How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREStanley Steemer
Eugene, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 1,084 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 116 Google reviews tagged “Pet stain & odor removal” · showing 80
I'm very pleased with both the customer service and with the results. The guys took a filthy, stinky carpet exposed to 20+ years of puppies, kittens, kids, grandkids, country mud and dust and made it look and smell like new. Thank you so much. Great job!!
Tim is amazing. Super professional, friendly, and knowledgeable.
Justin and Clayton were so kind, professional and wonderful to work with. They were quick and efficient - a great experience!
Nick and Alexander were wonderful. They were very helpful and knowledgeable and didn't up charge me for services!
Awesome job Clay and Justin in Bend! Carpet was in desperate need of a really deep cleaning due to waiting so long, spending a lot of time outdoors and I have two dogs. They showed up on time, explained what was going on, what to expect and by far exceeded my expectations. Thank you Clay & Justin.
This was the best cleaning we’ve had so far. We REALLY appreciate our team today.
I hired Stanley Steemer to get rid of stains and smells(dog urine). They did an excellent job and the carpets look almost brand new.
Kevin did an amazing job. He was professional and informative as well as friendly and detail oriented. We had two back to back appointments and Kevin knocked both of them out of the park and his dedication to our experience being top notch was incredible.
The carpet smells so much better. I still see some urine stains and the carpet is still damp.
Great service! Tech arrived in the arranged time and was a great communicator: courteous, politely explained what he'd been directed to do per our earlier phone call with scheduling. He let us know when he was finished and explained what had been done. He asked if we had any questions and explained the charges which…
Did an excellent job!
Both of the gentlemen that showed up were kind courteous they did a great job. I am pleased highly recommend Stanley Steemer.
Arrived ontime, good communication, friendly, my couches look like new, the cost was comparable, and the clean up was perfect. All up, I would use them again!
Came on time, asked what I needed and got to work. Very nice and did a great job. A1... Will use again.
Tim and Tim were a pleasure to have. The cleaned all my carpets, stairs and couch in record time. Everything smells so incredible and it all feels so fresh and clean! Perfect way to start my spring. I’ve used lots of other carpet companies in Eugene but I can truly say Stanley steamer is the best. Tim and Tim were…
Travis and Ben were able to come clean my carpet next day! I’m so happy with the cleaning and the deodorizer. I recommend them for sure!
Fantastic crew. Always prompt, respectful of pets & our time. Have used them for 20+ years & will continue to.
This team was very professional and courteous. The final result was even better than we expected.
Fast friendly and efficient would highly recommend.
Had an unfortunate thanksgiving incident and needed my couch cleaned. They came out in short notice the day after thanksgiving and did an excellent job. Thank you!!
Both men worked hard. Carpets look great!
Excellent service! Shane and his team were great; job done very well!
They did such a great job! Were very personable and professional with tons of shared knowledge which was appreciated. GREAT WORK!
Kevin did an excellent job with our carpets. He is a hard worker and very polite. Everything turned out excellent. I highly recommend his services. Thank you, Brent
Kevin was professional, did test spots before he did his recommendations, did travertine abd carpet cleaning in one round, finished in about 3.5 hours and quality is outstanding.
Seemed detail oriented. Carpet and tile looks so much better.
Guys arrived early! Always call before arrival! Work quickly and did a great and complete job!!
Kevin was great. He was friendly. He did 5 rooms and a hall way all within an hour and a half. My house looks and smells wonderful!
Casey and Alex were very professional thorough, and detail oriented to the job. We are very very satisfied with the thorough cleaning, as well as the improved and noticeable appearance. Casey was excellent in explaining the process before and after completing the work. He was a pleasure to work, and has actually…
Shane and Benjamin wete very professional and explained clearly what was included in the service they were providing, ensuring alignment and managing expectations. Did a great job!
Great, speedy, efficient, professional service. This is the 5th time we’ve had them and they are always kind and get the job done.
They were amazing! Between cats, dogs & 3 teenagers, they worked magic!
I originally gave a great review, but the guy came out 3 times and still didn't resolve the issue. I then hired Zerorez, who found that Stanley Steemer had left a lot of foam and product behind. They showed me exactly how much foam their machine was sucking up. DO NOT USE STANLEY STEEMER! I called to complain but…
Nick and Clay did a wonderful job cleaning our carpets. They explained what to expect at the beginning while they walked through the house checking for spots. All in all the carpets look great. Both men were very professional.
Kevin was on time. He was able to identify spots that needed more attention. He was extremely polite and professional. He was very clear about what he needed to do, and gave a good timeframe for the job at hand. He did an excellent job. The carpet in every room he worked on looked almost brand new! Great guy to work…
I could schedule online, they let me know that they were coming a few days before the arrival day and Tim did an amazing job of cleaning the carpet in all the rooms. I have used them many times and they make my house look so fresh and clean.
I had two of my rooms cleaned and the technicians did a great job.
Excellent job and done very quickly. Arrived quickly. Cost a little more than I expected, but glad to have it done.
Did an amazing job and added a service while here of cleaning our upholstered bed. Our carpets look beautiful and Clay was wonderful to deal with!
Very pleased with the results of our cleaning! The two gentlemen were very polite and informative. Definitely will have this service again!!
20 year old white berber carpet looks like new! Stable Steemer did an amazing job!
Very pleased with the carpet cleaning.
Kevin is quick, professional, & mellow. The carpet was very dirty & now it looks clean again. The cost was reasonable & the service was great! I will definitely ask for him again.🤓 ChemDry had been out the week before, & that crew told me my carpet wasn't worth cleaning & should be replaced. I'm so glad I called Stanley Steemer!
Excellent
They were on time called before they showed up, to make sure we were ready. Very friendly and made sure everything was perfect!
The guys were great, efficient and did an excellent job. Always impressed with the quality this company provides.
Shane and Tim were great! The service was thorough, professional, and fast. We will definitely use Stanley Steemer again next time.
Great job and thank you so much!! Well done!
This is the second time I have used this service. The guys who come out are very friendly and helpful. I will continue to use this service in the future! My carpets feel so clean!!
My original review was far too wordy, (as is a sometimes annoying habit of mine). So, I leave this shorter, simplified review in hopes that the reader will truly take it to heart, and trust that this is a real account of my experience. *OUTSTANDING* - everything from the timeliness of the response (returned call…
The team called 20 minutes before arriving to say they were on their way. Arrived on time, very professional and friendly. In the past, we have tried 2 other cleaning companies, they never live up to Stanley Steamer. All the spots and stains are gone. The carpet looks amazing and smells great.
The men that came to clean my carpets were very kind and professional. They were very thorough as well. They even told me that they could come back within a few days for no added cost to re-do the room where the pet odor was, which I was not aware of prior to their service.
Pleasant young men did the cleaning. They were careful moving my furniture. The carpets looks fabulous and the couch fresh and nice smelling.
Cleaned my bathroom tile too!!
On time, professional, helpful - we had a great experience with Casey and his colleague from Stanley Steemer.
Nate is very nice and professional. He and his assistant, Joe, did a great job and were very respectful.
Excellent service.
Another great job by Stanley Steemer! My rental room carpet was a mess, but they got it looking like new again! Thank you, Kevin, for your amazing work!!! I'll never use another carpet cleaning service - only Stanley Steemer 😁👍
Service fast and complete. Two agents arrived on time, explained the work and finished in an hour. We expected great service from a trusted name and that is what we got. Sometimes you do get what you pay for.
Very professional. Carpet looks awesome.
We have used Stanley Steemer countless times over a period of 10 years. (Three of those on an annual service contract, so they came out regularly 3X/year.) They hire solid, hardworking employees and we have never been disappointed in their service.
Shane and Joe were efficient, pleasant, fast and fun. I would use them again for sure!
Thorough and quick!
I have used Stanley Steemer for years to take care of my carpet and furniture cleaning. I choose them over all others because of the personal care they show me and my home, the thoroughness of the cleaning and the price for their outstanding service! They also have long term employees who are very personable. It's nice to know they folks you hire
Excellent job. Very professional
Old carpet looks new! I am extremely pleased.
The two guys David and Clay came out on time and were very personable. They did a fantastic job. We have pets and our sofa and chair looks like new. Highly recommend this service.
Professional service associates, friendly and focused on the job.
The rugs looked good but the smell didn't "go away. Seemed worse?? Somehow???
They arrived promptly and did the job well. I was able to schedule and get them there sooner than I’d hoped. The timing was perfect for me.
They have a protectant they can add on your carpets.. Living in the country I chose to add it. My carpets look new again. Thank you Dennise
the 2 person team worked quickly and did an awesome job! There were a few areas I was unsure of but they got the stains out. Thank you!!
An amazing and excellent experience with this company. Second time I have used them. And I am extremely happy with how professional and kindhearted everyone is. From the day before appointment to the appointment. I plan on continuing business with the Eugene office. If you have excellence as your expectations, then…
They called ahead as they were running early. Set up cleaned thoroughly, answered all my questions.
Kevin was fantastic. Very efficient, thorough and professional. Will definitely be calling him again for our carpets and upholstery. 5 stars all around.
The guys were great fast and knowledgeable and personable
Another excellent job today...happy customers for many years...I highly recommend them...5 Star rating.
Wonderful experience! Friendly staff and our carpet has never looked better! Highly recommend
Great company! Kevin called when he was on his way and was very professional. The carpet was cleaned thoroughly and stains were removed. Thank you
The gentlemen who did our carpets were professional, expedient, and gave us a great deal on services we needed. They showed up on time and gave accurate time measurements. We will definitely be using them again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 298 | $153–$315 |
| General carpet cleaning | 192 | $146–$303 |
| Pet stain & odor removal | 116 | $144–$260 |
| Upholstery cleaning | 109 | $170–$340 |
| Area rug cleaning | 98 | $158–$434 |
| Carpet cleaning | 42 | $132–$315 |
| HVAC duct & vent cleaning | 11 | $434–$928 |
| Mattress cleaning | 3 | — |
