How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 292 Google reviews tagged “Area rug cleaning” · showing 280
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Great team great service Antonia was very accommodating
Our Stanley steamer consultant was friendly, polite, very professional, and I would recommend him for any cleaning needs.
Great Worker, Fast worker, very polite, let you know of what He is doing, the how and the why
Justin was very professional and personable. He did a great job on our carpet and rug. I would refer Justin and Stanley Steamer for all your cleaning needs.
Very professional and was very knowledgeable. Great service!
Antonio was very professional and courteous
They did a great job cleaning our sectional sofa and area rug.
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
Prices have increased substantially. That's a problem.
Requested a service first thing this morning due to having guests over for an event Thursday. The Stanley Steemer team scheduled the appointment as early as that afternoon. Javaren and David as scheduled, listened and confirmed our needs, worked exceptionally hard and the carpet, rugs and furniture look and smell…
Devonte was thorough and professional. He did a fantastic job steam cleaning our carpet.
I appreciate the service I received from Shane and Angelina. They were knowledgeable and efficient.
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Antonio & Romeo did an awesome job with my 3 area rugs, and 3 outdoor furniture pieces. They were kind, attentive, and did the job quickly.
Damon was friendly and courteous. He did an excellent job on our rugs. We have used them before in another state, abd will use them again.
Two of the nicest guys and did a great job! You are lucky to have them represent your company!
Excellent and uneventful as usual!
Outstanding and professional service
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Great job 👏. Thank you Terrell.
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Easy to book an appointment for the next day! Service was quick, professional and safety focused. I will 100% use you again!
The entire experience was wonderful!!! The carpet cleaning was very detailed and professional.
Today we had our carpet and rug cleaned and was very happy how everything turned out. De'Airen provided excellent customer service and explained everything before performing the services. I highly recommend Stanley Steamer and will definitely be using them again.
This is the second time I have used Stanley Steamer and both times have been very happy with the results. The techs are always extremely nice and professional I will continue to use them in the future.
They contacted us in advance to ask if it was OK to arrive earlier than scheduled. They arrived, explained everything to us, and everything was cleaned within an hour. Nice guys, good job, fair price.
I call February 20th about my dog got spayed by a skunk and ran into the house. The smell was unbelievable and Stanley Steemer was at my house by 2:00 pm the same day. Vincent was on the job and after he had clean my carpet, my kitchen floor and odorized my house the skunk smell was gone. He knew what to do and…
First time using Stanley Steemer and Jamal was better than the best. Incredible job, super personable, knowledgeable….i couldn’t ask for more. If I had his number I’d stay in touch! Cleaned two couches, four chairs and took a 10 by 14 oriental rug for deep cleaning!
Bryan and Shane were very friendly and professional and did a great job. They arrived on time and were thorough and efficient.
Keshawn was very professional and respectful. He did a great job.
The tech was fine and he did a good job. However, the customer service could improve. I was given a large window of time for service 12-6pm. No further communication from Stanley Steemer. I called twice. The first time I was told she didn't know where the tech was. The second time was at 5:35, and she offered to…
Brian and Charles were great! To be honest, I'm a senior on a fixed income and I purchased a used couch and small cloth recliner at Habitat for Humanity Restore Store in Apex (which is scrupulously clean and they do there own bed bug and vermin inspection, and also have great prices!), but my older sister said that…
Brian was polite and did a great job! I'm excited to have clean carpets again.
The technicians were friendly, polite, and treated our house with care!!
Great experience all around and all the people I spoke with and met were very professional, polite, and quick to respond. Great job and I would definitely recommend them to others.
Quick and easy. He was on time and did a great job
He did a GREAT JOB just wishing I had added deodorizer! Rental property!
Djuon did an amazing job! He was so pressing and polite and exceeded my expectations. Ten stars!
George did an excellent job cleaning my carpets and tile floor. He was timely, professional and knowledgeable about the work and time that would be required to do the job.
Jihad did such an amazing job! He was prompt, professional, and thorough he even went back over the tougher spots I pointed out. The results were fantastic. 10/10, highly recommend. Thank you!
Made all the rugs look new, inspite of being older
Hunter and Shane were just great! I’ll request them next time! They not only were very professional, but friendly and helpful. They did an excellent job of cleaning my carpets, large indoor/outdoor carpet rugs, kitchen tile. It couldn’t have been done any better. It didn’t take forever and yet so through. I can…
Polite, fast, and great work!
So professional, great pricing, and my team was AMAZING! I had the pleasure of having Vincent and Damiehja. They made sure to use baby safe products, which is necessary for my household, were very kind, quick, and punctual!
Great job! Quick and very professional. I will have them return and perform some of their services. Thank you Michael McDonald
Hunter did a great job. Friendly and helpful. My carpet and furniture look good as new!
Hunter was amazing
Nasir, who cleaned our carpets was very kind and did an awesome job! Our carpet is 31 years old. It looked brand new after he was done cleaning it! I couldn’t be happier with the results and would happily recommend Stanley Steamer to anyone who wants to make their carpet look new again!! It is awesome!!
I have 2 dogs and everything that goes along with dogs in the house - my large sectional sofa, 2 side chairs and room size area rug all now look and smell amazing. Technician did an excellent job. I
Great job! The house and carpets look great!
Brian did a great job. He was very open and clear about the expectations upfront. Very friendly the whole time he was here. And our furniture and rugs look much nicer.
Nasir did a great job!
Service was provided by pleasant, trained professionals who set to work immediately to do the job at hand with confidence and dispatch. In addition to steam cleaning the carpet they also cleaned a wrap-around porch and removed some tough, persistent carpet stains. Quincy is an excellent team leader and coach to his…
D’ Arian is a very professional young man. He did a beautiful job with our area rugs! I was amazed how quickly he completed them. He is an asset to your company!
Krishna was very timely courteous and polite. Did a great job got only stains out. Would definitely recommend him
Excellent results and Terry was very professional.
Trayvion did a fantastic job - was very thorough, explained everything well, and a pleasure to work with.
Campbell was professional and polite, he listened to my needs.
Quincy was extremely thorough and did a wonderful job. Exceptional service.
Excellent service, very friendly and focused on quality. Anthony was professional and did an excellent job for us.
We had such a warm needful team here today. Things were worse than usual due to a sick pet who recently passed. I told them about it and they were so understanding. They did such a lovely job which required a lot of extra work on their part as I had put so much carpet cleaner on all of the spots. I am still grieving…
Andrew did a nice job!
super experience! Anthony and his team member were fantastic. Timely, experienced..made tile and rugs "good as new"...only wished I'd asked them to do another rug! I will definitely use again
Jerrod did an excellent job cleaning my foyer, stairs and hallway carpets. He was very professional and friendly. I asked him to use extra spot remover on the stairs to get the coffee stains out and he did a great job. He deserves a nice Christmas bonus,!
Service with Stanley Steemer was great. They came within the appointment window and got started right away. Pierre was awesome, he went above and beyond and really cared about the quality of the work. Highly recommend and will use again!
This was first time using Stanley Steemer. I am highly satisfied with my carpets! The technician took his time and did a great job! I will definitely be using them again!
Incredible service by Terry and I missed Dickey this time around! Terry is truly professional. 10 out of 10. Always recommend and just renewed our contract for another year!
Totally professional: on time, efficient, polite. I have use them 3 times a year for 25 years! always perfect!
Ryan did an outstanding job cleaning and deodorizing our carpet.
Ryan was quick, efficient and professional. This was our first experience, but we will happily call on them again.
Great service. Anthony is gracious, professional and patient.
Very good. Technician was knowledgeable and efficient.
Anthony did a very thorough job and the results are fantastic! Everything looks so good. I am very pleased!
Great work ethic and customer service. Represents the company well. Would strongly recommend.
Terri is awesome! He has been coming to our home for years now. He does a great job!
Excellent customer service. Really good guys. Attention to detail.
Outstanding work and I'll use them again thank you and God bless
They did a terrific job. My area rug looks and smells brand new. They moved the big heavy family room furniture, and they were done in no time at all! Thanks so much.
Anthony is an excellent technician! Very meticulous.
Quincy was an excellent representative of your company. Very polite and professional.
Ryan was great, on time, professional and nice. I would like him in the future when I need Stanley Steemer . Very nice , respectful young man.
Shawndale was assisting Ryan. Both were very professional, polite, respectful, responsive to questions & requests, and stayed focused on the job until finished. Excellent work! I couldn’t be more pleased and would very much like to have this particular pair of gentlemen back next time I have a carpet cleaning on my contract. Thank you!
Great job again by Quincy!
Jayvon and Roshaun were excellent. My couch got the most thorough clean! They were friendly and professional
I opted for offsite area rug cleaning with Stanley Steemer. After the first cleaning, they returned the rug without inspection and had stains everywhere on the rug and water marks indicating that the rug was left in muddy water for too long. The white areas on rug had turned to yellow/brown and so did other light…
Stanley Steemet did an excellent job cleaning my carpet.
The carpet cleaner arrived on time, was professional and did a thorough job of cleaning my carpets. The cleaner noted how much he enjoyed his job and it was evident in his performance of his duties. OUTSTANDING SERY
Quincy was wonderful, very knowledgeable! Thank you Quincy. You did a great job.
They do great work keeping our carpets and couches clean after our maniacal dog 🐕…
Jamie was absolutely amazing, friendly and knowledgeable. Awesome job done! He will be the only one cleaning our floors from now on!
Always professional and kind and most of all they do great work! I value them reaching out when they about to arrive too. We use their services each year. Bryant was fun and kind thank you :)
Javion was on time and very professional. We had 3 different services performed and were very satisfied with the results of all 3. We will definitely use there services again!
Daniel was so professional! He did a great job on our carpets that are over 20+ years. Very pleasant too! THANK YOU DANIEL and STANLEY STEEMER!
Ryan performed a miracle on our carpets today! I will ONLY use Stanley Steemer from this point on!
Trazonda was great! The carpets look wonderful. He was professional and did a really nice job. I would recommend.
He was get a very knowledgeable! I would definitely use the service again
Great service! He was on time and worked quickly. 3 rooms, hallway, stairs and area rug in 1 hour
Ryan was on time, professional, and did a great job. He kept me informed, and made sure I was satisfied with the cleaning midway. I highly recommend Ryan and Stanley Steemer, and will call them next time.
Terry and Dickey work in and out quickly but did an excellent job. What definitely use them again.
Keyshawn arrived on the very early side of the appt window, confirmed my order, checked the areas and got 'er done in what seemed like no time at all. Very nice and professional. Did a great job. We've always had great experiences using Stanley Steemer.
Ryan was extremely professional and efficient! He was able to clean my sectional and 2 area rugs within an hour. Communication was great as well! I highly recommend.
Very professional team. Engaging and thorough.
Stanley Steemer came and gave great quality work! They were on time, punctual and professional! Anthony was very articulate and professional when he arrived! Quality work, and great finish!
Awesome guys! Did a great job
Jamie did a great job!Very courteous and friendly. Worked efficiently and quickly..
Good customer service
Anthony is a hard worker and did a great job. He explained everything he was going to do and did exactly that.
Chris was nice and professional. Did a nice job
The Service Workers did a Great job .
Carpet is much cleaner and looks great.
Quency was prompt, on time, and a pleasure to work with. He easily answered our questions and was cooperative with going over specific areas that we requested. We highly recommend Stanley Steamer and Quencey to service your home.
on time, professional and polite
Great work, no complaints 👌 👏
Easy, got out here quick, cleaned the carpets well and Quincy was a gentleman.
I have used this small business for years and I've always been very happy with the service they provide. Saiveon was polite and personable and actually arrived early today! He did a thorough and excellent job on my area rugs.
Very professional. On time Excellent service.
Raul was very professional and did a great job cleaning our carpets.
Excellent, professional and speedy service
Anthony did an excellent job cleaning the carpet and rugs.
Polite, pleasant and competent workers! Did a careful job.
Excellent service. Timely completion. Very thorough and always asked if it was to our liking!! Definitely recommend 100%!
Awesome
Did a very good job!
Tavon and Tony were professional and offered additional services that were necessary. Thanks
Very courteous and professional. James was extremely efficient and cared about his service and my satisfaction.
The technician arrived on time and did a great job of cleaning our area rugs. I would not hesitate to use this service again!
Absolutely great job by 2 very nice respectful and professional gentlemen. Price could not be beat and quality was better than expected!!
First time using Stanley Steemer. Had a couple of cleaning jobs from an out of state move that left our furniture gray and dingy from an extended time in storage - beige sectional; fabric dining chairs; oriental rug. Cleaning was done quickly and efficiently and thoroughly. The crew was on time and professional -…
Professional, courteous and kind
So impressed! Dwayne was exceptional: knowledgeable, enthusiastic, professional, well-spoken, personable. Arrived on time, clearly discussed the work to be done, and answered our questions before starting. We had scheduled only for the cleaning of the upholstery on our family room sofa and chair as a way to try…
Technician was very professional, friendly and did a great job!
This was the best experience and company I will always use !!!
My first technician missed a few major dark spots. I called and spoke with customer service about it and they sent someone out 2 days later (original service was on a Saturday and they fixed it Monday). The second technician did a great job on my rooms. I was highly satisfied with this explorer after my first…
They did a great job, got the stains off my old rugs and brought them back the following week.
Shane I. was the tech. He did a thorough job. He’s not only polite, but friendly, and informative. Carpets and area rug look great and ready for the Holidays! Thank you Shane I.! Valleri
Very Professional and hospitable ! Great experience !
I will definitely be calling back for my kitchen and I want Tony and Shane
Excellent
The technician was very thorough in explaining the process and helping me rearrange the room to give him space to clean. He left zero mess. The work was done quickly and now my carpets look great!!! 10/10 would recommend. I take one star off because there was no military discount 🙁
I had to share my great experience today with the crew from Stanley Steamer. Daniel and Keeshawn (just his second day!!) were right on time, very professional and also helped me look at a couple more items that I had considered cleaning but wasn’t quite sure. I will request this team specifically for any jobs going forward
He did an amazing job he did what I needed him to do to the floors
Dwayne was very professional. I was very pleased when he was finished. The carpet looked so good. Thank you.
Very friendly gentlemen that came to pick up our rug for off-site cleaning. Informative as to helping us make a decision for what was best for our needs. Highly recommend.
Jamie was friendly, efficient and very professional.
Superb outcome. Reasonable cost. Anthony is great. Scheduled remaining rooms.
Quincy was amazing!!! Had no idea it would be so quick and easy. Will do routinely now!
Austin was professional and explained everything. Will use again.
Excellent work done efficiently and professionally. On time, good price. What more could you want!?
Austin was very nice and thorough. He explained the offsite cleaning which I liked and agreed to do. Very pleased so far. The ducts cleaning guys were on point, very nice & professional. Well done job thank you
Great communication and thorough service. Thank you, TJ!
Anthony provided excellent service today. The end result made me fall in love with my home all over again. Thanks Anthony,
Service tech was very friendly and helpful. Great job!
Jared was professional and friendly. he was responsive to my needs and was in and out in a timely manner and did an excellent job.
We had our hardwood floors, some sofas/chairs, and our area rugs throughout the house cleaned by Stanley Steemer, and they did a fantastic job. The service technicians were kind and courteous and checked with me on moving anything to make sure I was okay with it. They worked around me the whole time, and I was able…
Fantastic great progressional service
Very polite young men. Clean carpet and floors.
He did a great job and made sure I was satisfied before he left!
Impressed with service and Anthony. Will refer friends
Terry and Avery did a outstanding job! This our second time using this Stanley Team.On both occasions they were thorough and professional. The work was great and they provided us with useful information about other services that we did not know that Stanley Steamer provides. In short they are a five star team and I can recommend them without reservation.
Daniel was absolutely fantastic! The carpets smell clean and look clean. He was on time, quick, and extremely polite! Will highly recommend Daniel to clean your home! Thanks for excellent service!
Great job by Stanley Steamer. I will definitely use their services again
The upholstery cleaning and the carpet steam cleaning was amazing. However, the area rug cleaning that i paid $400 for was less than stellar results! After a couple of weeks without our area and expecting amazing results (as touted by thr salesman) it was returned to us with the same stain that was on there…
George from Stanley Steamer did my carpets. Hs did a great job of getting alot of the stains out. He was on time and Stanley Steamer did same day cleaning.
Austin was prompt, friendly, efficient and thorough. He explained the services, what to expect post-appointment and navigated our home carefully. He politely asked if I needed additional services but didn’t push an upsell and completed my order as I requested online. My first steam cleaning service and likely not my last!
Called to have out spare bedroom and master closet cleaned , spare bed room looks good , master closet was never cleaned ??? Why was i charged for it ?
The beat hands down...!!!!! Highly reccommend
The technicians were extremely friendly and took the time to explain exactly what they would be doing to treat my upholstery and carpet. I'm looking forward to using them again.
Response was fast. They performed the service quickly placing back my chairs in the dining room and carpet protectors under the chairs. The rugs appeared to be very clean.
Excellent service technician. Prompt and efficient. Seemed invested in the outcome. Very pleased.
They were friendly and courteous. They had to come back a couple times to redo the project, but we're very helpful. I would use them again for future projects.
The two young men who cleaned our carpets, area rugs and hardwood floors today did an EXCELLENT JOB. And beyond that, they were professional, personable and courteous.
On time, professional and did great work
AMAZING!!!! we have a very large breed incontinent dog that destroyed our area rug. We honestly were just going to replace it but tried Stanley to save some $’s and WOW unbelievable job!!! The rug looks and smells brand new. I’m astonished and couldn’t be happier. I will never use anyone but tried and proven Stanley…
Very happy with our service! Quincy is so professional. He helped us talk through exactly what level of service we needed. We will definitely request him in the future!
Stanley Steemer has never failed to do an excellent job. Over the years, if I ever tried another company, I was always disappointed. With SS I always know I’ll get the best service.
Daniel thank you Sir. This was a superb job provided by true professional. We are very pleased. Going forward we'll definitely be requesting Daniel for all future services provided by Stanley Steemer. My confidence in Stanley Steemer service was renewed today.
Austin was great! Very professional! Took great pride in his job! Definitely an asset to your company!
The carpet certainly looks better but the technician was unable to remove the two dirtiest areas. They look better and will be less noticeable when we replace the furniture.
Great polite service with terrific attention to detail. Great job, thank you!!
My carpets and upholstery look new again. Thank you for the excellent service.
I get my rug professionally cleaned right before the Christmas holiday, every year. They do an amazing job! Always professional, quick and thorough! Can’t beat the price. Love them!
The experience was AWESOME! They gave me important info and informed me about upcoming DEALS for my future cleanings. Fast and OUTSTANDING service!!!!
We've used Stanley Steemer in the past and have always had great experiences. I never thought they could get better until we met Marshall. Best service we've ever had and he was amazing with our kids. If you're in the Raleigh area request Mr. Ricks, you won't be disappointed!
My technician Marshal showed up on time and was very polite, courteous and professional. He made sure of what fibers he was cleaning and got the job done. He was well mannered with great conversation. 10 stars !!
Very professional and efficient friendly service. It looks great!
Anthony did a wonderful job helping to clean our carpet, area rug and sectional! His attention to detail and professionalism is impressive and he was so kind and respectful even with a house full of squeezing toddlers. I highly recommend Stanley Steemer and will definitely be using them again in the future.
Clean hardwood floors and kitchen tile
Ativan and Avery were amazing technicians. They were very professional and took such care in cleaning my carpets. They also, cleaned my two throw rugs and deodorized one of them. Everything looks so sparkling clean and smells fantastic. These two guys are keepers. They give Stanley Steemer a good name. They are such…
Professional, timely service. The guys were very courteous and friendly.
Daniel was so respectful and nice and he did a great job. Carpets and sectional look and smell great. Was a quick and easy process. Thanks so much!!
Very professional and pleasant. Pleased with the outcome.
Milton showed up early, and got the job done way faster than I expected. He was kind and professional, and everything we needed to be cleaned looks even better than anticipated!
Great service. Dillion was on time very professional, wore mask and very personable. Carpets look great very please with the service provided.
Very pleasant and professional
DILLON WAS GREAT. VERY THOROUGH AND MADE SURE THE JOB WAS DONE TO SATISFACTION.
Dwayne was professional and courteous. Cleaning was outstanding. Very pleased.
The technicians were wonderful and informative.
Quincy and Tony were great. They advised of their ETA ahead of time, reviewed the scope of work when they arrived, and completed the cleaning in a timely manner while ensuring a quality clean.
Outstanding service...they were prompt and efficient and their charges were very reasonable. We will define use them again and recommend them highly.
Prompt, courteous and very professional. Even cleaned a mattress that had been in storage for 3 years. Everything looks and smells great!
The gentlemen who came to our house were very nice. They set to work right away and were done very quickly. They were careful not to let our cats out the open front door until we could corral them into the bedroom. Very good job guys! Thank you!
Their work was substandard. I opted for them to clean some area rugs which had stains. A simple once over and done was all I got, no effort was extended to deal with the stains. I had been a client for 5 years and would have expected more, but that was nothing when I called to have them come out to perform…
Professional, efficient, on time and reasonably priced. Service team showed up wearing all the right PPE/masks et al. Excellent work. Exceeded my expectations. Impressive work ethic, communications and collaboration with each other, the home office, management and my family.
Sam and JJ worked on my living room rug and they were very professional and polite. They came and got straight to work and I couldn’t have been more happy with the outcome.
On time answer all questions can't wait to see final project once it's dry
The men did an outstanding job on my rug. They were professional, courteous and job attentive. I am very satisfied Thanks
As always Stanley Steamers did an amazing job! They are professional, on-time and thorough!!
Fantastic team that did a better job than I ever thought possible!! This will be a quarterly service from now on!! Thank you 😊
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
