Carpet cleaning service · Raleigh, NC · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★4,953 Google reviews · 2 photos
93%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$221typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers frequently highlight punctual arrivals, professional conduct, and thorough cleaning of carpets, tile, and hardwood floors. Many customers appreciate the clear communication regarding the process and the addition of services like deodorization or rug cleaning. However, some low-rated experiences cite issues with excessive moisture left on floors, persistent odors, and poor stain removal. A recurring complaint involves scheduling difficulties, such as wide appointment windows and limited phone booking options.
Google rating: 4.9 out of 5 from 4,953 reviews (93% five-star).
Reviews on this page: 4,953 Google reviews (3,873 with written comments, 137 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 25, 2026.
Service: Upholstery Cleaner serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Stanley SteemerUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
4,953 Google reviews we collected
4.9of 5
5 stars4,61793%
4 stars1703%
3 stars371%
2 stars351%
1 star942%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,39799%
Complaints521%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price22829%
Reasonable52366%
Overpriced152%
Not sure314%
$221-8% vs typical upholstery cleaning
Middle half of what 694 customers paid ($146–$365) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,47733%
Quality & results1,36531%
Speed & response75117%
Would recommend3678%
Communication3418%
Price & value1042%
Honesty & trust441%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Trey was prompt and extremely professional and polite.”
“Additionally, the technician’s manager was unprofessional and rude when addressing concerns.”
“Wonderful job by Quincy cleaning the kitchen and dining room hardwood floors - thorough, efficient - arrived on time and cleaned up everything when he finished.”
“Their scheduling process for Air Duct cleaning is terrible.”
“He tested to verify how to clean and promptly gave me a free quote for the job.”
“they broke our dryer vent and the manager never called us back.”
“I would highly recommend Stanley Steemer and Javaren for your next cleaning!”
“I would not recommend them based on this experience.”
“They worked fast, explained everything, and checked in with me through the cleaning process.”
“I IMMEDIATELY SENT THEM A TEXT, WHICH THEY IGNORED AGAIN!”
“We received a reasonable quote and were able to schedule an appointment promptly.”
“Customer- Highly disappointed, Service Technicians arrived and customer given a price greater than the agreeded apon online quote.”
“I have always trusted Stanley Steamer with my carpets and that’s never changed.”
“I hired Stanley Steemer to clean my vents, and the team they sent lied to our face about completing the job.”
People customers mention
Steamer101 reviews
Anthony39 reviews
Shane31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Brenda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 hours ago★★★★★
Trey was prompt and extremely professional and polite. He did a phenomenal job. When I schedule my next service I DEFINITELY want Trey to do my other rooms.
Paid $100–150Reasonable priceCarpet cleaning
John3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Mary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Wonderful job by Quincy cleaning the kitchen and dining room hardwood floors - thorough, efficient - arrived on time and cleaned up everything when he finished... could not be happier with Stanley Steamer and their technicians.
Paid $200–250Great priceService not listed
Naomi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service and was able to remove stubborn stains on white carpet. I did find that booking the appointment didn’t work on a phone so just needed to call.
Paid $150–200Great priceCarpet steam cleaning
Todd8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mr. Damon was prompt and very professional. He started by explaining every detail and process that he was going to do. When he finished he walked through with me to see if I was satisfied. The Bridge would like to thank you for your service.
Paid $250–300Great priceCarpet steam cleaning
Macy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Ian and Justin did a fantastic job cleaning the tile floors in various locations throughout my house! Their services far exceeded my expectations and I will definitely be requesting them again!
Trey was prompt and extremely professional and polite. He did a phenomenal job. When I schedule my next service I DEFINITELY want Trey to do my other rooms.
Price assessment: Reasonable price
Price: $100–150
Services: Carpet cleaning
Response from the owner · 8 hours ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
John C.3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Tom Flaherty1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Wonderful job by Quincy cleaning the kitchen and dining room hardwood floors - thorough, efficient - arrived on time and cleaned up everything when he finished... could not be happier with Stanley Steamer and their technicians.
Price assessment: Great price
Price: $200–250
Services: Service not listed
Response from the owner · 2 days ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Louis AmblardLocal Guide · 34 reviewsiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
Neil Byrd5 reviewsiTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Zephanian was very knowledgeable and helpful on how to clean our tile floors. He tested to verify how to clean and promptly gave me a free quote for the job. I hope we can schedule Zephanian to come back to clean our floors.
Services: Service not listed
Response from the owner · 2 days ago
We are extremely grateful for your review. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team. Thank you again for your business. If we can help in any other way please call us at 1-800-STEEMER.
Adrian Allen1 reviewiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Damon did a great job my floors look better than ever since they were shampooed
Response from the owner · 3 days ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Amy Cash5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Brendan and Zanyah were lovely and brought great energy this morning! They worked fast, explained everything, and checked in with me through the cleaning process. The carpet looks great and smells so clean and fresh!
Response from the owner · 4 days ago
We can’t thank you enough for your kind review of Stanley Steemer. If we can help in any other way please call us at 1-800-STEEMER.
Valerie BrinkleyLocal Guide · 19 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Carpet cleaning service once again was great. Brendan did an excellent job!
Services: Carpet cleaning
Response from the owner · a year ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
