How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREStanley Steemer
Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 26 upholstery cleaning · 4.9★ from 4,953 Google reviews
Report card
Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job.
Stanley Steemer for upholstery cleaning
Clear ✕All 431 Google reviews tagged “Upholstery cleaning” · showing 160
I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.
Amael is a very pleasant young man, also courteous and respectful of property. He was diligent in his work and when completed he left the premises as it was when he arrived.
Our technician did an amazing job! Very prompt and detail oriented. He checked in with me at every step in the process to ensure his work was done to our satisfaction.
My time slot for service was 8a-12p. The team arrived a few minutes before 8. Friendly, courteous, and efficient. My large sectional was cleaned in just under an hour. I’ll happily use Stanley Steemer again.
Corey and Keshawn did a great job on two large sofas, one of them white. It wasn’t an easy job but Keshawn and Corey put forth a lot of work and the result were two like new sofas.
Neill was very professional and thorough. Services were a reasonable price and they managed to get same day. Could not ask for anything else.
Sergio was very nice professional and efficient. You are lucky to have him!
Mia had a great experience!!! I always recommend Stanley Steemer !!
Trey is very professional and explained everything he was here to do. Exceptional customer service.
Zeph provided excellent service! He was very professional. Explained the process and answered all of our questions. He had a tough job to do given the type of tile we have. He we t above and beyond to ensure our satisfaction. I would highly recommend him as a technician.
Great work really took time to clean our living room set. I will request him next time.
Javaren was great! He was timely, efficient, and made our couch look brand new!
Frederick was a gentlemen…. He was patient, helpful and accommodating. He was careful and precise. My furniture and carpet were perfect. Thank you.
Our Stanley steamer consultant was friendly, polite, very professional, and I would recommend him for any cleaning needs.
Ian was on time and professional! Couches look and smell new and would recommend Ian to anyone!
Excellent work by Keith. Easy to schedule online. He showed up when he said and was efficient. Importantly, my living room is squeaky clean.
Keith was professional, knowledgeable and did an amazing job cleaning our sofa.
The chairs look pretty good. There was just a lot of water still left on the floor. And this is a brand new building. Just hope we don’t have any warping or anything in the floor.
I called and they came within 2 hours of calling which was amazing! Very professional and great price. Justin explained everything to me and he was great! 10/10 would recommend
The individual was promp, polite, and efficient. Job well done
Fredrick did amazing job very professional explained the services was quick and very clean
Great service, great humans. Highly recommend Stanley highly recommend Fredrick and Krishna!
Very professional and was very knowledgeable. Great service!
Justin from SS was very professional, courteous, and left our carpets like new. Thanks again, Justin, for the great work!
They did a great job cleaning our sectional sofa and area rug.
Requested a service first thing this morning due to having guests over for an event Thursday. The Stanley Steemer team scheduled the appointment as early as that afternoon. Javaren and David as scheduled, listened and confirmed our needs, worked exceptionally hard and the carpet, rugs and furniture look and smell…
Antonio & Romeo did an awesome job with my 3 area rugs, and 3 outdoor furniture pieces. They were kind, attentive, and did the job quickly.
Shane and Angelina were amazing to work with. They were very friendly and professional. They both did great explaining the process and any concerns about some cleaning areas. I will request them again! Thank you 😊
Knowledgeable, helpful, efficient
Krishna and his partner were very professional. They explained everything they will be doing and did an amazing job. Thank you so much for your great customer service.
Devonte was very professional and friendly. He did an awesome job with cleaning my floors and recliner. I would refer Devonte to anyone for cleaning services.
The technician was very professional and did an excellent and efficient job on our carpets and couch. We are very satisfied.
The technician is very polite and professional. He delivered service with a lot of care. Althpugh my sofa is not fully dried, it already looks fabulous. Thank you Jessie Cadet-Legros
The guys that came were awesome and did a great job on my furniture!
Fantastic work. I have dust mite allergies and the cleaning helped so much. Damon was a wonderful technician. Great work!
Shane and his teammate did a great job on our two bedroom carpets and two sectional couches. They were knowledgeable, thorough and speedy. Everything looks great!
Keith was great, got to work and did a great job.
Great guy, very helpful and did a wonderful job. He took his time and I would use again. Thanks for your help!
I cannot say enough good things about this experience. He was so professional, kind, and genuinely cared about doing a great job. My couches and chairs look amazing and feel completely refreshed. You can tell he takes pride in his work. I would highly recommend him and will definitely be using this service again.
We had our white sectional sofa cleaned. It was pretty badly stained on one end however George was able to remove the stains. Great service!
Stanley Steemer came through for me. Today after a cancelation. Did a great job. Rugs and upholstery look terrific.
Easy to book an appointment for the next day! Service was quick, professional and safety focused. I will 100% use you again!
Great job
Brian was friendly and explained everything in detail. He was kind to my doggies and very efficient with his work. He is an asset to your company. Thank you.
Excellent service and suggestions! Definitely recommend!
Our technician was efficient, friendly, and thorough. We were very pleased with his service.
They contacted us in advance to ask if it was OK to arrive earlier than scheduled. They arrived, explained everything to us, and everything was cleaned within an hour. Nice guys, good job, fair price.
Very pleased Will be using again Charles was very nice and did a great job
He was very good at his job and friendly. We need more people like that working with with the public. Good worker is hard to find.
Servicemen were very professional came in and explained everything before they started did a follow up walk-through at the completion of the job. The job was fast and quick. Everything went very smooth.
This was my first time using Stanley steamer, and I am so pleased with the outcome of my sectional sofa cleaning. I love that I was able to schedule the flexible appointment right away and on the weekend.
Brian was awesome!
First time using Stanley Steemer and Jamal was better than the best. Incredible job, super personable, knowledgeable….i couldn’t ask for more. If I had his number I’d stay in touch! Cleaned two couches, four chairs and took a 10 by 14 oriental rug for deep cleaning!
Bryan was great. Got right to work, very efficient and did a wonderful job.
Alana was fabulous! She was friendly, efficient and through. Our furniture had been in storage for approximately 7 months it looked and smelled nasty but now It looks brand new! Stanley Steamer this young woman should be running your training division! Give her a raise and a promotion!
Bryan and Shane were very friendly and professional and did a great job. They arrived on time and were thorough and efficient.
Anthony was exceptional. Great communication before, during, after and the dude works hard! Appreciate all he did - Steamer better keep him around!
Easy to schedule, affordable and professional
Alana was great.. she was knowledgeable, hard working courteous and professional definitely would recommend her to do your carpet and furniture or floor cleaning 👌
Great team all around, from initial contact to the techs arriving and cleaning my sofa. Very professional and courteous!
He was courteous and explained things well. He also changed the way he did the cleaning to accommodate my needs. The chairs are great. Couldn't be better.
THIS WAS MY FIRST EXPERIENCE WITH STANLEY STEAMER!! VINCENT WAS AWESOME!! HE CAME IN ASSESSED MY FURNITURE,EXPLAINED A FEW THINGS TO ME!! THEN HE WENT TO WORK!! THE RESULTS WERE AMAZING!! THANK YOU VINCENT YOUR CUSTOMER SERVICE WAS SUPERB!! THANK YOU STANLEY STEAMER!! GIVE VINNIE A RAISE!!🙂
Damon was fantastic. On time and did a very thorough job with a project involving a multi-pet household.
I have 3 dogs and very little grass in my backyard, so lots of dirt and mud get tracked in. Charles and Tayvion did an incredible job cleaning both my carpet and furniture! They were friendly, respectful, and determined to make sure I was happy with their services. Everything is clean, smells wonderful, and looks…
Brian was awesome! Fast and professional.
Pape was on time and very pleasant. He did an excellent job and finished in a timely manner. Carpets look amazing!🤩
She was very respectful. She had to work extra hard on the shower tiles and she did a great job.
The tech was friendly and did a good job
Remy, Was great! I just wish I have a system that would dry the carpet and the upholstery a little faster
We had Stanley Steamer clean three of our upholstered chairs. The service technician arrived on time, was courteous and efficient and he did a very thorough job. We were very pleased.
Brian and Charles were great! To be honest, I'm a senior on a fixed income and I purchased a used couch and small cloth recliner at Habitat for Humanity Restore Store in Apex (which is scrupulously clean and they do there own bed bug and vermin inspection, and also have great prices!), but my older sister said that…
2nd time using Stanley to clean furniture. Results came out great and service was great!
The technicians were friendly, polite, and treated our house with care!!
Alana was very efficient and professional in completing the cleaning. Thank you Alana for a great job!
Great service, prompt and efficient. Djuon did a great job bring our space back to new.
He did a GREAT JOB just wishing I had added deodorizer! Rental property!
The technicians were very courteous and respectful. They represent your company well.
This my second time using Stanley Steemer and I am just as impressed as I initially was. My sectional looks brand new. Remi is an amazing technician and cares about his clients. He gives 150 % and makes sure you are happy with everything before he leaves. This guy knows his business ! Highly recommend asking for him.
The young man did an excellent job cleaning my upholstered furniture. He was also very friendly and courteous. Mr. Tayvion D. is recommended for any services I request in the future. Excellent job and I’m a very satisfied customer !!!!
Exceptional
Awesome cleaning service! Both carpet and couch looks brand new!! Highly recommend
Shane and Jayden did an excellent job and I would highly recommend them to others.
I cannot say enough great things about the job they did for my mother. She had a kitten that had bad diarrhea and got it all over the chairs and the rug and I told them just do the best that you can. When I went to the house afterwards, I was pleasantly surprised and how good everything looked. The rug looked brand…
Brian was great- friendly prompt and thorough
Worker was fine. Issues with price quote system which totally misrepresents the actual cost. Payment system on site is archaic.
Service technician was very professional and the chair is cleaner than it was. I
Djuon was so professional and pleasant. He carefully reviewed everything I needed and asked questions and noticed things I missed. I appreciate having a thorough cleaning that is more than I could do on my own.
Jihad did such an amazing job! He was prompt, professional, and thorough he even went back over the tougher spots I pointed out. The results were fantastic. 10/10, highly recommend. Thank you!
Excellent work was done. Very customer service oriented. Represented your company in a very professional manner.
George and Jamal were kind, professional, respectful of my space, and knowledgeable!
Keshawn was awesome and did a fantastic job. The sofa looks good as new.
Keith and Collius were extremely professional, efficient, and personable. The job that they did was phenomenal! I would gladly recommend them for any of Stanley Steemers jobs. I will also request them for future furniture/carpet cleaning jobs.
Keshawn came and was on time! He was very professional and did a great job cleaning my sofa, chair and ottoman. It only took about an hour and everything looks clean and bright!! I highly recommend Stanley Steamer for furniture cleaning!!
We had such a good experience with Stanley! Collius was on time, efficient, professional, & did an amazing job!
I had Hunt and Alana, they were so great and friendly. Hunt made sure to over each step in the process and I appreciated that so much! Would love to have them again
Vincent and Hanad did an amazing job on my carpet and my chairs. Thank you so much
Friendly, professional, and knowledgeable. They were simply fantastic.
Excellent servicing and very knowledgeable about products and services offered.
Remy, was the tech that came to clean 2 chairs. He was very pleasant and nice. He was respectful of my fear of getting any dirt on my very light carpeting. He did an outstanding job. My chairs look brand new!!! Will ask for Remy in the future!!!
Hunter did a great job. Friendly and helpful. My carpet and furniture look good as new!
Everything looks great. Brian done a really good job! Would definitely use him again.
I have 2 dogs and everything that goes along with dogs in the house - my large sectional sofa, 2 side chairs and room size area rug all now look and smell amazing. Technician did an excellent job. I
Thorough, professional and patient. Very pleasant and very pleased with the overall experience.
We had a re-service done due to not being satisfied with the first service. Hunter was the technician for the second service and he did an excellent job. He was very friendly and knowledgeable. We are satisfied customers.
Was very impressed and satisfied with the service! I own a white couch and was very nervous to hire a company to clean it, but loved the job they did! Also the price was unbeatable. I was getting quoted $300-$400 by other companies
Guys worked diligently and stayed cool even when the bosses showed up on a surprise corporate visit! They consistently communicated where they were at in the process and the time they needed to complete! Now to keep the 11 month old St Bernard off the leather couch! 😉
Brian did a great job. He was very open and clear about the expectations upfront. Very friendly the whole time he was here. And our furniture and rugs look much nicer.
Mr Tayvion demonstrated his professionalism in doing the job right by asking questions, explaining what he was going to do, how long it was going to take & invited me to express any concerns & ask any questions. “Great Job” Tayvion, my rugs SHINE!!! 🥰
Nasir did a great job!
Prompt courteous, knowledgeab and efficient. Made suggestions for other services and provided quotes for those services. Carpet looks great and smells good again.
D’ Arian is a very professional young man. He did a beautiful job with our area rugs! I was amazed how quickly he completed them. He is an asset to your company!
The service provided was excellent.
Trayvion did a fantastic job - was very thorough, explained everything well, and a pleasure to work with.
Campbell was professional and polite, he listened to my needs.
Jamie Knott Tech did a great job cleaning our sofa and recliners.
Excellent service, very friendly and focused on quality. Anthony was professional and did an excellent job for us.
Stanley Steamer did a great job cleaning our carpet and a chair. Thank you!
Weston did a super job a couple of days ago! Nice guy, too👍 Travis came this time (the dog tracked in after Weston left the other day. That's my life these days!). Thank heavens, you guys, for making room for me today. Travis was great. So the dog can live here longer now!
Stanley STEEMER is simply the best and that’s why I always use them for my carpet cleaning and sofa deep clean! They are through and efficient always❤️
I’ve used another service once….once! Stanley Steemer employees are prompt, courteous, friendly and professional! There was no high pressure for upsells, suggestions were politely made that would extend time between cleanings and at no time did I feel pressured to buy additional services and they didn’t make me feel…
Jay was all of the above Professional, on time , responsive and his work was quality ! Jay not only had expertise but also imparted his knowledge with a smile !
Trazonda was excellent. Extremely detail-oriented and friendly. Would highly recommend!!
Quincy cleaned my sectional from top to bottom. Very professional!
Awesome service by Josh today my sofa after cleaning and deodorizing looks brand new Josh was great highly recommend you ask for him
Very professional and efficient. Would recommend and will use again.
Traz was professional, courteous, and accommodating! He explained what he thought needed to be done and listened to my concerns. If an area needed more attention, he was quick to repeat the application! Will definitely continue to use the service.
Benjamin did a great job cleaning our sofa and recliner! He was so nice and cleaned up everything so well afterwards. We thought the price was fare for the quality of the work.
Krishna was great! He came in, evaluated the project, made sure I understood everything then he got to work. He was in and out in about an hour after cleaning a large sectional.
Trazonda was professional and very thorough. Very pleased withe results as well. Thank you!
Incredible service by Terry and I missed Dickey this time around! Terry is truly professional. 10 out of 10. Always recommend and just renewed our contract for another year!
We have an 75lb Doberman who loves to roll in the dirt and the rub up against our couch! We needed a cleaning… STAT! We were able to schedule with Stanley Steemer online on a Thursday and they came out on Saturday morning. Anthony was wonderful. He was on time, friendly and informative. He was professional and kind…
We had a carpet and couch/ loveseat cleaned. Everything looks brand new again! Surpassed our expectations:)
Had two rooms of carpet cleaned, as well as an upholstered couch, loveseat, and ottoman. Trazonda did a thorough job. Very pleased!
They did a fabulous job on my furniture. Everything looks brand new. Very nice and informed employees…bravo!!! They also did a GREAT job on cleaning my air ducts. Great guys to work with. Please mail me a paper receipt. My printer is not working. Thank You.
Very good. Technician was knowledgeable and efficient.
Anthony did a very thorough job and the results are fantastic! Everything looks so good. I am very pleased!
I usually try to use locally owned businesses over large chains, but after a less than stellar experience with another cleaning company, decided to try Stanley. Jarde did a wonderful, thorough job cleaning our couch. Looks much better! We will definitely use them again in the future.
Our technician did wonderful job!
Prompt and on time.
Great work ethic and customer service. Represents the company well. Would strongly recommend.
Anthony was our service technician today. He was pleasant, answered all my questions thoroughly and did a great job on the carpets! I appreciate the text with a picture of our expected tech and ability to see how far away they are. Stanley Steemer is incredibly professional and they will continue to get my business!
Quincy and Tayvion did an excellent job! I was nervous at first, but my sectional looks great. I scheduled my appointment the same day, and they was here on time and ready to work!! Great Customer Service Gentleman!
Anthony is an excellent technician! Very meticulous.
Anthony was professional, thorough, and took pride in his work. He also educated me on the upkeep and other services. Thank you.
Very prompt. Very courteous. Worked very efficiently and quickly. Explained any thing out of ordinary. Trazonda is an excellent representation of this company. Will always use ten.
Did a great job
The cleaning technician was very professional. He worked really hard to correct the missed dirty spots left by the previous technician .
Anthony did a great job of cleaning my carpeting, hardwoods floors and upholstery pieces of furniture. He’s a hard worker and it shows in the outcome!
Callie was fantastic. Great job and very personable.
Since I have mobility issues, Ryan moved 2 floir lamps and lightweight chairs into another room for me. He actually m8ve my car so that he could get the van nearer the water faucet. That young man needs a raise.
Shane and Anthony were very nice and did an excellent job on our two recliners
We are very pleased with the service. We had a bad stain on our new couch, and the stain is gone entirely. Quincy gave us great service.
Anthony was awesome he fixed what wasnt done correctly, my couch looks new i am so happy!
Bryant was professional and did a great job. Not his fault but my appointment was from 11-4. Arrival was 5:15. I was contacted he was running late. Not sure if he was the original service person that was suppose to come. I would rate a lot lower due to I waited all day. I would not want the rating to affect Bryant. He did a good job
Javion was on time and very professional. We had 3 different services performed and were very satisfied with the results of all 3. We will definitely use there services again!
Tech was just wonderful and professional informative good worker
Decorrian did an awesome job! He walked through all the services I’d booked and made some good recommendations.
Anthony was so professional, kind and hard working. Thank you for all of your help.
I must say I was highly disappointed with the service only using them the first time. Can anyone tell me how you can accurately deep clean a living room carpet with an extra large sectional sofa in 30 minutes? The sectional wasn’t reclined at all, so several areas was missed. The carpet has not dried yet and I can…
Today (5-3-23) my husband and I had an appointment with Stanley Steamers. Trazonda Parker was one of the employees sent to clean our carpet. He was respectful and answered any questions we had. Mr. Parker also took care of a few dining chairs that my husband decided to ask about last minute, and also gave us a great…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 1198 | $153–$315 |
| General carpet cleaning | 897 | $146–$303 |
| Upholstery cleaning | 430 | $170–$340 |
| Pet stain & odor removal | 349 | $144–$260 |
| Area rug cleaning | 292 | $158–$434 |
| Carpet cleaning | 148 | $132–$315 |
| HVAC duct & vent cleaning | 79 | $434–$928 |
| Flood cleanup | 24 | $126–$279 |
