NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for foot massages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$86
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Foot massages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13

All 12 Google reviews tagged “Foot massages”

★★★★★ Nafa · a year ago

Absolutely amazing pedicure experience! The nails were perfect. The workers were so kind and accommodating and the area was so clean!! I would absolutely come back.

Paid $80–100Foot massagesSculpted nailsPedicure
★★★★★ Michael · a year ago

Came in for a top of the line pedicure with a friend who is a regular. The whole experience was excellent. Extremely friendly and well trained staff. Will definitely return!

Paid $60–80PedicureFoot massages
★★★★★ Mamie · a year ago

Wonderful! Relaxing and refreshing - 👏🏻 great job!! Thank you!

Paid $100–120PedicureManicureFoot massages
★★★★★ Chris · 2 years ago

I recently had the pleasure of visiting Star Nails, and my experience was nothing short of amazing! Olivia and her entire team provided top-tier service from the moment I walked through the door. The atmosphere was welcoming, clean, and incredibly relaxing.<br><br>Olivia and her team were all professional, friendly,…

Paid $80–100PedicureManicureFoot massages
★★★★★ Trent · 2 years ago

I had the absolute best experience at Star Nails Spa! From the moment I walked in, I was greeted with warmth and professionalism. The salon is impeccably clean, beautifully decorated, and has a calming atmosphere that instantly put me at ease.<br><br>The staff are incredibly skilled and attentive. My nail…

Paid $160–180PedicureManicureFoot massages
★★★★★ Pamela · 2 years ago

First time coming here. Got a pedicure with Dian and she did an amazing job. Clean and organized spot. Totally recommended.

Paid $40–60PedicureFoot massagesCallus removal
★★★★★ A · 2 years ago

Loveee my first time here!! My nails were cut, shaped and manicured so perfectly! Everyone here is so nice and welcoming. You can tell they put in alot of pride and effort behind their work. I’m definitely coming back here

PedicureManicureFoot massages
★★★★★ Maggie · 2 years ago

My nails were a disaster until I found Star Nails. Olivia(owner) has turned my nails from disaster to absolute perfection ❤️<br><br>I can’t recommend them enough!<br>You will thank me 🙏🏻

PedicureManicureFoot massages
★★★★★ mike · 2 years ago

The owner is brilliant!<br>The staff is kind and qualified<br>I can’t recommend this place enough!<br>Although I hate to share my secret - I will cause you are gonna thank me.

PedicureManicureFoot massages
★★★★★ Catherine · 2 years ago

Star Nails and Olivia’s team are my “go to” place in LA for a mani-pedi. Their service is exceptional, and I always leave feeling relaxed and with beautiful nails. I would never go anywhere else!

Paid $120–140PedicureFoot massagesPolish removal
★★★★★ Amanda · 3 years ago

Olivia, Selena, Julia, and the rest of the Star Nails crew are my absolute favorite. They are always up for doing fun, new styles and always treat me with the utmost respect. They’re reasonably priced and have great overall service, not to mention they’re flexible with walk ins or appointments. Olivia has created a…

Back massagesCallus removalFoot massages
★★★★★ Mike · 3 years ago

Rating only, no written review.

Foot massagesGel manicuresManicure

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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