Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty85−1.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Stanley Steemer

South Burlington, VT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.8★ from 313 Google reviews

Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 92% of stone cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of stone cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 85% of stone cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 36% of stone cleaning services.D
36

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$151–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Pet stain & odor removal”

KerryLocal Guide · 185 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I'm very happy with my service! Our pro did a fantastic job on some very dirty area rugs. The rugs look and smell much better. Thank you to the team for a great experience

Paid $400–450Reasonable pricePet stain & odor removalArea rug cleaning
Warren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thrilled! My carpets look even better than I had hoped. I wish I had taken pictures beforehand. Friendly, polite, quick, and knowledgeable.

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Jade3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent and timely communication and updates, fantastic customer service, and awesome work and results! We highly recommend Stanley Steamer’s services and will be using them again!

Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Marybeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Stanley Steemer has been cleaning our carpets and tile for over a decade . They are efficient , professional and truly care about the work they do. My home looks brand new until the dogs and kids come home . Live your life and Stanley Steemer will clean it up ! Eric is the most hard working , detail oriented and upbeat guy . I appreciate him & his crew!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Alexis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

From scheduling, receiving a quote and service they are efficient, professional and reasonably priced for their services. Thank you Stanley Steamer crew for working hard in this heat wave, you’re the best!

Carpet steam cleaningPet stain & odor removal
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt, thorough, friendly. Excellent job. I’m a repeat user.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
LexiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommend, they were able to get out year old stains and smells I thought for sure wouldn’t lift. Thank you for all your hard work!

Carpet steam cleaningPet stain & odor removal
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional, hard working, and all around great experience. Eric is wonderful!

Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
MichelleLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Both cleaners were professional helpful and worked efficiently and quickly. I am very impressed.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very cordial and explained everything as he went through the house.

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Annette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These men were prompt, well informed, respectful, and most of all very effective in completing a wonderful job! Thanks! I will be glad to tell everyone, just how happy I am with their accomplishment.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sylvis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

The crew that arrived did as good as I expected. The couch and stuffed chair did well. My recliner is older and shows more wear but it is much cleaner and protected now. The 2 dog beds got cleaned and only one has a spot that wouldn't come out. The two people were very courteous, professional and efficient. I'd give the 4 1/2 🌟 if it were there

Upholstery cleaningPet stain & odor removal
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hard workers. Fast and friendly. Didn't mess up or brake anything. Looks good and smells good.

General carpet cleaningPet stain & odor removal
lee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Austin and Team have been very responsive and I will continue to use them for any cleaning needs. You will be amazed at how clean your carpets are when they leave!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service! I was very impressed with their professionalism and the through cleaning of our ceramic tile floors and carpets. We have animals and the odor is no longer on the floors. I will definitely use Stanley Steemer again in the future and highly recommend them to my family and friends.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We spoke to two gentlemen (Eric & Austin) and both were amazing. Austin called to confirm the appointment but they got shifted around and so Eric touched base to let us know they were running behind because of snow. We have had this beautiful velvet Restoration Hardware Sofa for six years. We were shopping for a new…

Upholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Mikea year ago★★★★★

Rating only, no written review.

Reasonable priceFlood cleanupCarpet steam cleaningUpholstery cleaning
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RobinLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$390+58% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 66%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning53$146–$327
General carpet cleaning32$139–$309
Upholstery cleaning31$183–$373
Pet stain & odor removal20$151–$373
Area rug cleaning19$176–$310
HVAC duct & vent cleaning13$476–$1.1k
Carpet cleaning6$164–$311
Flood restoration3—

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