Auto repair shop · New Orleans, LA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★424 Google reviews · 23 photos
93%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite clear communication, honest pricing, and efficient turnaround times for services like electrical repairs, AC work, and diagnostics. Recurring themes include staff explaining complex issues in simple terms and providing regular updates. However, low-star reviews highlight a pattern of unexpected charges, such as high diagnostic fees or costs for new parts discovered after the initial estimate, leading to dissatisfaction with the final bill.
Google rating: 4.8 out of 5 from 424 reviews (93% five-star).
Reviews on this page: 424 Google reviews (302 with written comments, 7 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 21, 2026.
Service: Auto Repair Shop serving New Orleans, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Star Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Star Auto Service: 83/100 on this factor. Category median: 87.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Star Auto Service: 80/100 on this factor. Category median: 83.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Star Auto Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Star Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Star Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Star Auto Service: 47/100 on this factor. Category median: 59.C
47
Bar = this company · dark tick = category median.
Star ratings
424 Google reviews we collected
4.8of 5
5 stars39593%
4 stars123%
3 stars41%
2 stars10%
1 star123%
Praise vs complaints
Phrases our text analysis found in 302 written reviews
97%praise
Praise54397%
Complaints163%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1833%
Reasonable3463%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14426%
Speed & response9818%
Quality & results9717%
Price & value6211%
Would recommend6211%
Honesty & trust5810%
Communication387%
What customers talk about
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I came in an every stressed and frustrated moment and a really nice guy helped me and made sure i understood the process of my work.”
“I had my car towed to them and within the next day they were able to pinpoint and fix the problem for a very reasonable price.”
“They did a great job with swapping around my rear tires so the white letters are facing out and balancing them and balancing my new front tires too.”
“Got my car back after sitting for a month in terrible shape.”
“Within 24 hours, their professional services were completed at a reasonable price for a retiree.”
“My hesitations getting my car serviced are typically dealing with poor communications, being overcharged and time to complete the service.”
“It’s so much I can say I can go on and on i will be making this my officials car doctor, HIGHLY RECOMMEND!”
“Terrible customer service I would not recommend this company to nobody”
“I highly recommend Star Auto as a trustworthy, affordable and capable auto repair shop.”
“Great communication and didn’t just do anymore then needed without your approval.”
People customers mention
Joey36 reviews
Frank21 reviews
Mary7 reviews
Joe6 reviews
Automotive3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Star Auto Service for 8 kinds of job. Pick one to see what they paid and said.
Dan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★
Star has a great web presence.
As a first time customer looking for help on electrical glitches and power window repair, I had an appt. to get an estimate. I failed to ask about the charge when I scheduled the appt. I called back to inquire and had difficulty in understanding the person. I was disappointed when…
Not sureElectrical repairElectricalService not listed
David6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Couldn’t have asked for more! Brought it my 2000 4Runner with a mysterious hesitation issue that no one could quite figure out. The team at Star ran a full diagnosis and got my truck running like a champ, keeping me updated all the way. Thanks, guys!
Reasonable price
Kira6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is the best experience I’ve had. I came in an every stressed and frustrated moment and a really nice guy helped me and made sure i understood the process of my work. Also gave me follow up calls on my car. Gave a really nice clear report of the car condition. It’s so much I can say I can go on and on i will be…
Great price
AndrewLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The best shop I've ever been to! They are honest and always treat people right. If you are looking for a shop that you can trust.. well you found it
FACEHUNTER5048 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was recommended Star Auto by the auto place I usually use cuz they were slammed. So I called and talked to Drew and he made it happen for my 07 Avalon. Star is now my go to when I have auto repair needs! Drew is super super nice, good at breaking all this down for people like me that know nothing about car…
Reasonable price
Cathy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My car stopped working downtown in the middle of the day. After calling AAA, my first call was to Star Auto. Drew at their office answered and assured me that they would fit me in that day. I had my car towed to them and within the next day they were able to pinpoint and fix the problem for a very reasonable price.…
Star has a great web presence.
As a first time customer looking for help on electrical glitches and power window repair, I had an appt. to get an estimate. I failed to ask about the charge when I scheduled the appt. I called back to inquire and had difficulty in understanding the person. I was disappointed when retrieving the car as the cost for the estimate was higher. I declined the repairs to find a more economical alternative. The diagnostic process focused on other things than what I was needing fixed. I did find value in those photos sent to my email after
completion of the estimate.
My suggestion would be to explain charges for diagnostic estimates at the point of scheduling an appointment and focus on the reasons the car was in for an estimate. Customer Service is good too !
Price assessment: Not sure
Services: Electrical repair, Electrical, Service not listed
Response from the owner · 3 days ago
Thank you for your feedback Mr. Dan. I apologize for the miscommunication, and hope our conversation today has given you a better understanding of the work performed. We appreciate your business, and will always be here if you need us.
David Amsden6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Couldn’t have asked for more! Brought it my 2000 4Runner with a mysterious hesitation issue that no one could quite figure out. The team at Star ran a full diagnosis and got my truck running like a champ, keeping me updated all the way. Thanks, guys!
Price assessment: Reasonable price
Response from the owner · 2 days ago
Hi David, thank you for taking the time to leave feedback about your experience at Star Auto. We are so glad you are up and running again and we will be here if you need any help in the future!
Kira White6 reviewsiTotal number of Google reviews Kira has written across all businesses on Google Maps, not just this one.
This is the best experience I’ve had. I came in an every stressed and frustrated moment and a really nice guy helped me and made sure i understood the process of my work. Also gave me follow up calls on my car. Gave a really nice clear report of the car condition. It’s so much I can say I can go on and on i will be making this my officials car doctor, HIGHLY RECOMMEND!
Price assessment: Great price
Andrew UscilowskiLocal Guide · 54 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
I was recommended Star Auto by the auto place I usually use cuz they were slammed. So I called and talked to Drew and he made it happen for my 07 Avalon. Star is now my go to when I have auto repair needs! Drew is super super nice, good at breaking all this down for people like me that know nothing about car repairs. Drew broke everything down easily and organized so I can know what needs to get fixed and what has to get fixed. I’ve never been to a place as detailed and organized in their work and I appreciate that! Thanks Drew and Star Auto crew!
Price assessment: Reasonable price
Cathy DeYoung6 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
My car stopped working downtown in the middle of the day. After calling AAA, my first call was to Star Auto. Drew at their office answered and assured me that they would fit me in that day. I had my car towed to them and within the next day they were able to pinpoint and fix the problem for a very reasonable price. I highly recommend Star Auto as a trustworthy, affordable and capable auto repair shop.
Price assessment: Reasonable price
Services: Electrical, Brakes, Battery
Response from the owner · a month ago
Cathy, we appreciate you sharing your experience and are so glad Star Auto Service Inc. could help get your car safely back on the road right when you needed it. It is wonderful to know our team addressed the urgent repairs and helped with honest recommendations while keeping costs reasonable. Thank you for putting your trust in us and for recommending our shop to others. We look forward to being here for any future car care needs that you might have!
Gerry MartinLocal Guide · 18 reviewsiTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
I shared my concern about my car blowing hot 🔥 air instead of cool air. He vetted Star Auto with his 4 vehicles. And I vetted the Auto services with 5 stars rating online by almost 500 satisfied customers. I'm extremely pleased with the professional Auto service. No longer subject to a heat stroke in my car while driving with the windows down. I'm seriously thinking about changing my personal care provider.
I recently noticed a change in my car's transmission at speeds below 28 mph. I immediately contacted Star Auto for assistance. Within 24 hours, their professional services were completed at a reasonable price for a retiree. I look forward to scheduling more automotive services soon.
Price assessment: Reasonable price
Services: Transmission, A/C installation & repair
Nick BlackLocal Guide · 37 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Ricky is the man! I had a couple issues with my Infiniti and they got me in and out in 2 days which is almost unheard of.
Price assessment: Reasonable price
Response from the owner · a month ago
Great to hear we could get your Infiniti back on the road so quickly. It means a lot that you trusted Star Auto Service Inc. for your repairs and took the time to share your experience. Thank you for the positive feedback, and let us know if we can help with anything else in the future!
