Carpet cleaning service · South Burlington, VT · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty85−1.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 42 stone cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★313 Google reviews · 16 photos
93%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
$390typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers with a 4.8 rating from 313 reviews frequently cite punctuality, clear communication, and effective cleaning of carpets, rugs, and ducts as key positives. They often note that technicians are professional, informative, and respectful of the home environment. However, low-star reviews highlight recurring issues with missed appointments, inadequate cleaning results on specific surfaces, and a lack of accountability when scheduling errors occur.
Google rating: 4.8 out of 5 from 313 reviews (93% five-star).
Reviews on this page: 313 Google reviews (251 with written comments, 6 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: October 15, 2026.
Service: Stone Cleaning Service serving South Burlington, Vermont.
Data from Google, last updated October 26, 2026.
Score profile vs other stone cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Stanley SteemerStone Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer: 85/100 on this factor. Category median: 96.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer: 36/100 on this factor. Category median: 96.D
36
Bar = this company · dark tick = category median.
Star ratings
313 Google reviews we collected
4.8of 5
5 stars29293%
4 stars93%
3 stars31%
2 stars31%
1 star62%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
99%praise
Praise47799%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1129%
Reasonable2566%
Overpriced13%
Not sure13%
$390+58% vs typical stone cleaning services
Middle half of what 32 customers paid ($263–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14229%
Quality & results12025%
Speed & response10722%
Would recommend5111%
Communication337%
Price & value225%
Honesty & trust92%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They both were very respectful of our home, were very informative on everything and did an impeccable cleaning job of our carpets!”
“Our pro did a fantastic job on some very dirty area rugs.”
“Worst possible service.”
“- It was also very easy to book online and they showed up on time!”
“We highly recommend Stanley Steamer’s services and will be using them again!”
“…my carpets cleaned 3 days ago so thanks but yeah right I will never recommend them to anyone.…”
“Communication regarding what duct cleaning entails was clear with all aspects of the job explained.”
“Great communication, reasonable pricing, and terrific job.”
“The technician took their time to walk through our house and answer all the questions I had with honest feedback as well as to what can and cannot be done.”
People customers mention
Nate8 reviews
Steamer7 reviews
Chris6 reviews
Austin6 reviews
Eric6 reviews
Scott4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stanley Steemer for 8 kinds of job. Pick one to see what they paid and said.
KerryLocal Guide · 185 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I'm very happy with my service! Our pro did a fantastic job on some very dirty area rugs. The rugs look and smell much better. Thank you to the team for a great experience
KennethLocal Guide · 403 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Amazing crew (Dylan and Chris) and cleaning! They both were very respectful of our home, were very informative on everything and did an impeccable cleaning job of our carpets! Highly recommend! - It was also very easy to book online and they showed up on time!
Paid $500+Reasonable priceCarpet steam cleaning
Serena4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★
I really wanted to give this 5 stars. My problem was when they arrived to STEAM CLEAN my wood floors I was then told that if BONA had been used in the floors ever their steam cleaning and cleaner they use would make my floors look like a cat scratched them. They tested and then told me all they could do was super…
kipLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great experience with them cleaning several rooms in our house that had some really challenging traffic stains and spots. The technician took their time to walk through our house and answer all the questions I had with honest feedback as well as to what can and cannot be done. Absolutely simple setup via site and…
Paid $200–250Great priceCarpet steam cleaning
Pat5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The service that we received couldn’t have gone any better. Communication regarding what duct cleaning entails was clear with all aspects of the job explained. Austin and Chris were professional and friendly technicians. We are very satisfied with the work that was performed. My wife and I will hire them again in the future.
Lori3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
Eric and Nathan showed up within the window of time that was set up. They were professional and friendly. My 20+ year old tile floors look like new! I’m very pleased with the outcome. I’ll definitely call on Stanley Steemer again in the future. Thanks 😊
I'm very happy with my service! Our pro did a fantastic job on some very dirty area rugs. The rugs look and smell much better. Thank you to the team for a great experience
Price assessment: Reasonable price
Price: $400–450
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you for being a loyal Stanley Steemer customer and writing this awesome review. If we can help in any other way please call us at 1-800-STEEMER.
Kenneth JLocal Guide · 403 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Amazing crew (Dylan and Chris) and cleaning! They both were very respectful of our home, were very informative on everything and did an impeccable cleaning job of our carpets! Highly recommend! - It was also very easy to book online and they showed up on time!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
Serena Benson4 reviewsiTotal number of Google reviews Serena has written across all businesses on Google Maps, not just this one.
I really wanted to give this 5 stars. My problem was when they arrived to STEAM CLEAN my wood floors I was then told that if BONA had been used in the floors ever their steam cleaning and cleaner they use would make my floors look like a cat scratched them. They tested and then told me all they could do was super vacuum and mop. Well I can mop. It definitely helped but the things that I needed the power for never came up. Upholstery and are carpets were good. The guys worked hard but the company should have warned me. 1500+ for everything is a lot of money for mopping. Company should have told me. They employees were great. Not their fault. For what they could do it was good.
Price assessment: Overpriced
Price: $500+
Services: Upholstery cleaning, Area rug cleaning, Mattress cleaning, Service not listed
kip steeleLocal Guide · 18 reviewsiTotal number of Google reviews kip has written across all businesses on Google Maps, not just this one.
Great experience with them cleaning several rooms in our house that had some really challenging traffic stains and spots. The technician took their time to walk through our house and answer all the questions I had with honest feedback as well as to what can and cannot be done. Absolutely simple setup via site and phone confirmations along with texts and all ahead. They do great work.
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning
Response from the owner · 6 months ago
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
Pat E5 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
The service that we received couldn’t have gone any better. Communication regarding what duct cleaning entails was clear with all aspects of the job explained. Austin and Chris were professional and friendly technicians. We are very satisfied with the work that was performed. My wife and I will hire them again in the future.
Price assessment: Reasonable price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · 6 months ago
Thanks for the awesome review! We work hard to meet our customers’ expectations, and we look forward to helping keep your home clean! If we can help in any other way please call us at 1-800-STEEMER.
John Loud12 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Eric did a great job. He was very courteous and informative.
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · 6 months ago
We are so grateful for your feedback. Your opinion is very valuable to us and we can't wait for the next opportunity to clean for you. If we can help in any other way please call us at 1-800-STEEMER.
Nina MazuzanLocal Guide · 19 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Eric and Nathan showed up within the window of time that was set up. They were professional and friendly. My 20+ year old tile floors look like new! I’m very pleased with the outcome. I’ll definitely call on Stanley Steemer again in the future. Thanks 😊
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
Response from the owner · 7 months ago
Thank you for being such a great customer! You don't know how much your kind words mean to Stanley Steemer. We're so happy that we could take such good care of your home! If we can help in any other way please call us at 1-800-STEEMER.
John Derivan8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Eric and Nate were two awesome guys to work with. They are hard-working, communicative, receptive, and just really great guys who do a good clean tidy job. Call me a happy camper.
Price assessment: Great price
Price: $350–400
Services: Service not listed
Response from the owner · 7 months ago
We're so glad Stanley Steemer could give you such a great experience. Thank you so much for the kind words, and we look forward to cleaning for you again! If we can help in any other way please call us at 1-800-STEEMER.
Sarah Driscoll3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Thank you for your kind words. We appreciate you taking the time to share your experience with Stanley Steemer! If we can help in any other way please call us at 1-800-STEEMER.
