NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Julie · 4 weeks ago

Everyone is so nice here!! I have very sensitive feet but they make the experience super relaxing and do an amazing job every time. ❤️

Paid $20–40Pedicure
★★★★★ Thomas · a month ago

Hana and Kim were absolutely amazing. Highly recommended pedicure, and manicure. Five Stars across the board very professional.

Paid $40–60
★★★★★ Cherry · 2 months ago

The place was very clean and smells really nice. No chemical smell at all. They have massage chairs, which I love very much.<br>Dian did my pedicure and she was very sweet. She was very gentle and very attentive. She took the time to shape my nails and clean my cuticles. My pedicure came out really looking nice and…

Paid $60–80PedicureGel manicures
★★★★★ faith · 3 months ago

This was the fast nail appointment that I’ve ever had. I brought in a picture of what I wanted and they look spot on. I love the color and design. They were up front about pricing and made sure I was satisfied with every detail of the appointment. Definitely will be back!

Paid $60–80Nail extensionsGel manicures
★★ Samantha · 3 months ago

I was really looking forward to trying this nail salon a few days ago, I booked a deluxe pedicure (starts at ~$50) and asked to add gel + French tip. The service was friendly, but the quality of the nails was lacking. One of my big toe nails was cut completely crooked, I asked my nail tech if she could please…

Paid $80–100Pedicure
★★★★★ Crystal · Edited 4 months ago

So happy I found this hidden gem! Came in for the first time as a walk-in and they were able to take me within 5 minuets! Emily did my pedicure and I believe Kelly did my manicure and let me just say, I love how they both turned out! It looks so so beautiful and I appreciated how both nail techs took their time to…

Paid $100–120PedicureGel manicures

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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