How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for pet stain & odor removal
Clear ✕All 350 Google reviews tagged “Pet stain & odor removal” · showing 140
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Javaren was extremely knowledgeable and reviewed every step of the process. Also addressed and communicated what further care should look like to maintain pristine carpet. I would highly recommend Javaren and Stanley! Thank you for taking care of us!
Corey and Keshawn did a great job on two large sofas, one of them white. It wasn’t an easy job but Keshawn and Corey put forth a lot of work and the result were two like new sofas.
Service was on time snd thorough, to our complete satisfaction. The serviceman, Ian, was very pleasant, very efficient and went beyond what we had planned or expected. Our flooded rug look like new.
Neill the Technician was wonderful and paid attention to detail, very personable and explained the process. I had 3 rooms done and my kitchen and I'm so pleased with the outcome!
Our family has depended on this company's Garner location for the last 25 years, and they have never ever disappointed. Javeryn and Zeph were knowledgeable, professional and all around great guys. They represent the company very well. As we bring our house to market after 25 years, my wife and I wish to thank you for always being the best.
Devonte was.on time and very professional and courteous.The job was done quickly.. Thank you Devonte for the work you did today.
Damon was very professional and kind. He came through the house took before and after pictures and explained the process. He did a great job on the carpets and they look new again. He worked really hard to get the stains out and I’m very satisfied. I highly recommend him!
Neil and Devonte were great! Very friendly, explained what they were going to do, advised that they may not be able to get some stains out, but they really did! Never had the carpets cleaned in nearly 30 years, and I am super satisfied with the results! It's like night and day! I definitely recommend Stanley Steemer, and Neil and Devonte!
I can’t praise enough what an incredible job the technician Fred did!!! He deserves a raise for his politeness, attention to detail and hard work!!! I am throughly pleased and will use again, requesting Frederick to do the work!!!
Antonio was very professional and kind, even went out of his way to get my floors done. My carpets smell so much better and service was quick. 10/10 would call Stanley Steemer again
Shane was very professional and helped brighten up the high traffic areas in our living room. I will certainly ask for his services in the future.
Ian was on time, thorough, respectful and courteous. He also listened and provided clear information for better decision-making. He explained each task and each consent I was to sign. You would not know he is working around. Very good experience today.
Our Stanley steamer consultant was friendly, polite, very professional, and I would recommend him for any cleaning needs.
Another excellent experience! Devonte was fantastic. He did a great job with our contract cleaning and is also a friendly, professional person. Strongly recommended!
Great job on my move-out carpet cleaning! Very friendly guys and very professional.
There’s a lot of carpet cleaning companies out there, but Stanley Steamer has been around forever because they are the real deal! I used them for the first time about 10 years ago when zero rez refused to clean my brand new carpets because I refused to pay for some ridiculous upsell, they told me if I wouldn’t pay…
I was really impressed with how quick the process was! Zephaniah did a wonderful job and was so very professional. He had a fantastic attitude and was very respectful! I would recommend!
Vincent showed up promptly and talked with my wife, and explained in great detail the services he was performing. He was efficient and our carpet looks amazing. I would definitely recommend the Stanley Steemer service. In my opinion, you're getting quality service, at a reasonable price. Thanks Vincent , for your…
Great results! They were friendly and professional. Will definitely do business with again.
Ian did a great job.. definitely would use them again and probably will.
I highly recommend Devonte for all your Stanley steamer needs!
Great service,easy like Sunday morning.
My carpets were cleaned to perfection! They are beautiful and restored back to its original condition. Smells great! *Five Stars*🤩
I appreciate the service I received from Shane and Angelina. They were knowledgeable and efficient.
Antonio was quick, professional, and did an excellent job
Great service - my carpets, rug and sofas look amazing! I will request this team every time!
Devonte was very personable, polite, and professional. He did a great job and I look forward to using his services again.
Shane and Angelina were amazing to work with. They were very friendly and professional. They both did great explaining the process and any concerns about some cleaning areas. I will request them again! Thank you 😊
Great team, fast, efficient, and honest. They did the best they could with carpet that is 5 years old & with two very active dogs. I’m overall pleased with the whole experience & professionalism. I would’ve preferred them to wear protective booties on their shoes, but in the end that’s a probably a me issue.
Two of the nicest guys and did a great job! You are lucky to have them represent your company!
Friendly, knowledgeable and very professional. Thank u so much 😊👍🏽
Incredible service! Super friendly! I had horrid smells in my rug from an old dog stains and they are completely gone.
Great guy, very helpful and did a wonderful job. He took his time and I would use again. Thanks for your help!
I cannot say enough good things about this experience. He was so professional, kind, and genuinely cared about doing a great job. My couches and chairs look amazing and feel completely refreshed. You can tell he takes pride in his work. I would highly recommend him and will definitely be using this service again.
Professional, polite, quick & clear!
Duct Cleaning. Definately recommending to friends
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Easy to book an appointment for the next day! Service was quick, professional and safety focused. I will 100% use you again!
Fast, efficient and great communication.
Excellent service and suggestions! Definitely recommend!
Jamal did a great job of explaining the stain treatment and carpet cleaning plan. He was thorough and took his time getting a set-in stain out. Our carpet looks beautiful, highly recommend.
My first cleaner Brian was less than professional in attitude & in cleaning process. Keshawn, came in with a good vibe. He was really professional & so easy to talk to. I feel he did an excellent job in cleaning what Brian didn't cclean.kudos & more blessings to peshawar. Because this was a do- over, I didn't pay twice.
Vincent was very professional informative and he was finish in no time and the carpet looks amazing. Vincent also gave me some tips on how to maintain my carpet a little better. I will be a return customer and will request him on my next appointment. Thank you
The best carpet cleaning service we have ever used.
Damon did an excellent job cleaning my carpet and paid extra attention to areas with pet stains. He was thorough and very professional. I’ve never had someone actually hand scrub a few really tough spots. Will definitely use again and highly recommended!
I call February 20th about my dog got spayed by a skunk and ran into the house. The smell was unbelievable and Stanley Steemer was at my house by 2:00 pm the same day. Vincent was on the job and after he had clean my carpet, my kitchen floor and odorized my house the skunk smell was gone. He knew what to do and…
Damon showed up early, walked us through the process and worked diligently. Great job and will use service again in the future!
Djuon did a fantastic job! He is friendly and professional. He exceeded my expectations. Couldn’t be happier.
Great job cleaning my couch’s from living with my two dogs.
Bryan and Shane were very friendly and professional and did a great job. They arrived on time and were thorough and efficient.
Friendly, knowledgeable, professional and punctual- what more could you ask for? Highly recommend!
Vincent was open and customer service focused. He gave me options and pluses /minuses with those options. After I made my decision, he quickly and thoroughly executed my choice. Excellent job, excellent price and GREAT technician.
I have 3 dogs and very little grass in my backyard, so lots of dirt and mud get tracked in. Charles and Tayvion did an incredible job cleaning both my carpet and furniture! They were friendly, respectful, and determined to make sure I was happy with their services. Everything is clean, smells wonderful, and looks…
Brian was awesome! Fast and professional.
Djuon was wonderful! He explained all options for our mostly carpeted house and two dogs to get the best clean that worked for us. Will be booking again in the future!
Shane was very friendly and shared details as he went along. Most importantly, the carpet looks great!!! Tayvion was friendly and to-the-point. Quick and quality work
Great experience all around and all the people I spoke with and met were very professional, polite, and quick to respond. Great job and I would definitely recommend them to others.
Stanley Steemer has for many years been the company I always had to steam clean, deodorize and apply protectant to my carpets. My carpet is 16 years old, my service tech said I have many years left before I will need to replace. I feel this is all due to the services I have received from Stanley Steemer. Keith…
Brian was great - Helpful & polite!
Kieth was very polite and professional. Carpets are clean. Recommend Stanley Steemer and Keith.
Awesome cleaning service! Both carpet and couch looks brand new!! Highly recommend
Had 2 rugs cleaned and one small room of carpet. Tech was great and did a good job.
Jihad did such an amazing job! He was prompt, professional, and thorough he even went back over the tougher spots I pointed out. The results were fantastic. 10/10, highly recommend. Thank you!
Very professional techs. Completed work thoroughly with full stain removal. Great pre- and post-job explanations. Added years of life to my carpet.
In my opinion, they did a perfect job of cleaning and odor elimination. My wife and I could not be more pleased.
I was very pleased with the job that Hunter and H did. They made my OLD floors look very good. I will recommend them to anyone for cleaning services on carpet and floors. I appreciate their services. Thank you.
Made all the rugs look new, inspite of being older
Hunter and Shane were just great! I’ll request them next time! They not only were very professional, but friendly and helpful. They did an excellent job of cleaning my carpets, large indoor/outdoor carpet rugs, kitchen tile. It couldn’t have been done any better. It didn’t take forever and yet so through. I can…
I had Hunt and Alana, they were so great and friendly. Hunt made sure to over each step in the process and I appreciated that so much! Would love to have them again
Polite, fast, and great work!
Brian was awesome. Did a great job and carpet looks fantastic
Everytime we use Stanley Steemer we love the results! They are always professional and friendly. We have a small dog so our carpets are somewhat stained etc., but when they are finished it looks new. They are very price friendly and you can get discounts as well. I always schedule online, it is easy and very easy…
Great job! Quick and very professional. I will have them return and perform some of their services. Thank you Michael McDonald
Hunter did a great job. Friendly and helpful. My carpet and furniture look good as new!
Terrell is awesome. My carpet had a years worth of doggie boo boos which I tried to clean. My carpet now looks and smells great.
Had a great experience getting my dryer vent service, start to finish. Was able to get on the schedule within a few days, service was fast and efficient, cost was as advertised with no irritating push for up-sell - the technicians were very friendly. Also did carpet cleaning- in this case there was an up sell;…
Stanley Steamer was very accommodating and was able to provide same day service!!! Shane the technician was prompt, courteous and explained the process thoroughly. Shane did an excellent job at deodorizing (pet stain) and cleaning!
Keshawn was awesome. We had an older pet that recently passed and he handled all the stains to perfection.
Remy did a fantastic job! Great customer service! First time using Stanley Steemer and I loved it! My carpets look brand new! Thank you so much!
Jarde did an excellent job for me. He was a very efficient worker and my carpets look great!
Service was provided by pleasant, trained professionals who set to work immediately to do the job at hand with confidence and dispatch. In addition to steam cleaning the carpet they also cleaned a wrap-around porch and removed some tough, persistent carpet stains. Quincy is an excellent team leader and coach to his…
Prompt courteous, knowledgeab and efficient. Made suggestions for other services and provided quotes for those services. Carpet looks great and smells good again.
Krishna was very timely courteous and polite. Did a great job got only stains out. Would definitely recommend him
Quincy showed up on time, gave me a thorough explanation of the services ahead of time, was very courteous and efficient. Thank you so much!
Tayvion was awesome! Excellent customer service, very cordial and friendly!
Good job 👍🏽 excellent service 👏🏽
I am always amazed at the great job done by Tayvion. Not only is he very professional and does an awesome job, but he is the picture of professionalism in his appearance and attitude. Stanley Steamer should be proud to have him.
Jamie Knott Tech did a great job cleaning our sofa and recliners.
Great service. The carpets look like new and we have 2 large dogs. The service men wore masks the entire time and we're very polite. Will use them from now on.
Quick, efficient. Thorough. Pointed out any issues.
Weston did a super job a couple of days ago! Nice guy, too👍 Travis came this time (the dog tracked in after Weston left the other day. That's my life these days!). Thank heavens, you guys, for making room for me today. Travis was great. So the dog can live here longer now!
Terry did a great job. Fast, efficient and professional! Very happy! Got a stain out that I wasn’t sure could be done!!
Anthony was very courteous and professional and did a great job. He informed me of yearly cleaning specials, and of door mats. I was very impressed.
Mike was very professional and did an excellent job with my carpet and tile. He was here when he told me and worked expeditiously to completion. I will definitely use again.
Stanley STEEMER is simply the best and that’s why I always use them for my carpet cleaning and sofa deep clean! They are through and efficient always❤️
We had such a warm needful team here today. Things were worse than usual due to a sick pet who recently passed. I told them about it and they were so understanding. They did such a lovely job which required a lot of extra work on their part as I had put so much carpet cleaner on all of the spots. I am still grieving…
Stanley Steemer has never disappointed me. They always go above and beyond. Anthony was on time for my appointment and he cleaned my carpets in all of my rooms by himself. He was very professional and did an excellent job. Stanley Steemer is the best service out here!
Trazonda did a great job with a difficult situation.
Anthony and Shane did a great job. They resolved all the issues I threw at them. Highly recommend.
Awesome service by Josh today my sofa after cleaning and deodorizing looks brand new Josh was great highly recommend you ask for him
Our technician was prompt personable and efficient, she did an excellent job cleaning all three rooms and was patient enough to add on a deodorizer at the last minute for us. Would definitely recommend!
Quincy was on time, very professional and friendly and he brought new life to our otherwise dull carpet. He did an awesome job and didn’t mess around either. We’ll definitely ask for Quincy in the future!!
This was first time using Stanley Steemer. I am highly satisfied with my carpets! The technician took his time and did a great job! I will definitely be using them again!
Incredible service by Terry and I missed Dickey this time around! Terry is truly professional. 10 out of 10. Always recommend and just renewed our contract for another year!
Totally professional: on time, efficient, polite. I have use them 3 times a year for 25 years! always perfect!
We have an 75lb Doberman who loves to roll in the dirt and the rub up against our couch! We needed a cleaning… STAT! We were able to schedule with Stanley Steemer online on a Thursday and they came out on Saturday morning. Anthony was wonderful. He was on time, friendly and informative. He was professional and kind…
I am thrilled with how clean my carpet looks. Could not be happier.
Ryan did an outstanding job cleaning and deodorizing our carpet.
Terry did a fantastic job, our old carpet looks like new again!! Thank you for your great work, Terry.
Terry arrived and took care of the cleaning of our upstairs carpet in good time! Job well done!!
Ryan was quick, efficient and professional. This was our first experience, but we will happily call on them again.
Our technician did wonderful job!
Prompt and on time.
Terri is awesome! He has been coming to our home for years now. He does a great job!
Excellent customer service. Really good guys. Attention to detail.
Shawndale was so courteous, efficient and friendly. We had A+++ service.
First time customer and it was a great experience. Service was excellent! Professional , personable and fast. Quality was awesome -carpet looks like new :)
Tony was thorough and quick! He was meticulous and considerate to not disturb our baby and dogs. he offered great advice for aftercare too. Next time we get a cleaning, will be sure to ask for Tony!
Anthony was our service technician today. He was pleasant, answered all my questions thoroughly and did a great job on the carpets! I appreciate the text with a picture of our expected tech and ability to see how far away they are. Stanley Steemer is incredibly professional and they will continue to get my business!
Outstanding work and I'll use them again thank you and God bless
I am so impressed with how Anthony was able to get the carpets in my kids’ bedrooms so clean. There were a lot of stains from our pets, and I had tried many times to get it up and cleaned myself, but I never felt the carpets were clean enough and the stains were so stubborn. Anthony was able to get up majority (way…
So impressed with Stanley Steamer and the excellent work Anthony did today! Our carpets look and smell clean again 👍🏻
They did a terrific job. My area rug looks and smells brand new. They moved the big heavy family room furniture, and they were done in no time at all! Thanks so much.
Quincy was an excellent representative of your company. Very polite and professional.
Great job again by Quincy!
Ryan is very professional did an excellent job.
Anthony was super efficient and professional. He had me check every room after cleaning it to ensure it was to my satisfaction. It was each time! He advised me on products that Stanley sells that could assist with our carpet cleaning spot care. He also advised about hardwood floor cleaning I asked about. Will be…
Cory did great 100%
Tony was very professional and also very nice. Great service!
Jamie was absolutely amazing, friendly and knowledgeable. Awesome job done! He will be the only one cleaning our floors from now on!
Our advisor Anthony was awesome! He was a as the most reasonable person ever in regards to our schedule and was extremely polite and professional
This service was handle by a professional well manner young man. He explained the process and also gave me good insight on how to keep my carpet in good standing longer. I appreciated that as well as the spot removals and stains. He is very knowledgeable and educated in his job information. If I have this carpet…
Today (5-3-23) my husband and I had an appointment with Stanley Steamers. Trazonda Parker was one of the employees sent to clean our carpet. He was respectful and answered any questions we had. Mr. Parker also took care of a few dining chairs that my husband decided to ask about last minute, and also gave us a great…
Fantastic service, they saved my new carpet! I was blown away at how they took a disaster zone area on my brand new carpet and completely got the pet stain out. They were all so pleasant to deal with and prompt on their appointment times. I would definitely recommend them to everyone!
Daniel is prompt, great service, and explains everything well.
Anthony & Grant and Ryan are exceptional people! Put me at ease. I had very difficult pet stains and they made my carpets look new. The entire staff and team that came to my house were Very personable professional thorough efficient and all around just awesome 🤩 I will only use Stanley Steamer going forward. Even…
Tony was awesome! He came in and completed the entire two bed apartment in less than an hour. I was a little disappointed the bigger furniture wasn’t moved but, I can definitely see the difference.
Great service! He was on time and worked quickly. 3 rooms, hallway, stairs and area rug in 1 hour
Had Keshawn as a cleaner. He was timely and professional. Did a fantastic job
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
