Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Stanley Steemer

Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 1,084 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 90% of upholstery cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of upholstery cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 98% of upholstery cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of upholstery cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.98
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$434
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 98 Google reviews tagged “Area rug cleaning” · showing 20

daina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional team. I highly recommend!

Paid $350–400Reasonable priceGeneral carpet cleaningArea rug cleaning
BeccaLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kevin called ahead to let me know he was on his way. Arrived on time. Very good job. Professional and friendly. Service much appreciated. Will definitely use again. Thank you Kevin. 😊

Area rug cleaning
TinaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Stanley Steemer always does a great job! Thank you!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Debra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Knowledgeable and articulate

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Jeanine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Kevin has come in the past and always does an excellent job. See you next year!

Paid $300–350Reasonable priceArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Professionalism
aly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Absolutely amazing! I called to get a quote and they came the same day. My rug looks amazing and the two techs were so sweet!

Paid $150–200Area rug cleaning
Laurie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kevin was prompt, professional, polite and prepared!

Carpet steam cleaningUpholstery cleaningArea rug cleaning
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fantastic crew. Always prompt, respectful of pets & our time. Have used them for 20+ years & will continue to.

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Ann10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Both Nick and Alex were on time, they were thoughtful to add some things I had not thought of. They also cleaned my tile and sealed the grout. They treated my home with respect! Love the results! ready for the holidays! Highly reccommend!!

Paid $500+Reasonable priceCarpet steam cleaningArea rug cleaningService not listed
Tarin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did such a great job! Were very personable and professional with tons of shared knowledge which was appreciated. GREAT WORK!

Paid $150–200Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
James12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Second time using the central Oregon Stanley Steemer team (their shop is located in Redmond). They did a full duct cleaning as well as cleaned carpets and a few area rugs. Nick does an excellent job. Would definitely have them do the work again in the future.

Paid $500+Reasonable priceCarpet cleaningArea rug cleaningService not listed
Roberta7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Stanley Steamer twice now and have been very impressed with their professionalism and quality of work. They are fast, efficient and easy to communicate with….I would not hesitate to call them again.

Paid $500+Reasonable priceArea rug cleaningUpholstery cleaningService not listed+ Responsiveness+ Value
Sharel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kevin was professional, did test spots before he did his recommendations, did travertine abd carpet cleaning in one round, finished in about 3.5 hours and quality is outstanding.

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Sue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Guys arrived early! Always call before arrival! Work quickly and did a great and complete job!!

Paid $400–450Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JeannetteLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane and Benjamin wete very professional and explained clearly what was included in the service they were providing, ensuring alignment and managing expectations. Did a great job!

Paid $500+Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning
ELocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★

I originally gave a great review, but the guy came out 3 times and still didn't resolve the issue. I then hired Zerorez, who found that Stanley Steemer had left a lot of foam and product behind. They showed me exactly how much foam their machine was sucking up. DO NOT USE STANLEY STEEMER! I called to complain but…

Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Sheree2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Guys did a bang up job on our area rugs and tile and grout cleaning!

Reasonable priceArea rug cleaningService not listed
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent job! So pleased with the results! Casey and Dave are meticulous with the cleaning both the sectional and the carpets. I always love the results!!

Reasonable priceUpholstery cleaningCarpet cleaningArea rug cleaning
Colette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job for us, super thorough

Upholstery cleaningArea rug cleaning
DavidLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

On time, thorough and super awesome guys!!! Zach and Carlos efficient!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Quality+ Professionalism

Show more area rug cleaning reviews (78 more) →

Price

$303+26% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning298$153–$315
General carpet cleaning192$146–$303
Pet stain & odor removal116$144–$260
Upholstery cleaning109$170–$340
Area rug cleaning98$158–$434
Carpet cleaning42$132–$315
HVAC duct & vent cleaning11$434–$928
Mattress cleaning3—

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