Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Starr Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Starr Cleaning Services

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 2,739 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Starr Cleaning Services is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Starr Cleaning Services is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Starr Cleaning Services is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Starr Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Starr Cleaning Services for 8 kinds of job.

Starr Cleaning Services for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.740
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 740 Google reviews tagged “General carpet cleaning” · showing 20

CM5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Light carpet and white tile were cleaned beautifully. Thank you

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Trent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This is the 3rd time I've used Starr to clean my carpets. Each time has gone very well. They communicate well, are flexible when our schedules change and do great work. They are very quick and efficient. I plan to continue using them going forward.

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great experience! We got three rooms carpets cleaned and It was pretty quick! Looks great!

Paid $150–200Great priceGeneral carpet cleaning
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Zane was so fast he got rid of all the pet stains that I was fairly certain we’re not even going to come out. They got me scheduled the next day, it was a great experience. Very easy to schedule over text which is also very nice.! Thank you!

Customer photo from Ashley's review
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Love them! They do a great job!

Paid $150–200Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sadia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a great experience! We got our carpet cleaned from Zane who was quick and efficient and did an amazing job! Happy with the results!

Great priceGeneral carpet cleaning
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Starr Cleaning several times now and I am super happy with their service and the finished product. I have had carpets, couches and rugs cleaned. 5 starr!!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Erin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Starr Cleaning services was great from the get go! I was able to ask questions and get an estimate quickly via text along with scheduling. We had Zane as the technician and he was professional and proficient. We had 4 bedrooms, a loft, stairs, and a walk in closet cleaned in about 1-1.5 hours. When finished, the…

Paid $300–350Reasonable priceGeneral carpet cleaning
SteveLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

3rd time I’ve had these guys out to clean my carpet- These guys are awesome. Jake, the owner, was great. They responded really quickly to my text, had openings in my time frame, showed up on time, worked efficiently and the carpet looks awesome! Highly recommend!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jennette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I love Starr cleaning. They have been cleaning my carpets for a few years and I have been happy with their work every time. They are friendly and just do a great job! And best of all, they come when they say they are going to come. Very prompt and efficient.

General carpet cleaningPet stain & odor removalArea rug cleaning
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was very nice and educated me about the process and ways forward to prevent any smells post cleaning! good price for a professional cleaning and good positive service! gained a returning customer (: thanks

Customer photo from Renee's reviewCustomer photo from Renee's review
Paid $100–150Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
FreddyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We've always had a great experience with Starr Cleaning. Today, Zane came out to clean 3 bedrooms for only $99 as they're running a special to celebrate their 10 year anniversary. He did an outstanding job. He was friendly, professional, informative, and took the time to answer all of our questions. The carpets…

Paid $50–100Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Shelly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service and very polite to work with

Great priceGeneral carpet cleaning
Brittney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Friendly and professional. Carpets look much cleaner!

Paid $150–200Reasonable priceGeneral carpet cleaning
J12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service and everything looks great.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Malery4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are so happy with our carpet cleaning results!! Will definitely use your service again and highly recommend! Super accommodating and so friendly. Thank you!!

Paid $200–250Great priceGeneral carpet cleaning
Taylor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I would highly recommend Starr Cleaners! I had a move out carpet clean scheduled and Austin was promptly on time and quickly cleaned the apartment with no issues! The most affordable pricing I was able to find and best customer service.

Paid $100–150General carpet cleaning
JeanLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleased with how all turned out. Thanks

Upholstery cleaningGeneral carpet cleaning
SheldaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Austin did a great job!

Customer photo from Shelda's review
Paid $500+Reasonable priceGeneral carpet cleaning
Alex5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience! Professional, punctual, and did an excellent job removing stains and refreshing my carpet. The team was friendly, efficient, and paid attention to detail. I would definitely use them again and highly recommend them to anyone looking for quality cleaning services.

Great priceGeneral carpet cleaning

Show more general carpet cleaning reviews (720 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning739$170–$334
Carpet steam cleaning510$170–$334
Pet stain & odor removal341$139–$373
Area rug cleaning339$170–$453
Upholstery cleaning316$189–$353
Mattress cleaning16—
Drapes & curtain cleaning8—
Leather cleaning4—

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