Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Starr Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Starr Cleaning Services

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 2,739 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Starr Cleaning Services is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Starr Cleaning Services is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Starr Cleaning Services is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Starr Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Starr Cleaning Services for 8 kinds of job.

Starr Cleaning Services for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.516
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 516 Google reviews tagged “Carpet steam cleaning” · showing 20

Jazlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 hours ago★★★★★

Had another great experience with Starr Cleaning! After having them out to clean my white couch, I had them back out for a full house carpet and tile+grout cleaning. Austin showed up on time, is kind, communicative and really seems to care about the customer's experience. The tile and grout looks night and day…

Paid $350–400Great priceCarpet steam cleaningArea rug cleaningService not listed
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

The cleaning technician, Zane, was very friendly, thorough and efficient.

Paid $200–250Reasonable priceCarpet steam cleaning
Trent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This is the 3rd time I've used Starr to clean my carpets. Each time has gone very well. They communicate well, are flexible when our schedules change and do great work. They are very quick and efficient. I plan to continue using them going forward.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
CieraLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service - Austin was here right at 7am and took care of my loveseat & carpet within 45 mins. I would recommend them and will be a returning customer!

Carpet steam cleaningUpholstery cleaning
KatyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★

For the most part, Starr did a great job! My only complaint is the living room carpet that still had staining after cleaning. Overall, they did a great job!

Customer photo from Katy's reviewCustomer photo from Katy's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Jeff8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fast, nice and very efficient!

Paid $150–200Great priceCarpet steam cleaningService not listed+ Professionalism
Bonnie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and reasonable cost. My carpets old but came out great!

Paid $250–300Reasonable priceCarpet steam cleaning
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The young man was very professional on time clean the carpet and the floor very pleased with the work everything came out beautiful I would recommend this company to anyone in need of carpet cleaning Etc

Paid $250–300Reasonable priceCarpet steam cleaning
Allen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The owner himself came out and did a great job on our carpets today. We have always been very satisfied with the level of service this company provides. I highly recommend them.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Love them! They do a great job!

Paid $150–200Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Brady3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were on time and made quick work! We got our carpets cleaned and they looked great! We would absolutely use their services again!

Paid $150–200Great priceCarpet steam cleaning
brock2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Starr cleaning takes care of their customers. Easy scheduling through text message, great group of people, excellent service and locally owned! We use them 2-3 times a year. Cant beat the price!!

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Vickie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The technician was prompt, professional, and attentive to the carpet and tile needs. He was respectful and caring as he worked.

Paid $500+Great priceCarpet steam cleaningPet stain & odor removal
Reese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As always Starr Carpet Cleaners does a phenomenal job. On time, and Great communication. I only use them.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
PaulLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Easy one-stop scheduling for a deep clean move-out followed by carpet cleaning. Decent, timely job, however ceiling fans and 2 air return grates needed additional attention after crew left. Crew did not have a ladder or step ladder to adequately reach.

Paid $500+Not sureCarpet steam cleaning
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service. My carpets look ten times better than they did this morning!

Paid $150–200Great priceCarpet steam cleaning
Ellsworth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Hi, our Carpet looks great! Thank you for all your hard work.

Carpet steam cleaning
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Starr Cleaning several times now and I am super happy with their service and the finished product. I have had carpets, couches and rugs cleaned. 5 starr!!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Elaina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our carpets look amazing! There were grimy areas I had tried to clean myself but wasn't able to improve successfully, but Starr Cleaning was able to make them look new! Great job and will use again.

Paid $200–250Reasonable priceCarpet steam cleaning
Elma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jake arrived on time to clean 2 bedrooms & family room. He was very professional and completed the job in a timely manner. Removed unknown spot along spots as well as all others. Carpet looks nice. Thanks.

Paid $150–200Great priceCarpet steam cleaning

Show more carpet steam cleaning reviews (496 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning739$170–$334
Carpet steam cleaning510$170–$334
Pet stain & odor removal341$139–$373
Area rug cleaning339$170–$453
Upholstery cleaning316$189–$353
Mattress cleaning16—
Drapes & curtain cleaning8—
Leather cleaning4—

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