How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for carpet steam cleaning
Clear ✕All 1,207 Google reviews tagged “Carpet steam cleaning” · showing 180
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Good - timely service. Tech (Djuon) was great to work with.
Justin was very mannerable and friendly. He was throrough in cleaning my carpet. DEFINITELY 5 STARS!
Excellent service and was able to remove stubborn stains on white carpet. I did find that booking the appointment didn’t work on a phone so just needed to call.
Mr. Damon was prompt and very professional. He started by explaining every detail and process that he was going to do. When he finished he walked through with me to see if I was satisfied. The Bridge would like to thank you for your service.
The guys were awesome! They were polite, hardworking, thorough and explained the process clearly. They were a pleasure to work with!
Amael is a very pleasant young man, also courteous and respectful of property. He was diligent in his work and when completed he left the premises as it was when he arrived.
Fredrick was outstanding. He went beyond what he had to do to help me get all the floors in my house cleaned. The floors never looked better. I will be scheduling with Stanley Steemer and Fredick in the future.
Justin was great, my carpets look brand new! I definitely recommend using Justin at Stanley Steemer
Great service!
Great work !!! He came he saw he conquered!! No complaints!!
We had our carpets and an area rugs cleaned this morning. The two who came out were so professional. They arrived on time and worked quickly. Wow - everything looks amazing! I am so happy with the results. I will certainly be calling them to come on a more regular basis. Very happy with the job they did!
Corey was courteous, professional and extremely competent. Would definitely request him again next time we use Stanley Steemer. Highly recommend.
The tech Justin was friendly, courteous and knowledgeable about his trade. Experience was stress free and quicker than expected. Super job doing all the rooms requested!
Great experience with Stanley Steemer! Brendan did a great job cleaning everything and was very friendly, professional, and respectful throughout the entire service. He took his time to make sure everything looked good, and I really appreciated his positive attitude. I’m very happy with the service and would definitely recommend him!
Cory was very friendly and professional! Would love for him to come back when needed!
Frederick was courteous and on time. Carpets were nice and clean. Service was fast. He was so thorough in explaining the cleaning processes.
Shane did an excellent job!
I was very impressed with the service that I received from the representatives from Stanley steemer, they were very informative they were very friendly and they explained everything that they were doing. I would definitely recommend them to my friends and family and I would definitely use them again I felt very…
Antonio was awesome. My carpets look brand new. This is the only company I use to clean my carpets!
Very professional and knowledgeable. Communication about the job upon arrival and at close out. Carpet and leather cleaning jobs were exceptional. I would hire him and Stanley Steamer again.
This technician was super friendly, knowledgeable about the work to be preformed. He was diligent about doing a fantastic job
They were able to arrive before the service window opened. Damon was personable, went over everything, looked at each room and took before pics. He was thorough, respectful of my house and cleaned up any pooling water after he was finished. Carpets look great.
Showed up on time. Did a nice job and he didn't immediately try to up sell me on other services.
Quickly assigned a team well done and rest care of furnitUre
He was very good and professional. Would love to have him again!!
Excellent service and quality work!
Frederick was very professional and treated our home with so much respect. I will definitely be using Stanley Steemer again in the future! Kudos to Frederick he did an awesome job!!!!!!
Corey was friendly, efficient, and thorough. Excellent service
Kamron did an amazing job! He was so polite and professional! He was an absolute pleasure to work with! Brenda Jones
Antonio did a great job in both communicating what he was going to do as well as do a great job getting it done. Would highly recommend him to others personally.
Cory was very thorough in cleaning the areas specified. Also very polite.
Excellent service and highly detailed cleaning; Justin was so helpful and really knowledgeable about my carpet needs
Neill the Technician was wonderful and paid attention to detail, very personable and explained the process. I had 3 rooms done and my kitchen and I'm so pleased with the outcome!
Justin was amazing! We are repeat customers and will 100% continue to be in the future. Justin went above and beyond and the carpets look incredible almost like I just moved in!
Devonte was.on time and very professional and courteous.The job was done quickly.. Thank you Devonte for the work you did today.
Thank You Frederick for your professionalism & close attention to detail. You did a Fantastic Job very neat & clean. We appreciate your hard work. Keep it up !!!!!!
He was a professional and friendly young man. He did an excellent job of cleaning my carpets. Also, he helped me move and placed the furniture back. Great job!
Corey was extremely kind, intentional and quick. He showed me my problem areas and even performed a bit of the cleaning on the areas to show that he did his very best on those stubborn areas. I appreciate his work ethic and friendly spirit!
Angelica was great in her work. Communicated well what she'd do in each room. Also made recommendations that were reasonable and needed. Her customer service was great. Very personable and professional.
The carpet technician was very friendly and floors look great. I recommend him to anyone.
Javion was professional, yet friendly. My carpet looks wonderful! And she did a beautiful job working around my three dogs!
Justin did a great job. I would most definitely request him for all my services.
Very polite, very professional team. Did a great job. Will call again!
Justin your technician was superb in explaining and executing the carpet cleaning
Zephaniah was a pleasure to have cleaning an area rug and carpet. He clearly explained everything he would do, and did the work quickly and professionally. A very pleasant young man!
Neil and Devonte were great! Very friendly, explained what they were going to do, advised that they may not be able to get some stains out, but they really did! Never had the carpets cleaned in nearly 30 years, and I am super satisfied with the results! It's like night and day! I definitely recommend Stanley Steemer, and Neil and Devonte!
Sergio absolutely did the best job ever! He was friendly, personable, and cared about getting my carpets clean and smelling good. When I need it done again, I want Sergio to do it.
Zephaniah was very professional and did a great job. This is my second experience with this location and they did not disappoint.
Frederick Brown always does a great job and has lovely manners. I would highly recommend him.
Brandon arrived on time, very professional, and completed in a fraction of the time I expected. He did an amazing job on my living room, and stairs. I will definitely book him again. Thank you Brandon.
Great work really took time to clean our living room set. I will request him next time.
Our tech Damon did an excellent job on our carpet. He was also very polite, cheerful and a great attitude. I will request Damon in the future.
I can’t praise enough what an incredible job the technician Fred did!!! He deserves a raise for his politeness, attention to detail and hard work!!! I am throughly pleased and will use again, requesting Frederick to do the work!!!
Corey was great!! Very friendly and did a great job!
Djuon was very Professional and exceeded our expectations. He took his time and gave extra care to our most needed area. I would highly recommend and would love to have him clean our home again.
Shane was very professional and helped brighten up the high traffic areas in our living room. I will certainly ask for his services in the future.
Had a GREAT EXPERIENCE with Sergio! Very helpful, Very knowledgeable from start to finish. Really appreciate the amazing job he did on my home!! It was worth every penny! Run to book. FYI you can select your tech as well,
Professional service with great results
Antonio was very cordial, knowledgeable and professional! He did an awesome job on my carpet. Quick, clean and very neat! I’ve used Stanley Steemer for years. Would never use any other carpet cleaning company!
Amael did an excellent job cleaning my carpet! It looks brand new! Amael was friendly, professional, and on time.
Excellent service
The tech did a very thorough job and my carpets look new again.
Antonio was professional and very respectful of my personal property. Thank you very much.
Frederick was a gentlemen…. He was patient, helpful and accommodating. He was careful and precise. My furniture and carpet were perfect. Thank you.
Devote was very professional and friendly. He was respectful to property all around cleaning professional.
Great service!
Trey with Stanley Steemer was very professional, quick, thorough, and efficient. My floor Looks amazing!!!
Another excellent experience! Devonte was fantastic. He did a great job with our contract cleaning and is also a friendly, professional person. Strongly recommended!
Devonte did a fantastic job and was very professional. As a former cleaner from the Greenville area, I would have been honored to have him on my team!
The technician was on time, dressed professionally, very courteous, and respectful of property. He did a fantastic work and completed it in a timely manner. AAA WORK! Thanks
My Dyson stick vacuum is better at removing hair from the carpet. After they were done, I ran my hand across the carpet a few times and amassed a significant wad of hair. I'll be vacuuming as soon as it is dry enough to do so.
Explained everything to be done. Very “user friendly” when letting me know options and follow up suggestions. And my cats really liked him.
Sharif did an excellent job!
Trey was nice, helpful, and did a very good job on our carpet!!!
Great service, great technician
Very much impressed with the work Corey provided. My carpet now looks new with heavy traffic we have at home. Thank you Corey!
Great sales, representatives, professional, and friendly
Service was fast and efficient.
Justin was very professional and personable. He did a great job on our carpet and rug. I would refer Justin and Stanley Steamer for all your cleaning needs.
Trey gets a 100 percent rating from me. Excellent employee and excellent results.
Total pro and super nice
My technician Devonte was AMAZING! Came in, assessed the situation and made my carpets look stunning and most of all much cleaner! I have always trusted Stanley Steamer with my carpets and that’s never changed. Great service always! Thank you!
Did an amazing job. Thorough and efficient. Definitely recommend.
Brendan was professional, timely and thorough.
Amael was fabulous, he got rid of stains that nobody else could get rid of, my carpets look brand new and more importantly smell new. I have an older incontinent dog and you could never tell after the cleaning. I highly recommend using Amael and Stanley Steemer. I will be requesting him again!
Brandon was on time, friendly and knowledgeable. Kept me informed of progress throughout the service. Highly recommend!
Very careful doing the work. Glad it’s done because it’s been on my to-do list for a long time. Thanks.
The team was highly professional and very user friendly. They took great care of our house to prevent scratches or dings. They explained the services in a clear and understandable manner. We would definitely use them again and Stanley Steemer. A great company with a well deserved positive reputation….and a great team!
The team was highly professional and very user friendly. They took great care of our house to prevent scratches or dings. They explained the services in a clear and understandable manner. We would definitely use them again and Stanley Steemer. A great company with a well deserved positive reputation….and a great team!
Brandon is really good, friendly and take care of details.👍👍👍
Trey did a great job cleaning a carpet left dirty by previous tenants- he was friendly, thorough, and explained everything well. We are happy to have the carpets in much better shape!
Very professional. Timely, cleaned carpet Beautifuly
Justin arrived on time and organized to go. He was very professional and explained the entire process. Then he efficiently completed the job and cleaned up. Very pleased with the work and results. Would request Justin in the future.
Devonte was amazing. He will be the reason I use this company going forward. His personality was so warm and his work was thorough. I really enjoyed him coming today.
Zephaniah did a fantastic job. Helped me price it out right and looks like the day I moved in. I’ll see if I can ask for him again.
Brendan did a fantastic job! I was impressed with his attitude and professional appearance. He did a great job explaining what to expect and he did not disappoint. My carpets haven't looked this good since they were first put in. Thank you Brendan.
Alton was on time and awesome. He was very meticulous in his approach and did a great job.
Antonio and Trey were kind, polite, and efficient. Carpet looks great- thank you!
No problems. In and out pretty quickly. It took a couple of times to process my credit card. Seems like they should not have to manually enter my credit card number, expiration date and security code. Overall, a good experience.
Justin and Sergio did a great job! It’s the first time I’ve used Stanley Steamer for carpet cleaning and they exceeded my expectations! They were both professional and courteous. I would highly recommend them for the services they provide 👍👍👍
Justin & Sergio was very prompt in their arrival. They were quick to set up & informative about their technique. Would highly use these two professionals again to come clean my carpets anytime
Keshawn communicated clearly, was very polite and friendly and did an excellent job. Our carpets look brand new and he put much attention to detail in his service. Thank you Keshawn. We’ll definitely recommend Stanley Steamers to family and friends.
The overall experience was excellent.
Steven was extremely polite, respectful and professional. He did an excellent job on my carpets. I couldn’t be more pleased!
Alton was amazing He was so respectful and his mannerism was definitely 10/10. I would definitely recommend Stanley Steemer to my family and friends.
Keith was absolutely the best!
There’s a lot of carpet cleaning companies out there, but Stanley Steamer has been around forever because they are the real deal! I used them for the first time about 10 years ago when zero rez refused to clean my brand new carpets because I refused to pay for some ridiculous upsell, they told me if I wouldn’t pay…
Excellent experience
I was really impressed with how quick the process was! Zephaniah did a wonderful job and was so very professional. He had a fantastic attitude and was very respectful! I would recommend!
Very professional and was very knowledgeable. Great service!
Alton was on time. Very thorough explanation of fall/slip precautions due to wet carpet plus realistic expectations of cleaning aging carpet. He tolerated my barky, but crated, little dog without annoyance. He also discovered an outdoor water turn off that I didn’t even know existed to complete his job. Alton was…
Justin from SS was very professional, courteous, and left our carpets like new. Thanks again, Justin, for the great work!
Alejandro and Fred was very pleasant and professional. Their customer service was awesome! They were able to get me in the day after I scheduled. They were right on time as well. Because of their services today, I definitely will be scheduling more cleaning by them!! Fred and Alejandro - you rock!!!
Justin was very friendly, hard working and went beyond what we hoped for.
Antonio Anderson did an awesome job and we plan to request him in the future! Thank you for the quick turnaround, too.
Respectful, efficient, and got the job done! Thank you
Very professional. Good job. Wish I had know to put fans on it after. Left a couple of very wet spots. I had no fans so was unprepared
Vincent showed up promptly and talked with my wife, and explained in great detail the services he was performing. He was efficient and our carpet looks amazing. I would definitely recommend the Stanley Steemer service. In my opinion, you're getting quality service, at a reasonable price. Thanks Vincent , for your…
They did an amazing job! I will be calling them back to do my entire upstairs.
Justin was incredibly efficient and most courteous. I hope he will get paid WELL for his hard work and expertise.
Outstanding
Antonio was very professional and courteous
Great experience
Shareef was pleasant and professional. He did an amazing job!!
I was not satisfied with the service and the carpet cleaner did not do a good job
I have used Stanley Steemer for 20 years. Neil was my technician today and he was beyond outstanding. He took his time to make sure carpets were cleaned perfectly. Thank you Neil for a great job!!
I can’t say say enough good about my experience with Stanley steemers today. My house looks so much better. They were kind, understanding, did an absolutely amazing job. I’d recommend them to anyone.
He was AMAZING! Service was quick and professional! Thank yoi!
Excellent service
Shane was extremely pleasant and did great work!! Will ask for him specifically next time!
Thanks Mr.Dante you did a fantastic job,carpets look very good ,will be using this service on the regular.
Very pleased
Professional, courteous and thorough.
I had to get them to come back out the first time my carpet looked the same. The second time there was a Huge difference in the cleanings I am completly satisfied and it literally dried the same evening compared to 3 days the first time obviously there was some lack of knowledge with the first cleaners.
Great service
Did a fantastic job! Better than I would've expected!
Great service today by Justin. He explained everything and was a pleasure to meet.
Keshawn was great! On time; let me know when he was on the way; the floors and carpet look great and he is a really nice guy too! Highly recommend!
My carpets look great and smell good! The guys really outdone themselves. My carpet was terrible-you know-kids😆. I was thinking about pulling the carpet up and doing hardwood floors. NOT ANYMORE. My carpet looks brand new and restored!!!
Great job!! Keith did a good thorough job. Thanks
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
Thorough, professional, friendly- I have been a client for years!!
Keith did a great job cleaning and got the place smelling great. Will be using the service and having him clean again!
Very nice, efficient and did a nice job on our carpets
Straightforward, did a great job and very reasonable price.
Alejandro and Justin did an excellent job on my carpet! It looks like new!
Prices have increased substantially. That's a problem.
Keith and Trey arrived on time and completed the job quickly. My carpet looks amazing and smells so much better. I am very pleased with the service that I received. I will definitely keep using this company to clean my carpet.
Very professional and nice guy. Made the process easy and did a great job with the carpet .
Devonte was thorough and professional. He did a fantastic job steam cleaning our carpet.
I appreciate the service I received from Shane and Angelina. They were knowledgeable and efficient.
Wonderful service! They came on time and delivered excellent service and communication!!
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
They were able to provide same day service for a really good price! Justin was right on time, communicated everything he would be doing and was done in about 2 hours (doing all of the carpet in the house). I am really happy with the results! Glad the jiggle was catchy and made me think to call them when we needed our carpets cleaned.
Good and accurate service, I was very pleased
Devonte was very personable, polite, and professional. He did a great job and I look forward to using his services again.
Very nice gentleman and was very kind.
Justin was awesome and good in what he do, you need 10 more like him. Great job Justin, hopefully you would be the one to keep us going the rest of the year.
Javaren from Stanley Steemer did a magnificent job. My floors, bathroom tiles, and carpets never looked so good. I highly recommend. I would use him and his company again!
This is the second time that I have used Stanley Steemer and I’ve not been disappointed. The appointment scheduling was easy and the communication was consistent and timely. I appreciate getting the advance notice of their arrival. Once there, they were quick and efficient.
I would never recommend Stanley Steemer. The worker was unprofessional and disrespectful. The company had to return a second time because the first cleaning job was poorly done. When I shared my concerns, the manager raised his voice and was disrespectful to me. I felt I was treated unfairly and looked down on as a…
Vincent and Brendan did a wonderful job the carpet came out beautiful. I was very pleased with them. They’re very polite young men.
Brian was 4.30 hour after the scheduled appointment. That slot is too wide if the carpet cleaning take less than two hours. Schedule appointment in two hours slots rather than six hours. The communication skill with customer could have been better as business survive because of them not the other way around!
Easy scheduling, texted before arrival, reviewed the work to be done, completed the work in a timely manner, left nothing behind … what I expected. 😁
Justin was GREAT. He is professional, kind and did stellar job
Great team, fast, efficient, and honest. They did the best they could with carpet that is 5 years old & with two very active dogs. I’m overall pleased with the whole experience & professionalism. I would’ve preferred them to wear protective booties on their shoes, but in the end that’s a probably a me issue.
Excellent job
Devonte was very professional and friendly. He did an awesome job with cleaning my floors and recliner. I would refer Devonte to anyone for cleaning services.
Attentive, great customer service, carpet came out awesome
Very professional experience!
I had my living room furniture and two area rugs steam cleaned, and the results were fantastic. Everything looks fresh, bright, and so much cleaner than I expected. The technician was professional, on time, and very thorough. Highly recommended their service.
Very quick and efficient!
Brian did great work and was efficient. Would rehire.
Great job! Very professional!
Super professional and did a super great job. Definitely recommend and definitely request the technician that came to my house. Super great job. Very thorough and very friendly. Very knowledgeable
Javaren from the Raleigh/Garner store was called out to our home to complete a second cleaning after the first 2 guys dod not get everything to our liking. Javaren asy to work with, punctual, thorough, and professional. He was very helpful in explaining more effective ways to clean up spills without causing more damage to carpet.
They were both very professional and explained everything in detail as to what they were going to do. They got right to work and took care of business. Awesome job 👏
The attention to detail from my rep Devonte completely unmatched as to my experience with competitors. I’ll be requesting Devonte every carpet cleaning going forward. Highly recommend
Devonte was very friendly, and professional! He did a great job, I’m very pleased with his work!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
