Carpet cleaning service · Rancho Cordova, CA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★3,201 Google reviews · 6 photos
92%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$233typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise technicians for their punctuality, professionalism, and thorough explanations of the cleaning process, noting that carpets often appear significantly improved. However, recurring criticisms involve pricing discrepancies between initial quotes and final charges, as well as instances where stains or odors reappeared shortly after the service was completed.
Google rating: 4.9 out of 5 from 3,201 reviews (92% five-star).
Reviews on this page: 3,201 Google reviews (2,485 with written comments, 101 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 24, 2026.
Service: Grout Cleaning Service serving Rancho Cordova, California.
Data from Google, last updated October 25, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Stanley SteemerGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 90/100 on this factor. Category median: 95.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 88/100 on this factor. Category median: 99.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 75.A
100
Bar = this company · dark tick = category median.
Star ratings
3,201 Google reviews we collected
4.9of 5
5 stars2,96092%
4 stars1264%
3 stars431%
2 stars241%
1 star481%
Praise vs complaints
Phrases our text analysis found in 2,485 written reviews
99%praise
Praise4,05699%
Complaints591%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price16933%
Reasonable31661%
Overpriced153%
Not sure153%
$233-14% vs typical grout cleaning
Middle half of what 448 customers paid ($164–$377) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40234%
Quality & results1,21129%
Speed & response66416%
Would recommend3689%
Communication2586%
Price & value1574%
Honesty & trust551%
What customers talk about
We read 2,485 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Steven demonstrated a high level of professionalism, clearly explaining the tile cleaning process for our entire home to my husband and me.”
“I called and made a complaint the " manager was rude and could care less" after I told him we already spent the time and redid what they were paid $40…”
“Shawn was on time, professional and did a great job.”
“My grandpa called these guys who is a disabled Vet and had an HORRIBLE EXPERIENCE ON JUST SCHEDULING HE THOUGHT HE CAN DEPEND ON THIS COMPANY TO DO AS…”
“He was professional, kind, and helpful in making recommendations, and the cleaning was done thoroughly and efficiently.”
“First of all they were late windows was 11-2 pm they didn’t come tile 35 pasted 2pm the guy was rude and the carpets looked exactly how they did when…”
“I highly recommend Stanley Steemer and would specifically request Steven for future services.”
“I would not recommend Stanley Steamers is you live in the 95747 area of Roseville.”
“He took time to explain everything and happily answered all of my questions.”
“The only problem we had was a lack of communication and Tuesday when one truck broke down but No one called to tell other than that good”
“After observing his work at a neighbor’s residence, I requested a consultation; the resulting estimate was very reasonable.”
“The technicians even said to go to another company because their service wasn't worth it.”
“Nowadays it’s hard to trust people & these guys are golden.”
People customers mention
Steamer145 reviews
Jacob37 reviews
Jason33 reviews
Charlie29 reviews
Evan28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
Marcella6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Steven demonstrated a high level of professionalism, clearly explaining the tile cleaning process for our entire home to my husband and me. He provided practical maintenance recommendations and was exceptionally courteous. After observing his work at a neighbor’s residence, I requested a consultation; the resulting…
Paid $450–500Reasonable priceService not listed
Faye6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Steven was very personable and professional. He assessed the areas needing cleaning and we spoke about other items that we addressed. I found him to be engaging and honest.
Paid $350–400Reasonable price
ShannonLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The service was amazing!! My sectional looks brand new. Very professional and great prices.
Paid $250–300Great priceUpholstery cleaning
JeffLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technician Eric was fantastic.Hr came in and explained what he was going to do and went right into cleaning the carpet. We were very happy with the service and the cleaning.
Paid $100–150Great priceCarpet steam cleaning
Jenny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was very pleased with the results of our carpet cleaning. Graham was friendly, polite, knowledgeable and did a great job.
Will be using your company again! Thank you!
Tiffany2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing, all the spots are gone and Drew was so professional and friendly and did a wonderful job!!
Excellent job. Charlie is friendly and professional. He took time to explain everything and happily answered all of my questions.
Response from the owner · 18 hours ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
Marcella6 reviewsiTotal number of Google reviews Marcella has written across all businesses on Google Maps, not just this one.
Steven demonstrated a high level of professionalism, clearly explaining the tile cleaning process for our entire home to my husband and me. He provided practical maintenance recommendations and was exceptionally courteous. After observing his work at a neighbor’s residence, I requested a consultation; the resulting estimate was very reasonable. I highly recommend Stanley Steemer and would specifically request Steven for future services.
Price assessment: Reasonable price
Price: $450–500
Services: Service not listed
Response from the owner · a day ago
Thank you for taking the time to review your recent service. We are very pleased to hear that our staff met your expectations. Looking forward to cleaning for you again soon. If we can help in any other way please call us at 1-800-STEEMER.
miguel guillen9 reviewsiTotal number of Google reviews miguel has written across all businesses on Google Maps, not just this one.
Shawn was on time, professional and did a great job.
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning
Response from the owner · a day ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Faye Bragado6 reviewsiTotal number of Google reviews Faye has written across all businesses on Google Maps, not just this one.
Steven was very personable and professional. He assessed the areas needing cleaning and we spoke about other items that we addressed. I found him to be engaging and honest.
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a day ago
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We count ourselves lucky to serve customers like you. We look forward to helping you keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Shannon MartinezLocal Guide · 20 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
The service was amazing!! My sectional looks brand new. Very professional and great prices.
Price assessment: Great price
Price: $250–300
Services: Upholstery cleaning
Response from the owner · a day ago
Thank you for this review! We're very glad to hear that the cleaning went well, and we look forward to hearing from you in the future for any of your cleaning needs. If we can help in any other way please call us at 1-800-STEEMER.
Heather Howard-Julian9 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Very impressed with the work done today by Jacob. He was professional, kind, and helpful in making recommendations, and the cleaning was done thoroughly and efficiently.
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Bruce Dennis10 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Reliable friendly service. Arrived early and did a great job.
Price assessment: Reasonable price
Price: $200–250
Services: Carpet steam cleaning
Positive: Quality
Response from the owner · 4 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Sarvi D7 reviewsiTotal number of Google reviews Sarvi has written across all businesses on Google Maps, not just this one.
Thank you so much for the star rating! We look forward to cleaning for you again in the near future. If we can help in any other way please call us at 1-800-STEEMER.
Diane Richardson17 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Aj Hayes14 reviewsiTotal number of Google reviews Aj has written across all businesses on Google Maps, not just this one.
Very professional and nice. Did a wonderful job. My stairs, hallway and bedroom look like new carpet And let me just say Noel Thompson was great hopefully he will come back for our next appt.
Price assessment: Great price
Services: Carpet steam cleaning, Carpet cleaning
Response from the owner · 2 years ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
