Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Star Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Star Auto Service

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 424 Google reviews

📞 Call (504) 837-3655Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Star Auto Service is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Star Auto Service is better than 80% of auto repair shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Star Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Star Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Star Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Star Auto Service is better than 47% of auto repair shops.C
47

Reviews for your job

Customers hired Star Auto Service for 8 kinds of job.

Star Auto Service for auto engine tuning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine tuning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 39

All 13 Google reviews tagged “Auto engine tuning”

David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super impressed by their workmanship & communication with me about t my problem and how they would go about fixing the issue. I highly recommend Star Auto !

ElectricalAuto engine diagnosticExhaust
MonicaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joey and Henry from Allstar were a pleasure to do business with. I’ve been looking for years for an honest auto body shop. I finally found one. Thanks Joey for all your help and communication.

Auto engine diagnosticOil changeAuto engine tuning
Megrich4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Omg! This was the best shop I have came across. If I could give it a thousand stars I would. Everyone was super friendly and very informative. Thanks !

Auto engine diagnosticAuto engine tuning
Adriana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe was super accommodating and friendly! I had a wonderful experience, glad to find an honest and quality mechanic to work with moving forward.

ExhaustGeneral repairs & maintenanceTires+ Punctuality+ Quality+ Professionalism
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Place was amazing! Fast reliable service !!! Will definitely use for any more of my needs

Auto engine tuning
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Star Auto is a family owned and operated business that is friendly and has the knowledge to communicate with their customers, the repairs are done quickly and your vehicle is returned and running as it should, I’ve recommended Star Auto to my friends and family, these are folks you can trust.

BrakesAir conditioningElectrical repair+ Punctuality+ Quality+ Professionalism
chelsea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve never had any car Maitenance or service provided to the level that Joey takes care of his clients/customers. If I have any car issue at all, I contact Joey and I am given an immediate peace of mind that the job will be completed in full, swiftly, fairly priced, and to the highest level of service. I have quit…

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Eric4 years ago★★★★★

Rating only, no written review.

Auto maintenanceGeneral repairs & maintenanceSteering & suspension repair
david10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesCarburetor cleaning
Garrett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine tuning+ Punctuality+ Quality+ Professionalism
lloydEdited 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Darryl7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto glass repairAir conditioning+ Quality+ Professionalism+ Value
Luis5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance51—
Auto engine diagnostic37—
Electrical repair23—
Brakes23—
Engine repair21—
Tires20—
Oil change20—
Steering & suspension repair19—

Compare with

New Orleans Mechanical Pros logoNew Orleans Mechanical ProsExperts Score 99New Orleans · 5.00★Mike’s Auto Center logoMike’s Auto CenterExperts Score 94New Orleans · 4.95★Major Minor Auto Service logoMajor Minor Auto ServiceExperts Score 92New Orleans · 4.94★