NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for nail art

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$65–$88
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Nail art”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 15

All 13 Google reviews tagged “Nail art”

★★★★★ Gigi · 6 months ago

Great job ! They came out so cute and they did it very fast for how detailed the design was :) Highly recommended!

Nail artNail extensions
★★★★★ Tanya · 6 months ago

Had such a great experience at Star Nail Spa! Olivia is incredibly talented. She really listened to what I wanted and brought my vision to life with beautiful nail art. The atmosphere is warm, relaxing, and welcoming, which made the whole visit even better. Highly recommend if you’re looking for quality work and a…

Paid $80–100Nail artService not listed
★★★★★ Nina · 7 months ago

Olivia and the team are amazing ! Definitely all professionals 🤍 Thank you 🙏🏼

Nail artNail extensionsNail painting
★★★★★ Nairobys · 8 months ago

Miss Olivia and Miss Linh were super kind and gentle with my hands and listened to my request regarding the filing of my nails! I felt so relaxed and loved how my abstract nail art came out!

Paid $140–160Nail artPedicureGel manicures
★★★★★ Juliana · a year ago

Olivia did a phenomenal job! I had an idea of what I wanted from something I’d seen online and she made the design even BETTER than my reference pics! Also she was able to fit my cousin and I in without reservations on a Friday afternoon :)

Paid $80–100Nail artNail designsGel manicures
★★★★ Syiedah · a year ago

Got acrylic removal and medium Gel X.<br>Everything the other comments say about Olivia is true! She was nice, fast, and professional. She was receptive to me asking for modifications.<br>3% fee for card purchase and No AMEX accepted, but there is a sign about both when you come in.<br>I only gave 4 instead of 5…

Paid $80–100Nail artNail extensionsSynthetic nail removal
★★★★★ Sofia · a year ago

Loved my experience here! Olivia was so great and my nails turned out perfect!

Paid $60–80ManicureNail art
★★★★★ Robyn · a year ago

I had a great experience with Star Nails. I was searching for a salon that used T.A.P. gel nails after having TAP nails for the last several months from my home salon in Atlanta. Olivia knew exactly what I was talking about when I called. I had an excellent Deluxe Pedicure and Olivia did my nails. I showed her a…

Paid $120–140PedicureNail artNail painting
★★★★★ Azul · 2 years ago

Came in today around 12 and they did an amazing job 😍😍. I got gel x with a design. They are very meticulous with your nails and go for perfection. I'm definitely coming back again!!

Paid $100–120Sculpted nailsNail art
★★★★★ Rebecca · 2 years ago

Very friendly staff! Got Medi and Pedi done within an hour and a half time. Builder gel was done beautifully.

Paid $60–80PedicureManicureNail art
★★★★★ Teveya · 2 years ago

I've been getting my nails done at Star Nails Spa for several years and each time my nails look fantastic! I always get great compliments on my nails! Olivia always does a superb job - very precise, professional, creative and easy to work with!

Paid $80–100Nail artNail designsGel manicures
★★★★★ diana · 2 years ago

Very nice place for nails. All techs are great. Clean and efficient. Very prompt.

Paid $100–120PedicureManicureSculpted nails
★★★★★ Valerie · 3 years ago

These ladies here changed my life today! I never liked to return to nail salons because I always felt uncomfortable, but every single lady here made me feel like I was family walking in like nobody's business, and I was a new client. I am 30 years old and it was only my 2nd time ever in my life getting gel done,…

Callus removalGel manicuresHand & foot massages

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

Compare with