How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for general carpet cleaning
Clear ✕All 897 Google reviews tagged “General carpet cleaning” · showing 120
Dwayne did a fantastic job and is a professional.
Javaren was extremely knowledgeable and reviewed every step of the process. Also addressed and communicated what further care should look like to maintain pristine carpet. I would highly recommend Javaren and Stanley! Thank you for taking care of us!
Frederick did an excellent job. I am pleased about the result. Happy to give 5 stars.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Neill the Technician was wonderful and paid attention to detail, very personable and explained the process. I had 3 rooms done and my kitchen and I'm so pleased with the outcome!
Our family has depended on this company's Garner location for the last 25 years, and they have never ever disappointed. Javeryn and Zeph were knowledgeable, professional and all around great guys. They represent the company very well. As we bring our house to market after 25 years, my wife and I wish to thank you for always being the best.
Corey was extremely kind, intentional and quick. He showed me my problem areas and even performed a bit of the cleaning on the areas to show that he did his very best on those stubborn areas. I appreciate his work ethic and friendly spirit!
Arrived on time...very respectful and excellent professionalism...very impressed with his knowledge of the job at hand...will definitely recommend favablaly to friends and family..
Very professional, they both did an outstanding job!! Recommend Stanley Steemer to any one looking for a top rated carpet cleaning service
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Devote was very professional and friendly. He was respectful to property all around cleaning professional.
Justin did an amazing job and was very professional. Will definitely use Stanley Steemer again.
The technician was on time, dressed professionally, very courteous, and respectful of property. He did a fantastic work and completed it in a timely manner. AAA WORK! Thanks
Alton was amazing He was so respectful and his mannerism was definitely 10/10. I would definitely recommend Stanley Steemer to my family and friends.
Keith was absolutely the best!
I was really impressed with how quick the process was! Zephaniah did a wonderful job and was so very professional. He had a fantastic attitude and was very respectful! I would recommend!
Vincent showed up promptly and talked with my wife, and explained in great detail the services he was performing. He was efficient and our carpet looks amazing. I would definitely recommend the Stanley Steemer service. In my opinion, you're getting quality service, at a reasonable price. Thanks Vincent , for your…
Ian did a great job.. definitely would use them again and probably will.
He did an excellent job! Love the results!
Professional and knowledgeable
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
Prices have increased substantially. That's a problem.
Requested a service first thing this morning due to having guests over for an event Thursday. The Stanley Steemer team scheduled the appointment as early as that afternoon. Javaren and David as scheduled, listened and confirmed our needs, worked exceptionally hard and the carpet, rugs and furniture look and smell…
Devonte was thorough and professional. He did a fantastic job steam cleaning our carpet.
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Very nice gentleman and was very kind.
Neil did an excellent job cleaning the carpet in 4 rooms and 1 hallway. We had most all the furniture removed already, but what remained he moved or cleaned far under the beds. We especially appreciated that he placed bumpers on our cabinet and trim and front door to prevent scratches. We tipped Neil an additional 15% in cash for a job very well done.
Shane and Angelina were amazing to work with. They were very friendly and professional. They both did great explaining the process and any concerns about some cleaning areas. I will request them again! Thank you 😊
Excellent and uneventful as usual!
Outstanding and professional service
Service was very very good and professional. The representative Brian that came to our house, really respected the fact they we had a severe special needs child in the home and he was so quiet and fast but got the job done. My carpet looks so amazing. When we use your service again we hope that this representative…
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Very through Very nice and polite. My carpet looks amazing
Great job 👏. Thank you Terrell.
A great job! Our carpet looks beautiful. Service tech was very professional and did a great job!
Keshawn was great. Very knowledgeable and professional. Helped me get my rugs back in good condition and was excellent in getting deep, tough stains out. Arrived on time as scheduled and finished the job in a timely manner. Very pleased and will use Stanley Steemer again. Highly recommend!
Incredible service! Super friendly! I had horrid smells in my rug from an old dog stains and they are completely gone.
I’ve been using Stanley Steamer for 17 years, and it’s great to see the company getting back to hiring truly excellent technicians. Antonio was extremely polite, professional, and took the time to really listen to my concerns. He exceeded my expectations. This was one of the best service experiences I’ve had in a long time
Fantastic work. I have dust mite allergies and the cleaning helped so much. Damon was a wonderful technician. Great work!
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Great job
The entire experience was wonderful!!! The carpet cleaning was very detailed and professional.
Excellent service and suggestions! Definitely recommend!
Google Review: Stanley Steamer Rating: ⭐⭐⭐⭐⭐ I recently had Stanley Steamer out to handle a massive 8,200 sq. ft. carpet cleaning project, and I couldn’t be more impressed with the results. The lead on the project, DeAiren, did a phenomenal job guiding the entire process. He was incredibly knowledgeable and walked…
Great job! Very professional! He did a great job on my carpet.
Vincent was very professional informative and he was finish in no time and the carpet looks amazing. Vincent also gave me some tips on how to maintain my carpet a little better. I will be a return customer and will request him on my next appointment. Thank you
Brian came quick was pleasant and did a wonderful job. Happy with everything overall and would highly recommend or use the service again!
Came on time and did a great job very fast. In the rain!
Antonio did an excellent job cleaning our carpets! He was professional, punctual, and extremely thorough throughout the entire process. He took the time to explain everything clearly and made sure all areas were cleaned with great attention to detail. The carpets look refreshed and feel amazing after the service. I…
Damon did an excellent job cleaning my carpet and paid extra attention to areas with pet stains. He was thorough and very professional. I’ve never had someone actually hand scrub a few really tough spots. Will definitely use again and highly recommended!
Alexander and Terell were very nice and professional. They were quick but did a great job. I will not hesitate to use this company again. Thank you.
Scheduling was very fast and easy. Brian was thorough and up front with the pricing. Worked quickly and did a great job. Very pleased with my results. I will be calling Stanley Steemer in the near future to schedule more services.
Djuon did a fantastic job! He is friendly and professional. He exceeded my expectations. Couldn’t be happier.
The Young lady was very professional
I am so happy to have had the opportunity to enjoy the wonderful service of Stanley Steemer! They sent to very professional technicans that were on time with excellent customer service skills Joe and. Hunter we’re amazing to have as our service representative there work is absolutely wonderful
Am very pleased with the service and professionalism of Terell who did a great job.
Jamal should get 10 stars for his services. I have an Irish Setter whose hair was deeply in-bedded in fabric of rugs , not visible to the eye. . Without my asking to do extra effort to get it out after shampooing, he voluntarily went to Van to get a special brush. Jamal got on his knees and hand- brushed the rugs…
Our Serviceman, Krishna, was very friendly, professional and did a great job on our bedroom carpets! He was punctual, worked quickly and efficiently.
Great communication , fast service! No complaints will book again.
Djuon was wonderful! He explained all options for our mostly carpeted house and two dogs to get the best clean that worked for us. Will be booking again in the future!
Blake is very friendly and professional. He explained his process and asked if I had any spots that needed special treatment.
We have used Stanley Steemer because the employees are so nice and professional. They are great at what they do and we are always satisfied with the result.
Brian was polite and did a great job! I'm excited to have clean carpets again.
Krishna did a fantastic job! Carpet looks like new. I will definitely use Stanley Steamer again.
Alana was very efficient and professional in completing the cleaning. Thank you Alana for a great job!
Quick and easy. He was on time and did a great job
Brian was great - Helpful & polite!
Kieth was very polite and professional. Carpets are clean. Recommend Stanley Steemer and Keith.
Shane and Jayden did an excellent job and I would highly recommend them to others.
Thank you Damon! You were very professional, thorough and efficient. Highly recommend. Results were great
Jamal was great and professional!!!
Had 2 rugs cleaned and one small room of carpet. Tech was great and did a good job.
Very professional, friendly. On time gave me all tips & pointers in service done.
Djuon was so professional and pleasant. He carefully reviewed everything I needed and asked questions and noticed things I missed. I appreciate having a thorough cleaning that is more than I could do on my own.
Absolutely professional young Man. Answered my questions without hesitation. Gave me some good advice I typically do not tip for a service that I have already paid for. This young man deserves it!
The tech was very professional, even tho she was by herself she did a good job. Little bit late on her ETA, overall good service
The gentlemen who came out to clean my ductwork and vents were on time, ready to the work. They did a great job of explaining whenever I had a question. It seems that they did a great job cleaning my duct work. I have used Stanley Steemer for years. I would recommend them over and over again. Thanks guys. You did…
I was very pleased with the job that Hunter and H did. They made my OLD floors look very good. I will recommend them to anyone for cleaning services on carpet and floors. I appreciate their services. Thank you.
Vincent and Hanad did an amazing job on my carpet and my chairs. Thank you so much
Vincent was fantastic! Great communication throughout the setup until the completion.
Everytime we use Stanley Steemer we love the results! They are always professional and friendly. We have a small dog so our carpets are somewhat stained etc., but when they are finished it looks new. They are very price friendly and you can get discounts as well. I always schedule online, it is easy and very easy…
Hunter did a great job. Friendly and helpful. My carpet and furniture look good as new!
Nasir did a great job! He was extremely knowledgeable and thoroughly explained the after cleaning guidelines. Very professional and friendly young man!!
Hunter was amazing
Nasir was very professional and did an excellent job! The pricing was affordable and I was very pleased with the work.
Great job! The house and carpets look great!
Quincy was an absolute professional from start to finish. He arrived right on time, greeted me with a warm and courteous attitude, and immediately got to work. I asked if he could begin in my office since I had a meeting coming up, and not only did he accommodate my request, but he also made sure to finish all three…
He did a great job, put heavier things like sofa back in it's place. Carpet looks good.
Brian did a great job. He was very open and clear about the expectations upfront. Very friendly the whole time he was here. And our furniture and rugs look much nicer.
Nasir did a fantastic job
They always do a great job, always very thorough and professional. Thank you!!
Terry and Dickie were on time, professional, and fast. They did a great job!
Tech Dillon was thorough, educated, polite and used time wisely. Would welcome his services again.
Effective, professional and work was done in timely manner.
Daniel was professional and polite. Very efficient and took the time to review what he was going to do and after the job was completed Dainel reviewed what he accomplished. He left us a nice clean guarantee brochure for future use. I appreciate that knew the company and the weight of the name Stanley. Great hire.
The technicians showed up on time, cleaned all three rooms of carpeting and departed within an hour! VERY professional and pleasant!
Nasir did a great job!
Anthony did an excellent job! I would have absolutely no issues working with him again for other services Stanley Steemer offers.
Service was provided by pleasant, trained professionals who set to work immediately to do the job at hand with confidence and dispatch. In addition to steam cleaning the carpet they also cleaned a wrap-around porch and removed some tough, persistent carpet stains. Quincy is an excellent team leader and coach to his…
Prompt courteous, knowledgeab and efficient. Made suggestions for other services and provided quotes for those services. Carpet looks great and smells good again.
Krishna was very timely courteous and polite. Did a great job got only stains out. Would definitely recommend him
The representative cleaned our carpet and vct cove base. He did a wonderful job Terri did an excellent job of explaining and helping me to understand the services. He did not pressure me to buy more services!.
The service provided was excellent.
Arrived on time. Daniel was very friendly and professional. Carpets came out looking great!
Trayvion did a fantastic job - was very thorough, explained everything well, and a pleasure to work with.
The service tech Darius was so courteous and and did a great job on the 2 rooms he cleaned.
They are professional and cleaned the carpet and the sofas, used sctach guard on the carpets. The result looks good, I'm happy.
The team was on time, very professional, and did great work.
Awesome service. Greatly appreciate all of Shane & Alex hard work on today. They arrived timely, communicated with me about my carpet needs, provided suggestions and cleaned my carpet extremely good. Shane went above & beyond and we appreciate it. I rate them a 10 out 10.
The service was great. The technician was courteous, knowledgeable, professional. Overall a great experience, my carpet looks clean and fresh as new. I will give this technician a 10 plus for the service he did today at my home.
The team from Stanley Steemer did a phenomenal job. I’ve used them many times and they can continue to be very consistent and do great service.
Good job 👍🏽 excellent service 👏🏽
Great service. The carpets look like new and we have 2 large dogs. The service men wore masks the entire time and we're very polite. Will use them from now on.
Quick, efficient. Thorough. Pointed out any issues.
Stanley Steemer did a superb job!!
Excellent and professional service! He really did a fantastic job!
Stanley Steamer did a great job cleaning our carpet and a chair. Thank you!
Very service oriented ! Polite and on task ! EXceLLent !
Terry did a great job. Fast, efficient and professional! Very happy! Got a stain out that I wasn’t sure could be done!!
Anthony was very courteous and professional and did a great job. He informed me of yearly cleaning specials, and of door mats. I was very impressed.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
