Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
Google reviewers rate Starr Cleaning Services 4.9 out of 5 based on 2739 reviews, noting that the owner responds to 78% of feedback. Customers frequently praise punctuality, efficient communication, flexible scheduling, and fair pricing for carpet, tile, and upholstery cleaning. The work is often described as thorough and professional. However, lower-rated reviews cite specific issues regarding incomplete grout cleaning, unaddressed stains, and unexpected additional charges for remediation work.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,739 Google reviews we collected
Phrases our text analysis found in 2,105 written reviews
Price verdicts customers left with their Google review
Middle half of what 273 customers paid ($153–$340) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Showed up on time (actually was able to come early), was clean + did a fantastic job!”
“Terrible pick up experience for an average cleaning at best.”
“Austin showed up on time, is kind, communicative and really seems to care about the customer's experience.”
“Didn't come out clean, technician was unprofessional and rude.”
“The cleaning technician, Zane, was very friendly, thorough and efficient.”
“I would recommend them and will be a returning customer!”
“I've used them several times and, unfortunately, will not use them again after the last experience.”
“The price was upfront and fair with no add ons or upselling.”
“when I reached out and mentioned that it looked bad, I was told a deep cleaning would cost an extra $150.”
“They communicate well, are flexible when our schedules change and do great work.”
“Austin, was up front on explaining the cleaning process and what to expect with my 21 year old carpet.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Starr Cleaning Services for 8 kinds of job. Pick one to see what they paid and said.
Had another great experience with Starr Cleaning! After having them out to clean my white couch, I had them back out for a full house carpet and tile+grout cleaning. Austin showed up on time, is kind, communicative and really seems to care about the customer's experience. The tile and grout looks night and day…
This is the 3rd time I've used Starr to clean my carpets. Each time has gone very well. They communicate well, are flexible when our schedules change and do great work. They are very quick and efficient. I plan to continue using them going forward.
For the most part, Starr did a great job! My only complaint is the living room carpet that still had staining after cleaning. Overall, they did a great job!
Great experience! We got three rooms carpets cleaned and It was pretty quick! Looks great!
The young man was very professional on time clean the carpet and the floor very pleased with the work everything came out beautiful I would recommend this company to anyone in need of carpet cleaning Etc
Zane did an awesome job on our rugs and couch! He was thorough and explained things as well. They look much better!
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 739 | $170–$334 |
| Carpet steam cleaning | 510 | $170–$334 |
| Pet stain & odor removal | 341 | $139–$373 |
| Area rug cleaning | 339 | $170–$453 |
| Upholstery cleaning | 316 | $189–$353 |
| Mattress cleaning | 16 | — |
| Drapes & curtain cleaning | 8 | — |
| Leather cleaning | 4 | — |
4.9 ★★★★★ 2,739 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Showed up on time (actually was able to come early), was clean + did a fantastic job! Will be using them again in the future. Great pricing.
Had another great experience with Starr Cleaning! After having them out to clean my white couch, I had them back out for a full house carpet and tile+grout cleaning. Austin showed up on time, is kind, communicative and really seems to care about the customer's experience. The tile and grout looks night and day difference and I am super pleased! I will be using Starr Cleaning again!
Thank you so much!
Light carpet and white tile were cleaned beautifully. Thank you
Thanks Hansen!
The cleaning technician, Zane, was very friendly, thorough and efficient.
This is the 3rd time I've used Starr to clean my carpets. Each time has gone very well. They communicate well, are flexible when our schedules change and do great work. They are very quick and efficient. I plan to continue using them going forward.
Austin, was up front on explaining the cleaning process and what to expect with my 21 year old carpet. Tile cleaning was also good. I would recommend his services.
Steve, thanks for the recommendation and for noting Austin’s clear walk through of the process. We’re glad the tile and your 21 year old carpet enjoyed their spa day, and Austin says carpets age like fine wine. We can’t wait to make your floors shine again.
Austin was amazing! Carpets look great and arrived on time. Highly recommend!
Scelli, your review made our day and had us high fiving a mop. We love that Austin arrived on time and left your carpets looking fantastic. Thanks for recommending us, you officially have great taste in cleaners.
Great service - Austin was here right at 7am and took care of my loveseat & carpet within 45 mins. I would recommend them and will be a returning customer!
Ciera, thanks for the five stars and the shout out! We’re doing a happy vacuum boogie that Austin showed up on time and had your loveseat and carpet looking great in 45 minutes. Your recommendation made our day, and we’ll be ready to impress you again when you return.
For the most part, Starr did a great job! My only complaint is the living room carpet that still had staining after cleaning. Overall, they did a great job!
Thanks for the honest four stars, Katy. We’re glad Starr did a great job overall, and that living room stain sounds like it had a mind of its own. We appreciate the heads up and will share your feedback with Starr so we can keep getting better.
Great experience! We got three rooms carpets cleaned and It was pretty quick! Looks great!
Mary Aunario, thanks for the five stars! We’re delighted three rooms got cleaned quickly and now look fantastic, our crew may have celebrated with a tiny victory jig. It makes our day to know the result hit the mark. We can’t wait to help keep your carpets looking sharp again.
Analyzing 6,520,3756.5M ReviewsFor 18,08018.1K Experts
