Mark Daen2 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful place
Stacy's Flooring
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%65+18.4Replies to reviews 8%95+7.8Momentum penalty78−2.2Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 17 carpet installersPosition by Experts Score among all companies we track in this category. · better than 6%
4.7 ★★★★★ 45 Google reviews · 24 photos
91%five-star reviews
4.43★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Jul 2026latest review
Stacy's Flooring at a glance
Google reviewers rate Stacy's Flooring 4.7 out of 5 based on 45 reviews, with the owner responding to 96% of comments. Customers frequently praise the extensive product selection, professional installation quality, and competitive pricing for residential and commercial projects. Recurring themes highlight punctual service, helpful staff guidance, and efficient communication during the selection process. However, some low-star reviews cite instances of missed installation appointments and delayed communication regarding job scheduling.
- Google rating: 4.7 out of 5 from 45 reviews (91% five-star).
- Reviews on this page: 45 Google reviews (35 with written comments, 10 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: July 1, 2026.
- Service: Carpet Installer serving Xenia, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other carpet installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stacy's Flooring: 70/100 on this factor. Category median: 92.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stacy's Flooring: 65/100 on this factor. Category median: 90.B
65
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stacy's Flooring: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stacy's Flooring: 95/100 on this factor. Category median: 95.A
95
Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
- 5 stars4191%
- 4 stars00%
- 3 stars00%
- 2 stars12%
- 1 star37%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
- Praise6497%
- Complaints23%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2030%
- Quality & results1624%
- Would recommend914%
- Speed & response812%
- Price & value812%
- Honesty & trust35%
- Communication23%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stacy’s has an extensive selection of flooring options combined with professional guidance.”
“Mike and his team did a fantastic job installing my carpet.”
“Highly recommend to anyone looking to new flooring.”
“His team is very fast, effective, and made the transitions beautiful.”
“It was reasonable priced and install was timely too.”
“They were understanding and honest answering, all of my questions, especially about flooring performance with pets and kids.”
“We explained what we wanted, something on the higher end that would last and hold up to our dogs.”
People customers mention
- Zach 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★
We only gave Stacy’s flooring Two Weeks from the day we chose the flooring to complete a full tear out & re-install of all new flooring for approximately 1200 Sq Ft. plus paint the toe mold and install it, as well as move most everything. Not only did they accomplish this, we added another 140 Sq Ft and placed the…
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great experience! Stacy’s has an extensive selection of flooring options combined with professional guidance. Installation was first class with attention to detail and customer satisfaction!! Highly recommend for all your flooring needs.
Rachale9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Absolutely fantastic! We are so thrilled with our new floors and the experience we had with Stacy‘s flooring! From the moment we walked in the doors, we were greeted by the kindest people. They were understanding and honest answering, all of my questions, especially about flooring performance with pets and kids.…
Jack7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Stacy’s flooring just finished redoing the floors on the lower level of my house. What an amazing experience from start to finish! We walked into the show room where Zach was super helpful. We explained what we wanted, something on the higher end that would last and hold up to our dogs. Zach gave us many…
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Recently had stacy's replace my family room carpet. Have had them a number of times over the years. They are always fair, reasonable and professional. Mike and Zach are great to work with and their installers are the best. If you need flooring these are the guys to see. Love my carpet, Thanks Stacys!!
DlaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Mike and his team did a fantastic job installing my carpet. His team is very fast, effective, and made the transitions beautiful. Shoutout to everyone at Stacy's. Mike made some solid recommendations on carpets and swayed me towards one that I absolutely love. Thanks again everyone!
Photos
Customer reviews
4.7 ★★★★★ 45 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sean Newsome7 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe only gave Stacy’s flooring Two Weeks from the day we chose the flooring to complete a full tear out & re-install of all new flooring for approximately 1200 Sq Ft. plus paint the toe mold and install it, as well as move most everything. Not only did they accomplish this, we added another 140 Sq Ft and placed the order for those material 2 days later. They still completed on time & on budget. The installers were top notch, friendly, true artists. They installed the tile flooring so tight we never installed the toe kick in 3 rooms. They custom made the trim for the bottom of a door based on my idea. This is one heck of a flooring team! Well Done! DO NOT USE THEM. See other carpet review!
Steve Pine10 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! Stacy’s has an extensive selection of flooring options combined with professional guidance. Installation was first class with attention to detail and customer satisfaction!! Highly recommend for all your flooring needs.
Response from the owner · 4 months ago
Thanks, Steve! We appreciate your business and your kind review. Enjoy your new carpet!
Rachale Kidwell9 reviewsTotal number of Google reviews Rachale has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely fantastic! We are so thrilled with our new floors and the experience we had with Stacy‘s flooring! From the moment we walked in the doors, we were greeted by the kindest people. They were understanding and honest answering, all of my questions, especially about flooring performance with pets and kids. They didn’t try to sell me anything or change my mind about what I wanted, but instead helped me visualize our space and even let me take samples home to try out for a couple of days. Once we made our decision, we were on the schedule with a week for a three day install! The installers who showed up were so respectful of my home and moved my furniture with care. They were professionals, who were open to answering all my questions and talking me through the process. We are SO thrilled with how the floors turned out! Thank you Stacy’s flooring!!
Response from the owner · 4 months ago
Thanks for the kind words Rachale, we appreciate your kind words. Enjoy your new floors!
Jack Gwin7 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStacy’s flooring just finished redoing the floors on the lower level of my house. What an amazing experience from start to finish! We walked into the show room where Zach was super helpful. We explained what we wanted, something on the higher end that would last and hold up to our dogs. Zach gave us many recommendations, honest opinions and I left feeling confident in my choice. I have installed Bathrooms for 12 years now and I have an eye for quality, fit and finish. The end result looks awesome, and they did a great job cleaning up when they finished. The installers even brought in my Amazon package. Cody finished the install today and I was 100% pleased with every detail and I definitely walked around looking. Would 100% recommend and hire again! Thank you Stacy’s flooring!
Response from the owner · 4 months ago
Thank you so much, Jack! we really appreciate your kind words and your trust in Stacy’s Flooring. It was a pleasure helping you find the right floor, and we’ll be sure to pass your compliments along to Cody and our installation team. Enjoy your new floors, and thanks again for the recommendation! -Zach Stacy
Mike Pilcher1 reviewTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRecently had stacy's replace my family room carpet. Have had them a number of times over the years. They are always fair, reasonable and professional. Mike and Zach are great to work with and their installers are the best. If you need flooring these are the guys to see. Love my carpet, Thanks Stacys!!
Response from the owner · 9 months ago
Thank you for the kind words Mike. We really appreciate your business! -Zach Stacy
Dla EtiLocal Guide · 28 reviewsTotal number of Google reviews Dla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike and his team did a fantastic job installing my carpet. His team is very fast, effective, and made the transitions beautiful. Shoutout to everyone at Stacy's. Mike made some solid recommendations on carpets and swayed me towards one that I absolutely love. Thanks again everyone!
Response from the owner · 9 months ago
Thank you for the kind words, we strive hard to deliver quality friendly and expedient service! We appreciate your business! -Zach Stacy
Connie MuncyLocal Guide · 16 reviewsTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe installers were exceedingly professional and punctual. The work done was exceptional and the quality of the product and customer service was unparalleled. Would highly recommend.
Response from the owner · a year ago
Thank you very much for your business and the opportunity to work with you on your flooring project. We appreciate the kind words. -Zach Stacy
Laura AnkenyLocal Guide · 19 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach & Stacy's Flooring were professional, efficient, and the quality of the flooring is outstanding. Highly recommend to anyone looking to new flooring.
Response from the owner · a year ago
Thank you for the kind words, we greatly appreciate your business -Zachary Stacy
Nick HopkinsLocal Guide · 31 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and selection of flooring
Response from the owner · 9 months ago
We greatly appreciate your business Nick! -Zach Stacy
Business details
- Address: 7291 Dayton Springfield Rd, Enon, OH 45323
- Phone: (937) 864-2100
- Website: stacys-flooring.com
- Service area: Xenia, OH