Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Starr Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Starr Cleaning Services

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 2,739 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Starr Cleaning Services is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Starr Cleaning Services is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Starr Cleaning Services is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Starr Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Starr Cleaning Services for 8 kinds of job.

Starr Cleaning Services for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.340
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 340 Google reviews tagged “Area rug cleaning” · showing 20

Jazlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

Had another great experience with Starr Cleaning! After having them out to clean my white couch, I had them back out for a full house carpet and tile+grout cleaning. Austin showed up on time, is kind, communicative and really seems to care about the customer's experience. The tile and grout looks night and day…

Paid $350–400Great priceCarpet steam cleaningArea rug cleaningService not listed
Tiffany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zane did an awesome job on our rugs and couch! He was thorough and explained things as well. They look much better!

Paid $300–350Reasonable priceUpholstery cleaningArea rug cleaning
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Zane was so fast he got rid of all the pet stains that I was fairly certain we’re not even going to come out. They got me scheduled the next day, it was a great experience. Very easy to schedule over text which is also very nice.! Thank you!

Customer photo from Ashley's review
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Go6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast, friendly, helpful. My rug is clean again.

Paid $100–150Reasonable priceArea rug cleaning
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service from Starr cleaning. I had area rugs, chairs and travertine floor cleaned. Austin is very friendly, courteous and efficient.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Starr Cleaning several times now and I am super happy with their service and the finished product. I have had carpets, couches and rugs cleaned. 5 starr!!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience for a tough clean up. Very friendly and punctual. I’ve already referred them to others.

Paid $100–150Great priceArea rug cleaning
SteveLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

3rd time I’ve had these guys out to clean my carpet- These guys are awesome. Jake, the owner, was great. They responded really quickly to my text, had openings in my time frame, showed up on time, worked efficiently and the carpet looks awesome! Highly recommend!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I love Starr cleaning. They have been cleaning my carpets for a few years and I have been happy with their work every time. They are friendly and just do a great job! And best of all, they come when they say they are going to come. Very prompt and efficient.

General carpet cleaningPet stain & odor removalArea rug cleaning
J12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service and everything looks great.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Job well done

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Austin was extremely professional and did a wonderful job on carpet and tile cleaning! Will definitely hire Starr again!

Paid $500+Great priceCarpet steam cleaningArea rug cleaning
Cyndi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Both Corrine and Jake were fantastic@ From the front end to the delivery: pleasant,professional and timely. Highly recommend. My tile floors and "old" carpet look great and nothing like the smell of a clean house! Thank you Starr Cleaning....FIVE STARRS .

Paid $50–100Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
DebraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This cleaning was the best. Have pets and the deodarizer they used during cleaning was very good at getting rid of that ugly dog accident scent.

Carpet steam cleaningPet stain & odor removalArea rug cleaning
Bailee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Love using them! They are quick to get you scheduled and are amazing!!! We definitely recommend them!!

Paid $50–100Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
GeriLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional service. Great job.

Paid $150–200Great priceArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Amanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Starrcleaning always knocks it out of the park! They are quick to respond and get you in. I always have a great experience with their technicians. They are professional and do great work. I recommend this company any chance I can get!

Carpet steam cleaningArea rug cleaning+ Responsiveness+ Quality+ Value
DustyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Been using them for years, always on time, fair pricing and they do a great job!

Great priceArea rug cleaning+ Responsiveness+ Quality+ Professionalism
D3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Starr is a great company to work with. Scheduling is easy and they respond quickly with texts and calls. Austin cleaned our carpets and a chair. He did a good and professional job. I will continue using their service.

Paid $400–450Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Austin was excellent! Our carpets looks like brand new! He was friendly and made sure everything was to our liking before he left. Absolutely fantastic service!

Paid $500+Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (320 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning739$170–$334
Carpet steam cleaning510$170–$334
Pet stain & odor removal341$139–$373
Area rug cleaning339$170–$453
Upholstery cleaning316$189–$353
Mattress cleaning16—
Drapes & curtain cleaning8—
Leather cleaning4—

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