Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty85−1.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Stanley Steemer

South Burlington, VT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.8★ from 313 Google reviews

Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 92% of stone cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of stone cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 85% of stone cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 36% of stone cleaning services.D
36

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$476–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “HVAC duct & vent cleaning”

Pat5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The service that we received couldn’t have gone any better. Communication regarding what duct cleaning entails was clear with all aspects of the job explained. Austin and Chris were professional and friendly technicians. We are very satisfied with the work that was performed. My wife and I will hire them again in the future.

Paid $500+Reasonable priceHVAC duct & vent cleaning
Candace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They came on time and immediately got to work. Very professional, very organized and done sooner than expected. I’m very happy with the results

Paid $500+Reasonable priceHVAC duct & vent cleaning
JP11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had my air ducts cleaned by Stanley Steemer, I could not be happier with the service. The gentlemen were all friendly and knew exactly what they were doing. I saw before and after photos and was amazed. They did a fantastic job!

Reasonable priceHVAC duct & vent cleaning
Donna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with Chris and Scott. They were very knowledgeable, helpful, and professional. I would highly recommend them. Great job guys!

HVAC duct & vent cleaning
SamLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Austin & Chris did a fantastic job. They answered all my questions, and helped locate a duct that the sellers to my new home had placed under carpet. They also removed a utility knife that had been left in the air duct. Great job, highly recommended for cleaning forced air heating ductwork.

HVAC duct & vent cleaning+ Professionalism
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Austin showed up to clean my dryer vent and we realized it had disconnected in two spots. He fixed both disconnections, cleaned the pipes and does a great job cleaning afterwards. Very affordable and thorough job and gave me advice/tips on how to best maintain healthy ventilation from my dryer. Thanks Austin!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
D2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service with qualified and courteous service professionals

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
AnnemarieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Exceptional work! Would definitely recommend them

HVAC duct & vent cleaning+ Punctuality+ Quality+ Professionalism
S10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Unbelievable job! I had vent cleaning and carpet cleaning in the same day. All four guys were great. Although two different services they worked together! I will definitely use you again and recommend you too. They were so great with my two dogs! Stefanie

Area rug cleaningHVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Sarah-Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wonderful service! Our ducts were in very rough shape! Gave me some great advice, very professional and patient with our loud dogs haha! Thank you!!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Kathlena1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

my air ductwork was extremely dirty they were able to clean it quickly and answered all my questions about the situation very nicely plus very knowledgeable.

HVAC duct & vent cleaning+ Responsiveness+ Professionalism
PatrickLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Finally found someone to clean our dryer vent. Stanley Steemer was quick to reply, schedule an appointment and the tech showed up on time. Service was excellent, as was the quality of their work. Highly recommend!

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning

Price

$390+58% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 66%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning53$146–$327
General carpet cleaning32$139–$309
Upholstery cleaning31$183–$373
Pet stain & odor removal20$151–$373
Area rug cleaning19$176–$310
HVAC duct & vent cleaning13$476–$1.1k
Carpet cleaning6$164–$311
Flood restoration3—

Compare with