How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for area rug cleaning
Clear ✕All 292 Google reviews tagged “Area rug cleaning” · showing 60
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Great team great service Antonia was very accommodating
Our Stanley steamer consultant was friendly, polite, very professional, and I would recommend him for any cleaning needs.
Great Worker, Fast worker, very polite, let you know of what He is doing, the how and the why
Justin was very professional and personable. He did a great job on our carpet and rug. I would refer Justin and Stanley Steamer for all your cleaning needs.
Very professional and was very knowledgeable. Great service!
Antonio was very professional and courteous
They did a great job cleaning our sectional sofa and area rug.
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
Prices have increased substantially. That's a problem.
Requested a service first thing this morning due to having guests over for an event Thursday. The Stanley Steemer team scheduled the appointment as early as that afternoon. Javaren and David as scheduled, listened and confirmed our needs, worked exceptionally hard and the carpet, rugs and furniture look and smell…
Devonte was thorough and professional. He did a fantastic job steam cleaning our carpet.
I appreciate the service I received from Shane and Angelina. They were knowledgeable and efficient.
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Antonio & Romeo did an awesome job with my 3 area rugs, and 3 outdoor furniture pieces. They were kind, attentive, and did the job quickly.
Damon was friendly and courteous. He did an excellent job on our rugs. We have used them before in another state, abd will use them again.
Two of the nicest guys and did a great job! You are lucky to have them represent your company!
Excellent and uneventful as usual!
Outstanding and professional service
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Great job 👏. Thank you Terrell.
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Easy to book an appointment for the next day! Service was quick, professional and safety focused. I will 100% use you again!
The entire experience was wonderful!!! The carpet cleaning was very detailed and professional.
Today we had our carpet and rug cleaned and was very happy how everything turned out. De'Airen provided excellent customer service and explained everything before performing the services. I highly recommend Stanley Steamer and will definitely be using them again.
This is the second time I have used Stanley Steamer and both times have been very happy with the results. The techs are always extremely nice and professional I will continue to use them in the future.
They contacted us in advance to ask if it was OK to arrive earlier than scheduled. They arrived, explained everything to us, and everything was cleaned within an hour. Nice guys, good job, fair price.
I call February 20th about my dog got spayed by a skunk and ran into the house. The smell was unbelievable and Stanley Steemer was at my house by 2:00 pm the same day. Vincent was on the job and after he had clean my carpet, my kitchen floor and odorized my house the skunk smell was gone. He knew what to do and…
First time using Stanley Steemer and Jamal was better than the best. Incredible job, super personable, knowledgeable….i couldn’t ask for more. If I had his number I’d stay in touch! Cleaned two couches, four chairs and took a 10 by 14 oriental rug for deep cleaning!
Bryan and Shane were very friendly and professional and did a great job. They arrived on time and were thorough and efficient.
Keshawn was very professional and respectful. He did a great job.
The tech was fine and he did a good job. However, the customer service could improve. I was given a large window of time for service 12-6pm. No further communication from Stanley Steemer. I called twice. The first time I was told she didn't know where the tech was. The second time was at 5:35, and she offered to…
Brian and Charles were great! To be honest, I'm a senior on a fixed income and I purchased a used couch and small cloth recliner at Habitat for Humanity Restore Store in Apex (which is scrupulously clean and they do there own bed bug and vermin inspection, and also have great prices!), but my older sister said that…
Brian was polite and did a great job! I'm excited to have clean carpets again.
The technicians were friendly, polite, and treated our house with care!!
Great experience all around and all the people I spoke with and met were very professional, polite, and quick to respond. Great job and I would definitely recommend them to others.
Quick and easy. He was on time and did a great job
He did a GREAT JOB just wishing I had added deodorizer! Rental property!
Djuon did an amazing job! He was so pressing and polite and exceeded my expectations. Ten stars!
George did an excellent job cleaning my carpets and tile floor. He was timely, professional and knowledgeable about the work and time that would be required to do the job.
Jihad did such an amazing job! He was prompt, professional, and thorough he even went back over the tougher spots I pointed out. The results were fantastic. 10/10, highly recommend. Thank you!
Made all the rugs look new, inspite of being older
Hunter and Shane were just great! I’ll request them next time! They not only were very professional, but friendly and helpful. They did an excellent job of cleaning my carpets, large indoor/outdoor carpet rugs, kitchen tile. It couldn’t have been done any better. It didn’t take forever and yet so through. I can…
Polite, fast, and great work!
So professional, great pricing, and my team was AMAZING! I had the pleasure of having Vincent and Damiehja. They made sure to use baby safe products, which is necessary for my household, were very kind, quick, and punctual!
Great job! Quick and very professional. I will have them return and perform some of their services. Thank you Michael McDonald
Hunter did a great job. Friendly and helpful. My carpet and furniture look good as new!
Hunter was amazing
Nasir, who cleaned our carpets was very kind and did an awesome job! Our carpet is 31 years old. It looked brand new after he was done cleaning it! I couldn’t be happier with the results and would happily recommend Stanley Steamer to anyone who wants to make their carpet look new again!! It is awesome!!
I have 2 dogs and everything that goes along with dogs in the house - my large sectional sofa, 2 side chairs and room size area rug all now look and smell amazing. Technician did an excellent job. I
Great job! The house and carpets look great!
Brian did a great job. He was very open and clear about the expectations upfront. Very friendly the whole time he was here. And our furniture and rugs look much nicer.
Nasir did a great job!
Service was provided by pleasant, trained professionals who set to work immediately to do the job at hand with confidence and dispatch. In addition to steam cleaning the carpet they also cleaned a wrap-around porch and removed some tough, persistent carpet stains. Quincy is an excellent team leader and coach to his…
D’ Arian is a very professional young man. He did a beautiful job with our area rugs! I was amazed how quickly he completed them. He is an asset to your company!
Krishna was very timely courteous and polite. Did a great job got only stains out. Would definitely recommend him
Excellent results and Terry was very professional.
Trayvion did a fantastic job - was very thorough, explained everything well, and a pleasure to work with.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
