Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Star Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Star Auto Service

New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #84Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 424 Google reviews

📞 Call (504) 837-3655Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Star Auto Service is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Star Auto Service is better than 80% of auto repair shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Star Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Star Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Star Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Star Auto Service is better than 47% of auto repair shops.C
47

Reviews for your job

Customers hired Star Auto Service for 8 kinds of job.

Star Auto Service for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Engine repair” · showing 20

datboyhieuLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Joey and Ricky are great folks. Great communication and didn’t just do anymore then needed without your approval. Wouldn’t have any problem sending any vehicles of mines.

Great priceEngine repair
Hanadie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can’t say enough good things about Joey and his team. I brought two of my cars here within just two weeks, and both experiences were excellent. The first time I came in, I had a piece of plastic under the car dragging on the ground. Joey took one look at it, cut it for me on the spot, and didn’t even charge me.…

Reasonable priceAuto engine diagnosticEngine repair
Jared5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

These guys can be trusted with even the biggest repair projects. I learned first hand. Happy customer!

Reasonable priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
JohnLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Star Auto rocks!! I found them by accident when I had a flat tire.. They are super nice (especially Mr Frank), fast, affordable and quick communicators. Family owned for a long long time and you'll see why. Give them a try for your next vehicle issue.

A/C installation & repairEngine repair
Mark8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Frank and the others did a great job replacing the engine. Very friendly and did a good job communicating with me.

Engine repair
MarkLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really glad I took my car here. My high mileage car was in desperate need of a valve adjustment and some other services. It sounded horrible before I brought it to them, now it’s running smoothly. Everyone was professional. Prices were fair!

Auto maintenanceEngine repairGeneral repairs & maintenance
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone was nice and professional,Joey called and explained each phase of the repairs. I have heard many good things about Star Auto and decided to have my truck towed to them. They are A players and I highly recommend them for your car repairs. They perform quality work, have great customer service and the repairs…

Air & cabin filter replacementAir conditioningEngine repair
JariusLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joey was very friendly and very transparent about everything. He'll make sure to let you know of any problem and even will give you a detailed report of any issues that need to be taken care of. A great mechanic!

Auto glass repairEngine repair+ Quality+ Professionalism
JAREDLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Joey and Star Auto are first class and very punctual.

Engine repairSteering & suspension repairTires+ Professionalism
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent service and very friendly people. My car runs beautifully.

Auto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
M6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Communicated with me on the issue, provided service in a timely manner. Would definitely go back.

Engine repair+ Quality+ Professionalism+ Value
Joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Star Auto is a family owned and operated business that is friendly and has the knowledge to communicate with their customers, the repairs are done quickly and your vehicle is returned and running as it should, I’ve recommended Star Auto to my friends and family, these are folks you can trust.

BrakesAir conditioningElectrical repair+ Punctuality+ Quality+ Professionalism
chelsea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve never had any car Maitenance or service provided to the level that Joey takes care of his clients/customers. If I have any car issue at all, I contact Joey and I am given an immediate peace of mind that the job will be completed in full, swiftly, fairly priced, and to the highest level of service. I have quit…

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
FrankLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Engine repair
Bryan4 years ago★★★★

Rating only, no written review.

BrakesEngine repair
lloydEdited 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Glenn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Karlos4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesEngine repair+ Professionalism
robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

ElectricalEngine repair+ Punctuality+ Quality+ Professionalism
JakeLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical repairEngine repair+ Quality

Show more engine repair reviews (1 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 63%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance51—
Auto engine diagnostic37—
Electrical repair23—
Brakes23—
Engine repair21—
Tires20—
Oil change20—
Steering & suspension repair19—

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