Rehabilitation center · Fullerton, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%67+18.9Replies to reviews 8%72+5.9Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 35 assisted living facilitiesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.6★★★★★110 Google reviews · 9 photos
87%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate St. Catherine Healthcare 4.6 out of 5 stars based on 110 reviews, with the owner responding to 57 percent. Positive feedback highlights compassionate staff, clean facilities, and effective physical therapy, occupational therapy, and wound care services for post-surgical recovery. However, lower-rated reviews describe a pattern of neglect, including patients left in soiled diapers, inadequate monitoring of vital signs, and rude interactions with nursing personnel.
Google rating: 4.6 out of 5 from 110 reviews (87% five-star).
Reviews on this page: 110 Google reviews (95 with written comments, 3 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 29, 2026.
Service: Assisted Living Facility serving Fullerton, California.
Data from Google, last updated November 1, 2026.
Score profile vs other assisted living facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
St. Catherine HealthcareAssisted Living Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.St. Catherine Healthcare: 66/100 on this factor. Category median: 72.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.St. Catherine Healthcare: 67/100 on this factor. Category median: 67.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.St. Catherine Healthcare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.St. Catherine Healthcare: 72/100 on this factor. Category median: 78.B
72
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
4.6of 5
5 stars9687%
4 stars44%
3 stars11%
2 stars00%
1 star98%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
93%praise
Praise11393%
Complaints97%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5646%
Would recommend2117%
Quality & results2016%
Honesty & trust108%
Speed & response76%
Communication76%
Price & value11%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…grateful so thankful for each and every one of them they all are so kind and loving and it’s a pleasure to step into that Jim everyone greets you wit…”
“…if I was awake, and two nurses that would give me my meds were very rude , Heather and Monica they both have a bad attitude.…”
“I would highly recommend this facility to anyone looking for a place where their loved ones will be treated with dignity and kindness.”
“I’m feeling so good feeling like I have a future ahead of me and it’s all because of the wonderful work that they did with me.”
“Catherine’s and I have never seen such horrible care.”
“The staff demonstrated not only outstanding medical knowledge but also genuine kindness, patience, and wonderful bedside manner.”
“Riley in management for addressing our concerns and working to resolve issues as quickly as possible.”
“Suemy Madrid and Tamara Rodil kept me informed regarding care and facilitated assessments, placement in a new facility, communication across multiple…”
People customers mention
Francis5 reviews
Roman3 reviews
Heather3 reviews
Facility3 reviews
Maria3 reviews
Physical3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJulio7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Overall staff is great, 1 inpraticular is Crystal Alcantar, she is truly dedicated to her patience going above & beyond what is expected of CNA. We couldn't ask for a better person who is taking care of Mom in these difficult times,
Thank you Crystal
DDenise9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our mom was at St. Catherine’s healthcare a little over 2 weeks after a fall. She received PT and OT. She was very happy and well cared for there. Friendly and attentive staff. Consistent and thorough care. Good communication. Highly recommend.
JJohn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent care all around from top to bottom from all staff members. Best PT for post surgical patients needing rehabilitation before being discharged back home. Highly recommend.
GGenevieve1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This is Genevieve Martinez and I am just giving a review for Saint Catherine’s healthcare for their gym and their PT and occupational therapy. I’m so thankful for everything that they did for me that I’m walking. I’m feeling so good feeling like I have a future ahead of me and it’s all because of the wonderful work…
JJulioLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
St. Catherine's Fullerton should be used as a reference point for other facilities to learn from . From my initial phone call to my mothers discharge time and especially the several days in between ~ friendliest staff at a facility I've ever encountered ! My mother really enjoyed her time at St Catherines for sure .
SSLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The staff the took care of my 90 you mom was excellent. They treated her with much empathy, lots of caring folks work here. You can definitely see they like their jobs. Some , I know, have been working here for many years! I strongly St. Catherine's to everybody who need this type of facility for recovery.
Exceptional Care and Compassion at St. Catherine's.
I spent a little over two months stay following a knee replacement surgery, and want to express my heartfelt gratitude to the incredible rehabilitation team, nursing staff, CNAs, and management who made such a difference in his recovery.
Before my stay, I had heard many horror stories about skilled nursing facilities, but my experience at St. Catherine's showed me that there are truly exceptional people who go above and beyond to provide compassionate, quality care. The staff demonstrated not only outstanding medical knowledge but also genuine kindness, patience, and wonderful bedside manner.
A special thank-you to my physical therapy team, Matt and Roman are amazing. I arrived in a wheelchair and, with their help and encouragement, was able to walk safely again. Matt deserves special recognition. If I could give him a grade, it would be an A+ with honors! He helped me regain my ability to walk, encouraged me through the difficult moments with patience and professionalism. I will always be grateful for his dedication.
Thank you to my nurses, Carolina, Heather, JJ, and Stephanie, and my outstanding CNAs, Shah, Ludi, and Carmen. Your kindness and care did not go unnoticed. I also appreciate Victoria and Mr. Riley in management for addressing our concerns and working to resolve issues as quickly as possible.
I especially want to recognize Nurse Heather for something I will never forget. She went above and beyond by advocating for me and helping me visit my dying father when it seemed almost impossible. My father passed away just a few days later, and thanks to Heather's compassion, I was able to see him before he passed. That gift means more to me than words can express, and I will always be grateful.
St. Catherine's reminded me that exceptional healthcare is about more than medical treatment. It is about people who care, who encourage you when recovery is difficult, and who show humanity when you need it most.
Thank you to the entire St. Catherine's team for your dedication, professionalism, and compassion. You made a challenging time in my life easier and left a lasting impression on me and my family. You truly deserve recognition for the difference you make in people's lives!
Thank you All,
Ray, Stephy, and Trinity
Response from the owner · 2 days ago
Ray- Thank you for sharing such a heartfelt review. We’re honored to know our team made a meaningful difference in your recovery and provided support during such a difficult time for you and your family. Your kind words about our rehabilitation, nursing, and support staff mean so much, and we’ll be sure to share your appreciation with the team. We wish you continued healing and all the best moving forward.
J
Julio Morales7 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Overall staff is great, 1 inpraticular is Crystal Alcantar, she is truly dedicated to her patience going above & beyond what is expected of CNA. We couldn't ask for a better person who is taking care of Mom in these difficult times,
Thank you Crystal
Response from the owner · a week ago
Julio- Thank you for sharing such kind feedback! We’re glad your mom is receiving compassionate care and support during this time. We’ll be sure to share your appreciation with the team. Thank you for trusting us with your mom’s care!
D
Denise K9 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Our mom was at St. Catherine’s healthcare a little over 2 weeks after a fall. She received PT and OT. She was very happy and well cared for there. Friendly and attentive staff. Consistent and thorough care. Good communication. Highly recommend.
Response from the owner · a month ago
Thank you, Denise, for taking the time to compliment our staff. We hope your family and mom are well!
J
John De Leon7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent care all around from top to bottom from all staff members. Best PT for post surgical patients needing rehabilitation before being discharged back home. Highly recommend.
Response from the owner · 2 months ago
Thank you, John, for taking the time to give us some kind feedback. I look forward to sharing it with the team!
G
Genevieve Martinez1 reviewiTotal number of Google reviews Genevieve has written across all businesses on Google Maps, not just this one.
This is Genevieve Martinez and I am just giving a review for Saint Catherine’s healthcare for their gym and their PT and occupational therapy. I’m so thankful for everything that they did for me that I’m walking. I’m feeling so good feeling like I have a future ahead of me and it’s all because of the wonderful work that they did with me. I’m so so grateful grateful so thankful for each and every one of them they all are so kind and loving and it’s a pleasure to step into that Jim everyone greets you with a smile. I’m very very happy thank you and that’s it
Response from the owner · 3 months ago
Genevieve- Thank you for sharing your heartfelt experience with us! We are so happy to hear how much our therapy team supported you on your journey and helped you regain your strength and independence. Your kind words about our physical therapy, occupational therapy, and the welcoming environment in our gym mean so much to our team. We are grateful to have been part of your recovery and wish you continued health, happiness, and success ahead!
B
Belen MotaLocal Guide · 9 reviewsiTotal number of Google reviews Belen has written across all businesses on Google Maps, not just this one.
You never imagine your parent will one day need a skilled nursing facility, and as my mom’s caregiver, handing over her care after her second heart surgery was one of the hardest things I’ve ever had to do. Especially after previously experiencing a very difficult SNF situation, I walked into this process carrying fear, exhaustion, and uncertainty.
But God truly answered our prayers with Saint Catherine Health Care Skilled Nursing Facility in Fullerton. 🙏🏼
From admissions, to the nurses, CNAs, physical therapists, and every single staff member we’ve encountered these last dew days - the compassion, patience, professionalism, and genuine love they’ve shown my queen has been beyond comforting. They have treated her with dignity, gentleness, and so much care during such a vulnerable time.
You can immediately feel the heart and leadership behind this facility, and it’s no surprise they were awarded with the ENSIGN FLAG again. It speaks volumes.
My mom is finally on the road to recovery and resting in the best care possible. As a daughter, there is no greater peace than knowing your loved one is safe and truly cared for. I can sleep peacefully knowing that she has a loving team behind her.
Forever grateful for this blessing during one of the hardest seasons of our lives. ❤️
Response from the owner · 5 months ago
Thank you, Belen, for the sweet review.
J
Julio AlfonsoLocal Guide · 20 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
St. Catherine's Fullerton should be used as a reference point for other facilities to learn from . From my initial phone call to my mothers discharge time and especially the several days in between ~ friendliest staff at a facility I've ever encountered ! My mother really enjoyed her time at St Catherines for sure .
Response from the owner · 7 months ago
Julio, what a kind review. We appreciate you and wish you and your mother many more beautiful memories together.
S
S DLocal Guide · 12 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
The staff the took care of my 90 you mom was excellent. They treated her with much empathy, lots of caring folks work here. You can definitely see they like their jobs. Some , I know, have been working here for many years! I strongly St. Catherine's to everybody who need this type of facility for recovery.
Response from the owner · 7 months ago
Thank you for taking the time to share your experience and acknowledge our beloved staff.
K
Kelly LayneLocal Guide · 16 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
We brought our loved one here following a hospitalization for skin breakdowns and reconditioning at another facility. The goal was to improve ability to reposition herself in bed and assist more with her own care, while also improving skin integrity and searching for a new “home”. She was there approximately 2 weeks. Carla, the main caregiver taking care of our loved one, was a force of nature; patient, skilled and had a truly magical way of charming and otherwise difficult patient. We are so grateful. Louis at reception is the perfect “face” of the facility. Flawlessly warm, efficient and knowledgeable, he keeps the hub of activity at the front entrance flowing smoothly, even while chatting away with a patient (who was certain she had lost her way) as if she were an old friend! Suemy Madrid and Tamara Rodil kept me informed regarding care and facilitated assessments, placement in a new facility, communication across multiple agencies and personal needs - professional prowess which was desperately needed. The staff- as a whole - were amazing. Thank you!
Response from the owner · 8 months ago
Wow, thank you, Kelly, for sharing your experience!
M
mario bastarrachea4 reviewsiTotal number of Google reviews mario has written across all businesses on Google Maps, not just this one.
