Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Stanley Steemer

Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 3,201 Google reviews

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Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 91% of grout cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 90% of grout cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 88% of grout cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of grout cleaning.A
100

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for mattress cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$250–300
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Mattress cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Mattress cleaning”

Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Huge thank you to Michael not only did he do such an amazing job cleaning my carpet but he also made sure to explain everything I highly recommend

Paid $350–400Great priceFlood restorationFlood cleanupWater removal
Sabra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Super friendly and professional. I would definitely use them again in the future!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningMattress cleaning
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Professional, friendly, helpful & performed quickly.

Carpet steam cleaningGeneral carpet cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Lydian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, polite, and overall great service, very happy with the outcome, I was just about to give up on trying to get rid of the stains but Jason did an amazing job removing them and the deodorizer smells great and the mattress looks nice again, definitely will use this service again

Mattress cleaning+ Responsiveness+ Quality+ Professionalism
Alice4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional answered all of my questions respectful and fast my carpets look new again thanks guys !!!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
monique3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy and satisfied with my mattress cleaning service. Jeff was very professional, on time, and very friendly. He did a great job and the service was a good price.

Mattress cleaning+ Responsiveness+ Punctuality+ Quality
JeraldLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Glen was very kind and professional. In and out in under an hour. Thank you, Glen!

Carpet steam cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys were on time, pleasant, professional and did a great job. In and out in 30 minutes.

Mattress cleaning+ Responsiveness+ Punctuality+ Quality
ARMYLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Hi everybody if you want your carpets cleaned or mattresses clean please see Mr. Nick and Mr. Jordan @ Stanley steamer steamer in Stockton California they both were on time they were very prompt very professional well groomed very friendly great customer service explain the price and took care of business made…

Mattress cleaning+ Professionalism
Taylor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a small dryer fire in our laundry room. No major damage but the whole house smelled like smoke. We were most concerned about having our HVAC ducts cleaned before moving back into our home. I called a few different HVAC companies with none able to come out to give us an estimate for several days to a few…

Carpet steam cleaningArea rug cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
marchellLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceMattress cleaning
DominiqueLocal Guide · 4 years ago★★★

Rating only, no written review.

Upholstery cleaningMattress cleaning

Price

$233-14% vs typical grout cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning760$170–$347
General carpet cleaning642$196–$409
Pet stain & odor removal342—
Upholstery cleaning275$196–$415
Area rug cleaning203$164–$398
HVAC duct & vent cleaning109$240–$1.1k
Carpet cleaning73$169–$360
Mattress cleaning12—

Compare with

Star Carpet and Tile logoStar Carpet and TileExperts Score 100Rancho Cordova · 5.00★Ultra Steam Carpet & Tile Cleaning logoUltra Steam Carpet & Tile CleaningExperts Score 99Rancho Cordova · 4.99★The Rug Specialists logoThe Rug SpecialistsExperts Score 96Rancho Cordova · 4.95★