Experts Reviews · Company report
Stanley Steemer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%36+2.5Craft & service penalty85−1.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Stanley Steemer

South Burlington, VT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 42 stone cleaning services · 4.8★ from 313 Google reviews

Report card

Percentile vs other stone cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stanley Steemer is better than 92% of stone cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stanley Steemer is better than 92% of stone cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stanley Steemer is better than 85% of stone cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stanley Steemer is better than 100% of stone cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stanley Steemer is better than 100% of stone cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stanley Steemer is better than 36% of stone cleaning services.D
36

Reviews for your job

Customers hired Stanley Steemer for 8 kinds of job.

Stanley Steemer for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 31 Google reviews tagged “Upholstery cleaning”

Serena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

I really wanted to give this 5 stars. My problem was when they arrived to STEAM CLEAN my wood floors I was then told that if BONA had been used in the floors ever their steam cleaning and cleaner they use would make my floors look like a cat scratched them. They tested and then told me all they could do was super…

Paid $500+OverpricedUpholstery cleaningArea rug cleaningMattress cleaning
Kelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional and easy to work with. My carpets look great! I will definitely Call Stanley steamer again! They worked Were kind and professional And accommodated my allergies by Not using certain products. I highly recommend.

Carpet steam cleaningUpholstery cleaning
Douglas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great customer service. Friendly and informative!

Paid $250–300Great priceUpholstery cleaning
Alane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Eric was very personable and professional and did a wonderful job. He cleaned several chairs, loveseat, couch ans area rug. Looks beautiful!

Customer photo from Alane's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
MarlaLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job! The carpet looks like new. Saves us the cost of replacing it.

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scot & Dillon did a great job. They were respectful of our home and made the couch and carpets look like new. We were very impressed!

Paid $400–450Reasonable priceCarpet steam cleaningUpholstery cleaning
Kim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt and professional. Highly recommend them!

Upholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt, thorough, friendly. Excellent job. I’m a repeat user.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Professional, hard working, and all around great experience. Eric is wonderful!

Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
TracyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We were so appreciative that the team from Stanley Steemer squeezed us in quickly in advance of an event we were hosting. They were on time, friendly, thorough, professional and charged a fair price.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional, knowledgeable and did a great job on my sectional! I will schedule them again.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The guys were great, explained the process and did a wonderful job on our yellow chairs that look like new. Cleaned up and were fun to talk with. Definitely use Stanley Steamer again.

Upholstery cleaning+ Professionalism+ Value
Tim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome job! Scott was great with everything!

Upholstery cleaningFlood restoration+ Responsiveness+ Punctuality+ Quality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Delightful young man, Nate. Did everything beautifully. Attention to details. Explained everything. Gave advice. Extremely satisfied!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Carol9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent representative. Courteous, friendly and professional. Eric did a fantastic job!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is an amazing business! The customer service is the best and overall performance is Primo! They get spots out of everything and help treat for mold. Kind, trustworthy and dependable, I would recommend this service to everyone.

General carpet cleaningUpholstery cleaningMold mitigation+ Responsiveness+ Quality+ Professionalism
CarolLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent work and professional!! Highly recommend!! Thank you!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Rachel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scot was friendly, knowledgeable, neat, unobtrusive and quick! We added on another service at the last minute, which was helpful and convenient.

Carpet steam cleaningUpholstery cleaning
Heather4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scott was very knowledgeable and pleasant to work with!

Upholstery cleaning
KristaLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Scot worked really hard to get my 18 year old furniture clean. The sofa and loveseat look like new!!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jessica11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service! They steam cleaned my tile, some carpet, and some upholstery and it turned out amazing! They were also very friendly & professional. I definitely recommend!

Carpet steam cleaningUpholstery cleaning
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great, friendly cleaning crew. Things are spotless!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
R4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacob and Nate arrived as scheduled. They reviewed items to be cleaned then set to work. Very efficient and thorough. Great job.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Connie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent work, very polite and quick. Well worth the money!

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Sylvis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

The crew that arrived did as good as I expected. The couch and stuffed chair did well. My recliner is older and shows more wear but it is much cleaner and protected now. The 2 dog beds got cleaned and only one has a spot that wouldn't come out. The two people were very courteous, professional and efficient. I'd give the 4 1/2 🌟 if it were there

Upholstery cleaningPet stain & odor removal
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service! I was very impressed with their professionalism and the through cleaning of our ceramic tile floors and carpets. We have animals and the odor is no longer on the floors. I will definitely use Stanley Steemer again in the future and highly recommend them to my family and friends.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We spoke to two gentlemen (Eric & Austin) and both were amazing. Austin called to confirm the appointment but they got shifted around and so Eric touched base to let us know they were running behind because of snow. We have had this beautiful velvet Restoration Hardware Sofa for six years. We were shopping for a new…

Upholstery cleaningPet stain & odor removal+ Quality+ Professionalism
Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $150–200Upholstery cleaning
Mikea year ago★★★★★

Rating only, no written review.

Reasonable priceFlood cleanupCarpet steam cleaningUpholstery cleaning
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$390+58% vs typical stone cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 66%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning53$146–$327
General carpet cleaning32$139–$309
Upholstery cleaning31$183–$373
Pet stain & odor removal20$151–$373
Area rug cleaning19$176–$310
HVAC duct & vent cleaning13$476–$1.1k
Carpet cleaning6$164–$311
Flood restoration3—

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