How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 350 Google reviews tagged “Pet stain & odor removal” · showing 60
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Javaren was extremely knowledgeable and reviewed every step of the process. Also addressed and communicated what further care should look like to maintain pristine carpet. I would highly recommend Javaren and Stanley! Thank you for taking care of us!
Corey and Keshawn did a great job on two large sofas, one of them white. It wasn’t an easy job but Keshawn and Corey put forth a lot of work and the result were two like new sofas.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Neill the Technician was wonderful and paid attention to detail, very personable and explained the process. I had 3 rooms done and my kitchen and I'm so pleased with the outcome!
Our family has depended on this company's Garner location for the last 25 years, and they have never ever disappointed. Javeryn and Zeph were knowledgeable, professional and all around great guys. They represent the company very well. As we bring our house to market after 25 years, my wife and I wish to thank you for always being the best.
Devonte was.on time and very professional and courteous.The job was done quickly.. Thank you Devonte for the work you did today.
Damon was very professional and kind. He came through the house took before and after pictures and explained the process. He did a great job on the carpets and they look new again. He worked really hard to get the stains out and I’m very satisfied. I highly recommend him!
Neil and Devonte were great! Very friendly, explained what they were going to do, advised that they may not be able to get some stains out, but they really did! Never had the carpets cleaned in nearly 30 years, and I am super satisfied with the results! It's like night and day! I definitely recommend Stanley Steemer, and Neil and Devonte!
I can’t praise enough what an incredible job the technician Fred did!!! He deserves a raise for his politeness, attention to detail and hard work!!! I am throughly pleased and will use again, requesting Frederick to do the work!!!
Antonio was very professional and kind, even went out of his way to get my floors done. My carpets smell so much better and service was quick. 10/10 would call Stanley Steemer again
Shane was very professional and helped brighten up the high traffic areas in our living room. I will certainly ask for his services in the future.
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Our Stanley steamer consultant was friendly, polite, very professional, and I would recommend him for any cleaning needs.
Another excellent experience! Devonte was fantastic. He did a great job with our contract cleaning and is also a friendly, professional person. Strongly recommended!
Great job on my move-out carpet cleaning! Very friendly guys and very professional.
There’s a lot of carpet cleaning companies out there, but Stanley Steamer has been around forever because they are the real deal! I used them for the first time about 10 years ago when zero rez refused to clean my brand new carpets because I refused to pay for some ridiculous upsell, they told me if I wouldn’t pay…
I was really impressed with how quick the process was! Zephaniah did a wonderful job and was so very professional. He had a fantastic attitude and was very respectful! I would recommend!
Vincent showed up promptly and talked with my wife, and explained in great detail the services he was performing. He was efficient and our carpet looks amazing. I would definitely recommend the Stanley Steemer service. In my opinion, you're getting quality service, at a reasonable price. Thanks Vincent , for your…
Great results! They were friendly and professional. Will definitely do business with again.
Ian did a great job.. definitely would use them again and probably will.
I highly recommend Devonte for all your Stanley steamer needs!
Great service,easy like Sunday morning.
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
I appreciate the service I received from Shane and Angelina. They were knowledgeable and efficient.
Antonio was quick, professional, and did an excellent job
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Devonte was very personable, polite, and professional. He did a great job and I look forward to using his services again.
Shane and Angelina were amazing to work with. They were very friendly and professional. They both did great explaining the process and any concerns about some cleaning areas. I will request them again! Thank you 😊
Great team, fast, efficient, and honest. They did the best they could with carpet that is 5 years old & with two very active dogs. I’m overall pleased with the whole experience & professionalism. I would’ve preferred them to wear protective booties on their shoes, but in the end that’s a probably a me issue.
Two of the nicest guys and did a great job! You are lucky to have them represent your company!
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Incredible service! Super friendly! I had horrid smells in my rug from an old dog stains and they are completely gone.
Great guy, very helpful and did a wonderful job. He took his time and I would use again. Thanks for your help!
I cannot say enough good things about this experience. He was so professional, kind, and genuinely cared about doing a great job. My couches and chairs look amazing and feel completely refreshed. You can tell he takes pride in his work. I would highly recommend him and will definitely be using this service again.
Professional, polite, quick & clear!
Duct Cleaning. Definately recommending to friends
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Easy to book an appointment for the next day! Service was quick, professional and safety focused. I will 100% use you again!
Fast, efficient and great communication.
Excellent service and suggestions! Definitely recommend!
Jamal did a great job of explaining the stain treatment and carpet cleaning plan. He was thorough and took his time getting a set-in stain out. Our carpet looks beautiful, highly recommend.
My first cleaner Brian was less than professional in attitude & in cleaning process. Keshawn, came in with a good vibe. He was really professional & so easy to talk to. I feel he did an excellent job in cleaning what Brian didn't cclean.kudos & more blessings to peshawar. Because this was a do- over, I didn't pay twice.
Vincent was very professional informative and he was finish in no time and the carpet looks amazing. Vincent also gave me some tips on how to maintain my carpet a little better. I will be a return customer and will request him on my next appointment. Thank you
The best carpet cleaning service we have ever used.
Damon did an excellent job cleaning my carpet and paid extra attention to areas with pet stains. He was thorough and very professional. I’ve never had someone actually hand scrub a few really tough spots. Will definitely use again and highly recommended!
I call February 20th about my dog got spayed by a skunk and ran into the house. The smell was unbelievable and Stanley Steemer was at my house by 2:00 pm the same day. Vincent was on the job and after he had clean my carpet, my kitchen floor and odorized my house the skunk smell was gone. He knew what to do and…
Damon showed up early, walked us through the process and worked diligently. Great job and will use service again in the future!
Djuon did a fantastic job! He is friendly and professional. He exceeded my expectations. Couldn’t be happier.
Great job cleaning my couch’s from living with my two dogs.
Bryan and Shane were very friendly and professional and did a great job. They arrived on time and were thorough and efficient.
Friendly, knowledgeable, professional and punctual- what more could you ask for? Highly recommend!
Vincent was open and customer service focused. He gave me options and pluses /minuses with those options. After I made my decision, he quickly and thoroughly executed my choice. Excellent job, excellent price and GREAT technician.
I have 3 dogs and very little grass in my backyard, so lots of dirt and mud get tracked in. Charles and Tayvion did an incredible job cleaning both my carpet and furniture! They were friendly, respectful, and determined to make sure I was happy with their services. Everything is clean, smells wonderful, and looks…
Brian was awesome! Fast and professional.
Djuon was wonderful! He explained all options for our mostly carpeted house and two dogs to get the best clean that worked for us. Will be booking again in the future!
Shane was very friendly and shared details as he went along. Most importantly, the carpet looks great!!! Tayvion was friendly and to-the-point. Quick and quality work
Great experience all around and all the people I spoke with and met were very professional, polite, and quick to respond. Great job and I would definitely recommend them to others.
Stanley Steemer has for many years been the company I always had to steam clean, deodorize and apply protectant to my carpets. My carpet is 16 years old, my service tech said I have many years left before I will need to replace. I feel this is all due to the services I have received from Stanley Steemer. Keith…
Brian was great - Helpful & polite!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
