Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Stanley Steemer

Chattanooga, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.9★ from 1,986 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 93% of house cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 94% of house cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 90% of house cleaning services.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of house cleaning services.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for mattress cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Mattress cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Mattress cleaning”

Tommy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thanks, Chris and Jessica you saved us from having to buy a new couch, barstools and kitchen chairs. You guys did an amazing job I wish I had more before and after thanks for being so professional and pleasant, and most importantly committed to doing a good job and trustworthy! You are both blessings and if you’re…

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Terry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Really good service and great workers, the carpet looks fabulous and they did a very well job. I think they need a raise!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
TammieLocal Guide · 235 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alexander and Joy were the technicians who performed the service. They were friendly, fast, and efficient. Alexander thoroughly explained the process and products, and what I could expect from the service. They exceeded my expectations. 10 out of 10.

Paid $100–150Reasonable priceMattress cleaning
JoAnn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Impressed with the service we received. The staff was very friendly and accommodating. We will definitely use them in the future.

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalMattress cleaning
JaKayla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

They were super quick and respectful and got the job done All my stains out very nice and respectful

Paid $100–150Great priceMattress cleaning
Pat10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stanley Steemer did an amazing job for us! We had major stains on our carpet, and they removed 100% of them — it looks brand new. They also steam-cleaned a mattress we bought on Facebook Marketplace and completely got the stain out, plus cleaned our couch, loveseat, and area rug. Everything looks and smells fresh…

Customer photo from Pat's review
Paid $500+Great priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Loree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nigel was very courteous and polite. Explained everything in detail and was very thorough. He did a great job and left no mess behind. He was very pleasant to work and hope this gets him a few points for a raise. He would be very good in management. Thank you. Today is Sept 6 and Nijah came back today to clean our…

Carpet steam cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
JenLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Y'all! Absolutely fantastic job. Alexander Chastain came in and did it ALL. We've used this SS shop in the past, and the job would get done, but this time - WOW! We couldn't be happier with the service, and Alexander was so wonderful. Happy to have found our go-to guys!

Carpet steam cleaningMattress cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Leah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were quick and very helpful! Did a great job!

Mattress cleaning
Travis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Tierra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Mattress cleaning

Price

$221-11% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning411$96–$254
Carpet steam cleaning369$139–$247
Upholstery cleaning199$151–$285
Pet stain & odor removal178—
Area rug cleaning151—
HVAC duct & vent cleaning92$466–$767
Flooring55—
Carpet cleaning38—

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