How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 897 Google reviews tagged “General carpet cleaning” · showing 60
Dwayne did a fantastic job and is a professional.
Javaren was extremely knowledgeable and reviewed every step of the process. Also addressed and communicated what further care should look like to maintain pristine carpet. I would highly recommend Javaren and Stanley! Thank you for taking care of us!
Frederick did an excellent job. I am pleased about the result. Happy to give 5 stars.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Neill the Technician was wonderful and paid attention to detail, very personable and explained the process. I had 3 rooms done and my kitchen and I'm so pleased with the outcome!
Our family has depended on this company's Garner location for the last 25 years, and they have never ever disappointed. Javeryn and Zeph were knowledgeable, professional and all around great guys. They represent the company very well. As we bring our house to market after 25 years, my wife and I wish to thank you for always being the best.
Corey was extremely kind, intentional and quick. He showed me my problem areas and even performed a bit of the cleaning on the areas to show that he did his very best on those stubborn areas. I appreciate his work ethic and friendly spirit!
Arrived on time...very respectful and excellent professionalism...very impressed with his knowledge of the job at hand...will definitely recommend favablaly to friends and family..
Very professional, they both did an outstanding job!! Recommend Stanley Steemer to any one looking for a top rated carpet cleaning service
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Devote was very professional and friendly. He was respectful to property all around cleaning professional.
Justin did an amazing job and was very professional. Will definitely use Stanley Steemer again.
The technician was on time, dressed professionally, very courteous, and respectful of property. He did a fantastic work and completed it in a timely manner. AAA WORK! Thanks
Alton was amazing He was so respectful and his mannerism was definitely 10/10. I would definitely recommend Stanley Steemer to my family and friends.
Keith was absolutely the best!
I was really impressed with how quick the process was! Zephaniah did a wonderful job and was so very professional. He had a fantastic attitude and was very respectful! I would recommend!
Vincent showed up promptly and talked with my wife, and explained in great detail the services he was performing. He was efficient and our carpet looks amazing. I would definitely recommend the Stanley Steemer service. In my opinion, you're getting quality service, at a reasonable price. Thanks Vincent , for your…
Ian did a great job.. definitely would use them again and probably will.
He did an excellent job! Love the results!
Professional and knowledgeable
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
Prices have increased substantially. That's a problem.
Requested a service first thing this morning due to having guests over for an event Thursday. The Stanley Steemer team scheduled the appointment as early as that afternoon. Javaren and David as scheduled, listened and confirmed our needs, worked exceptionally hard and the carpet, rugs and furniture look and smell…
Devonte was thorough and professional. He did a fantastic job steam cleaning our carpet.
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Very nice gentleman and was very kind.
Neil did an excellent job cleaning the carpet in 4 rooms and 1 hallway. We had most all the furniture removed already, but what remained he moved or cleaned far under the beds. We especially appreciated that he placed bumpers on our cabinet and trim and front door to prevent scratches. We tipped Neil an additional 15% in cash for a job very well done.
Shane and Angelina were amazing to work with. They were very friendly and professional. They both did great explaining the process and any concerns about some cleaning areas. I will request them again! Thank you 😊
Excellent and uneventful as usual!
Outstanding and professional service
Service was very very good and professional. The representative Brian that came to our house, really respected the fact they we had a severe special needs child in the home and he was so quiet and fast but got the job done. My carpet looks so amazing. When we use your service again we hope that this representative…
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Very through Very nice and polite. My carpet looks amazing
Great job 👏. Thank you Terrell.
A great job! Our carpet looks beautiful. Service tech was very professional and did a great job!
Keshawn was great. Very knowledgeable and professional. Helped me get my rugs back in good condition and was excellent in getting deep, tough stains out. Arrived on time as scheduled and finished the job in a timely manner. Very pleased and will use Stanley Steemer again. Highly recommend!
Incredible service! Super friendly! I had horrid smells in my rug from an old dog stains and they are completely gone.
I’ve been using Stanley Steamer for 17 years, and it’s great to see the company getting back to hiring truly excellent technicians. Antonio was extremely polite, professional, and took the time to really listen to my concerns. He exceeded my expectations. This was one of the best service experiences I’ve had in a long time
Fantastic work. I have dust mite allergies and the cleaning helped so much. Damon was a wonderful technician. Great work!
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Great job
The entire experience was wonderful!!! The carpet cleaning was very detailed and professional.
Excellent service and suggestions! Definitely recommend!
Google Review: Stanley Steamer Rating: ⭐⭐⭐⭐⭐ I recently had Stanley Steamer out to handle a massive 8,200 sq. ft. carpet cleaning project, and I couldn’t be more impressed with the results. The lead on the project, DeAiren, did a phenomenal job guiding the entire process. He was incredibly knowledgeable and walked…
Great job! Very professional! He did a great job on my carpet.
Vincent was very professional informative and he was finish in no time and the carpet looks amazing. Vincent also gave me some tips on how to maintain my carpet a little better. I will be a return customer and will request him on my next appointment. Thank you
Brian came quick was pleasant and did a wonderful job. Happy with everything overall and would highly recommend or use the service again!
Came on time and did a great job very fast. In the rain!
Antonio did an excellent job cleaning our carpets! He was professional, punctual, and extremely thorough throughout the entire process. He took the time to explain everything clearly and made sure all areas were cleaned with great attention to detail. The carpets look refreshed and feel amazing after the service. I…
Damon did an excellent job cleaning my carpet and paid extra attention to areas with pet stains. He was thorough and very professional. I’ve never had someone actually hand scrub a few really tough spots. Will definitely use again and highly recommended!
Alexander and Terell were very nice and professional. They were quick but did a great job. I will not hesitate to use this company again. Thank you.
Scheduling was very fast and easy. Brian was thorough and up front with the pricing. Worked quickly and did a great job. Very pleased with my results. I will be calling Stanley Steemer in the near future to schedule more services.
Djuon did a fantastic job! He is friendly and professional. He exceeded my expectations. Couldn’t be happier.
The Young lady was very professional
I am so happy to have had the opportunity to enjoy the wonderful service of Stanley Steemer! They sent to very professional technicans that were on time with excellent customer service skills Joe and. Hunter we’re amazing to have as our service representative there work is absolutely wonderful
Am very pleased with the service and professionalism of Terell who did a great job.
Jamal should get 10 stars for his services. I have an Irish Setter whose hair was deeply in-bedded in fabric of rugs , not visible to the eye. . Without my asking to do extra effort to get it out after shampooing, he voluntarily went to Van to get a special brush. Jamal got on his knees and hand- brushed the rugs…
Our Serviceman, Krishna, was very friendly, professional and did a great job on our bedroom carpets! He was punctual, worked quickly and efficiently.
Great communication , fast service! No complaints will book again.
Djuon was wonderful! He explained all options for our mostly carpeted house and two dogs to get the best clean that worked for us. Will be booking again in the future!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
