NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for nail extensions

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$60–$89
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Nail extensions”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 12

All 12 Google reviews tagged “Nail extensions”

★★★★★ faith · 3 months ago

This was the fast nail appointment that I’ve ever had. I brought in a picture of what I wanted and they look spot on. I love the color and design. They were up front about pricing and made sure I was satisfied with every detail of the appointment. Definitely will be back!

Paid $60–80Nail extensionsGel manicures
★★★★★ Gigi · 6 months ago

Great job ! They came out so cute and they did it very fast for how detailed the design was :) Highly recommended!

Nail artNail extensions
★★★★★ Nina · 7 months ago

Olivia and the team are amazing ! Definitely all professionals 🤍 Thank you 🙏🏼

Nail artNail extensionsNail painting
★★★★ Syiedah · a year ago

Got acrylic removal and medium Gel X.<br>Everything the other comments say about Olivia is true! She was nice, fast, and professional. She was receptive to me asking for modifications.<br>3% fee for card purchase and No AMEX accepted, but there is a sign about both when you come in.<br>I only gave 4 instead of 5…

Paid $80–100Nail artNail extensionsSynthetic nail removal
★★★★★ Sarah · a year ago

AMAZING! Olivia was the sweetest. I came in for the first time and she took such great care of me. She worked fast and paid close attention to my nails. I wanted something simple and low maintenance and she offered to do builder gel for a great price. I didn’t just feel like a random customer, she truly took the…

Paid $60–80Sculpted nailsNail extensions
★★★★★ Lauren · 2 years ago

Excellent service and flawless results! The team at Star Nails made my visit relaxing and enjoyable. My nails look stunning—highly recommend!

Paid $160–180PedicureSculpted nailsNail extensions
★★★★★ diana · 2 years ago

Very nice place for nails. All techs are great. Clean and efficient. Very prompt.

Paid $100–120PedicureManicureSculpted nails
★★★★★ Alexia · 2 years ago

Everyone at star nails spa is wonderful! Olivia is highly talented and experienced and uses quality products. My poly gel nails last 1 month with her. Definitely recommend getting your nails done here’s

Paid $100–120PedicureNail extensions
★★★★★ Valerie · 3 years ago

These ladies here changed my life today! I never liked to return to nail salons because I always felt uncomfortable, but every single lady here made me feel like I was family walking in like nobody's business, and I was a new client. I am 30 years old and it was only my 2nd time ever in my life getting gel done,…

Callus removalGel manicuresHand & foot massages
★★★★ Layla · 2 years ago

Rating only, no written review.

Nail extensions
★★★★★ Lola · 2 years ago

Rating only, no written review.

Nail extensions
★★★★★ Shylee · 2 years ago

Rating only, no written review.

Paid $80–100PedicureNail extensions

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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