. I will be back.
Response from the owner · a year ago
Thank you so much for your lovely review Annie! It was a pleasure helping you pick the best products for your kitten❤️
Review from Google · view on Google
Judy WasherLocal Guide · 34 reviews
A true neighborhood pet store with high quality products. The owner is very selective as to what she brings in and it shows. GREAT CAT SECTION!
Response from the owner · a year ago
😘😘😘
Review from Google · view on Google
Business details
- Address: 1013 E 53rd St, Chicago, IL 60615
- Phone: (773) 966-4777
- Website: sprocketandstone.com
- Service area: Chicago, IL