NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$43–$73
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 20

All 38 Google reviews tagged “Manicure” · showing 20

★★★ Leanne · Edited 2 months ago

Olivia did an incredible job on my manicure! I’ve always had difficult, weak, and ugly nails that have left many nail techs frustrated and confused over the years — they’re brittle, uneven, discolored, and full of ridges, among other problems. I had planned to just get a regular gel manicure and hope for the best,…

ManicureGel manicures
★★★★★ Nina · 7 months ago

Olivia and the team are amazing ! Definitely all professionals 🤍 Thank you 🙏🏼

Nail artNail extensionsNail painting
★★★★★ sayo · a year ago

Was an amazing experience with Julia and will go again! Was extremely precise and I can’t wait to go again. I do not normally go for manicures often, but this place made me feel extremely comfortable with my requests and heard. So happy to have a great experience! Thank you

Paid $60–80Manicure
★★★★★ S · a year ago

So wonderful. Such a peaceful environment and kind and accommodating staff. Yay thank you Star Nails!

PedicureManicure
★★★★★ Sofia · a year ago

Loved my experience here! Olivia was so great and my nails turned out perfect!

Paid $60–80ManicureNail art
★★★★★ Ashley · a year ago

Been coming for years now! They pay attention to detail and they have great customer service. I think they are fairly priced given the area and I always feel so relaxed coming to the salon. Definitely recommend :)

Paid $40–60PedicureManicure
★★★★★ Bridget · Edited a year ago

Julia(mani) and Yan (pedi) were both amazing! I came in with terrible nails waiting too long just because of budget. They were both very nice and Yan did a really great on pedicure. Pricing was $$ but expected for Toluca Lake. $130 for gel mani/ pedi.

Paid $120–140PedicureManicure
★★★★★ Mamie · a year ago

Wonderful! Relaxing and refreshing - 👏🏻 great job!! Thank you!

Paid $100–120PedicureManicureFoot massages
★★★★★ Nyah · 2 years ago

Everyone is so nice and talented! Love this place.

PedicureManicure
★★★★★ Chris · 2 years ago

I recently had the pleasure of visiting Star Nails, and my experience was nothing short of amazing! Olivia and her entire team provided top-tier service from the moment I walked through the door. The atmosphere was welcoming, clean, and incredibly relaxing.<br><br>Olivia and her team were all professional, friendly,…

Paid $80–100PedicureManicureFoot massages
★★★★★ Trent · 2 years ago

I had the absolute best experience at Star Nails Spa! From the moment I walked in, I was greeted with warmth and professionalism. The salon is impeccably clean, beautifully decorated, and has a calming atmosphere that instantly put me at ease.<br><br>The staff are incredibly skilled and attentive. My nail…

Paid $160–180PedicureManicureFoot massages
★★★★★ ashley · 2 years ago

First time here, service was great. As a women I’ve been to many many nails place and it’s a fresh of air when I find a place that’s good! I had Olivia for my builder gel on natural nails and Tou for my gel pedicure. I will be definitely back again!

PedicureManicure
★★★★★ Lisa · 2 years ago

Always very friendly, gel somehow lasts longer when I get it done here.

Paid $100–120PedicureManicure
★★★★★ Rebecca · 2 years ago

Very friendly staff! Got Medi and Pedi done within an hour and a half time. Builder gel was done beautifully.

Paid $60–80PedicureManicureNail art
★★★★★ Shannon · 2 years ago

Olivia and Dian did my nails and toes! They were both so professional and kind! They work fast and I love my nails and toes !

PedicureManicure
★★★★★ LeaAnna · 2 years ago

I love this place! Olivia and the entire crew is so kind and always do a great job.

PedicureManicure
★★★★★ Holly · 2 years ago

Loved the experience - received a Gel X manicure and a pedicure and am very happy with the results.

PedicureManicure
★★★★★ Nikki · Edited 2 years ago

Been coming here for years, absolutely love this place!!!

Manicure+ Punctuality+ Cleanliness+ Quality
★★★★★ Sophia · 2 years ago

Beautiful nails every time I’d say best in LA

Paid $80–100Manicure
★★★★★ A · 2 years ago

Loveee my first time here!! My nails were cut, shaped and manicured so perfectly! Everyone here is so nice and welcoming. You can tell they put in alot of pride and effort behind their work. I’m definitely coming back here

PedicureManicureFoot massages

Show more manicure reviews (18 more) →

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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