NAIL SALONS · BURBANK, CA
Star Nails Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.36SCORE

Star Nails Spa

Better than 20% of nail salons · #16 of 20

4.8★200 Google reviewsGoogle star rating as shown on Google Maps.
4.56★last 12 monthsAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yrs (avg 4%)Share of reviews from the last 24 months that gave 1 or 2 stars.
36%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Star Nails Spa for waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.$20–40
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 41/100.How Job match is calculatedBuilt only from reviews Google tagged “Waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 5 Google reviews tagged “Waxing”

★★★★★ Nina · 7 months ago

Olivia and the team are amazing ! Definitely all professionals 🤍 Thank you 🙏🏼

Nail artNail extensionsNail painting
★ Woah · 11 months ago

I’ve been over charged with service here. The price for Eyebrow wax changes everytime in fact it’s only a ten dollar difference from getting a full set few times that I came here. The service is suppose to be good and it’s only good when she over charge which is wrong. Every service should be always good and the…

Paid $20–40Waxing
★★★★★ Mark · 2 years ago

Spectacular service

Waxing
★★★★★ Steephanie · 2 years ago

They are absolutely amazing here. I always just walk in and they are able to accommodate me with waxing or a pedicure. They are always so nice. I highly recommend this place.

Paid $20–40Waxing
★★★★ Kimmy · a year ago

Rating only, no written review.

Paid $60–80PedicureManicureWaxing

vs category

Blue = Star, grey = nail salons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

1.01.52.02.53.03.54.04.55.02024-Q1: 5.00★ (8 reviews)2024-Q2: 4.90★ (50 reviews)2024-Q3: 4.69★ (16 reviews)2024-Q4: 5.00★ (18 reviews)2025-Q1: 4.88★ (8 reviews)2025-Q2: 4.00★ (5 reviews)2025-Q3: 5.00★ (8 reviews)2025-Q4: 4.43★ (7 reviews)2026-Q1: 4.64★ (11 reviews)2026-Q2: 4.75★ (16 reviews)2026-Q3: 4.75★ (8 reviews)2026-Q4: 1.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$79+7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%28+9.8Reliability 15%28+4.2Craft & service 20%42+8.4Value 10%40+4Momentum 8%18+1.4Track record 7%88+6.2Accountability 5%43+2.2Experts Score= 36Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
28
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
28
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
42
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
40
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
43

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6 / −0
Professionalism
+6 / −0
Responsiveness
+0 / −0
Punctuality
+4 / −0
Value
+4 / −0

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