NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$97
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Gel manicures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 17

All 20 Google reviews tagged “Gel manicures”

★★★★★ Creative · a month ago

Olivia is the bestest in the entire world at nails! She has been taking care of my nails/feet for ten years and it is always a great experience. Star Nails is my favorite. Highly Recommend ❤️

PedicureGel manicures
★★★★★ Cherry · 2 months ago

The place was very clean and smells really nice. No chemical smell at all. They have massage chairs, which I love very much.<br>Dian did my pedicure and she was very sweet. She was very gentle and very attentive. She took the time to shape my nails and clean my cuticles. My pedicure came out really looking nice and…

Paid $60–80PedicureGel manicures
★★★ Leanne · Edited 2 months ago

Olivia did an incredible job on my manicure! I’ve always had difficult, weak, and ugly nails that have left many nail techs frustrated and confused over the years — they’re brittle, uneven, discolored, and full of ridges, among other problems. I had planned to just get a regular gel manicure and hope for the best,…

ManicureGel manicures
★★★★★ faith · 3 months ago

This was the fast nail appointment that I’ve ever had. I brought in a picture of what I wanted and they look spot on. I love the color and design. They were up front about pricing and made sure I was satisfied with every detail of the appointment. Definitely will be back!

Paid $60–80Nail extensionsGel manicures
★★★★★ Crystal · Edited 4 months ago

So happy I found this hidden gem! Came in for the first time as a walk-in and they were able to take me within 5 minuets! Emily did my pedicure and I believe Kelly did my manicure and let me just say, I love how they both turned out! It looks so so beautiful and I appreciated how both nail techs took their time to…

Paid $100–120PedicureGel manicures
★★★★★ Monique · 5 months ago

Such a hidden gem! The best place to get a pedicure in the city. Whether you’re getting a mani or a pedi, they take their time with you to make sure everything comes out just right. I’ve been going here for over a year as long as I live in North Hollywood, I’ll continue to come here.

Paid $80–100Nail paintingPedicureGel manicures
★★★★★ Nairobys · 8 months ago

Miss Olivia and Miss Linh were super kind and gentle with my hands and listened to my request regarding the filing of my nails! I felt so relaxed and loved how my abstract nail art came out!

Paid $140–160Nail artPedicureGel manicures
★★★★★ Breanna · 9 months ago

Loved it

Paid $40–60PedicureGel manicures
★★★★★ jackie · a year ago

Amazing service and great prices. I got a full medium length top gel set and my nails turned out so beautiful, even better than the photo inspo I showed!

Paid $80–100Nail designsGel manicures
★★★★★ Juliana · a year ago

Olivia did a phenomenal job! I had an idea of what I wanted from something I’d seen online and she made the design even BETTER than my reference pics! Also she was able to fit my cousin and I in without reservations on a Friday afternoon :)

Paid $80–100Nail artNail designsGel manicures
★★★★★ Callie · 2 years ago

Got gel x and a pedicure, and it was so nice! I really enjoyed my experience. They were kind and very thorough!

PedicureGel manicures
★★★★★ Teveya · 2 years ago

I've been getting my nails done at Star Nails Spa for several years and each time my nails look fantastic! I always get great compliments on my nails! Olivia always does a superb job - very precise, professional, creative and easy to work with!

Paid $80–100Nail artNail designsGel manicures
★★★★★ Amanda · 3 years ago

Olivia, Selena, Julia, and the rest of the Star Nails crew are my absolute favorite. They are always up for doing fun, new styles and always treat me with the utmost respect. They’re reasonably priced and have great overall service, not to mention they’re flexible with walk ins or appointments. Olivia has created a…

Back massagesCallus removalFoot massages
★★★★★ Susan · 3 years ago

Best nails I have ever gotten! The staff took their time, and the man doing mine fixed any little mistakes he made. They looked absolutely perfect!

Kids' manicuresDip powderGel manicures
★★★★★ Valerie · 3 years ago

These ladies here changed my life today! I never liked to return to nail salons because I always felt uncomfortable, but every single lady here made me feel like I was family walking in like nobody's business, and I was a new client. I am 30 years old and it was only my 2nd time ever in my life getting gel done,…

Callus removalGel manicuresHand & foot massages
★★★★★ Laurie · 4 years ago

Star Nail Spa is the best I have found in the area! Olivia is fast and her work is on point! The shop is very clean and keeps up with protocol and latest techniques. They prefer cash. It’s not the cheapest but you do get what you pay for. I am a chef so my hands get quite a workout. My nails last 3-4 weeks, never…

Acrylic nailsGel manicuresManicure
★★★★★ Lori · 4 years ago

The ladies here at star nails spa are so calming, so professional, so timely and my gel nails look like regular polish and they last forever.<br>It truly is like a spa here they’re not just getting people in and out. I so appreciate you all for making me feel like I went to a full day spa with gorgeous nails and…

Gel manicuresManicurePedicure+ Punctuality+ Cleanliness+ Quality
★★★★★ Abby · Edited 4 years ago

Jackie was amazing (as always) and made my holiday nails so beautiful. 😍

Dip powderGel manicuresManicure+ Punctuality+ Cleanliness+ Quality
★★★★★ Lisa · 7 months ago

Rating only, no written review.

Paid $120–140PedicureGel manicures
★★★★★ Mike · 3 years ago

Rating only, no written review.

Foot massagesGel manicuresManicure

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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