Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
Starr Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Starr Cleaning Services

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 4.9★ from 2,739 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Starr Cleaning Services is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Starr Cleaning Services is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Starr Cleaning Services is better than 98% of carpet cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Starr Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Starr Cleaning Services is better than 91% of carpet cleaning.A
91

Reviews for your job

Customers hired Starr Cleaning Services for 8 kinds of job.

Starr Cleaning Services for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.317
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 317 Google reviews tagged “Upholstery cleaning” · showing 20

Madison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★

Showed up on time (actually was able to come early), was clean + did a fantastic job! Will be using them again in the future. Great pricing.

Reasonable priceUpholstery cleaning
CieraLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service - Austin was here right at 7am and took care of my loveseat & carpet within 45 mins. I would recommend them and will be a returning customer!

Carpet steam cleaningUpholstery cleaning
Tiffany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zane did an awesome job on our rugs and couch! He was thorough and explained things as well. They look much better!

Paid $300–350Reasonable priceUpholstery cleaningArea rug cleaning
Brit2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great to work with! I called on a holiday weekend with a last minute request for the day after the holiday. I needed a sectional, rocker and tile/grout cleaning. Jake called me back within 5 minutes. He was very friendly, scheduled me for 7am Tuesday morning. The cleaner showed up at 7am on the dot. They did a…

Reasonable priceUpholstery cleaningService not listed
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Zane was so fast he got rid of all the pet stains that I was fairly certain we’re not even going to come out. They got me scheduled the next day, it was a great experience. Very easy to schedule over text which is also very nice.! Thank you!

Customer photo from Ashley's review
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
brock2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Starr cleaning takes care of their customers. Easy scheduling through text message, great group of people, excellent service and locally owned! We use them 2-3 times a year. Cant beat the price!!

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service from Starr cleaning. I had area rugs, chairs and travertine floor cleaned. Austin is very friendly, courteous and efficient.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaningService not listed
DanaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fabulous service across the board! Communication, timeliness, accommodations with scheduling and performance of overall service. I will use Starr again and again in addition to recommending them to my network.

Paid $100–150Great priceUpholstery cleaningPet stain & odor removal
Reese2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

As always Starr Carpet Cleaners does a phenomenal job. On time, and Great communication. I only use them.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Starr Cleaning several times now and I am super happy with their service and the finished product. I have had carpets, couches and rugs cleaned. 5 starr!!!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Ashley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

A fair price and amazing service!!

Paid $250–300Reasonable priceUpholstery cleaning
Kairleigh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had a fantastic experience with Starr Cleaning! I reached out yesterday, and they were able to come out the very next day. They arrived right on time, were friendly, professional, and worked quickly and efficiently. The whole process was so easy, and our couch looks absolutely amazing! So much cleaner than I…

Paid $350–400Great priceUpholstery cleaning
Julie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Austin was on time and professional! He removed stains and wear marks that I’ve tried to clean on my own but couldn’t. Great service!

Paid $100–150Reasonable priceUpholstery cleaningPet stain & odor removal
J12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great service and everything looks great.

Carpet steam cleaningUpholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Lisa15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jake came out and cleaned our patio furniture, tile, and grout. We are so pleased with Starr Cleaning. Jake is always conscientious, and leaves our home with our tile, grout & furniture looking brand new. We love Starr Cleaning!

Paid $450–500Great priceUpholstery cleaning
JeanLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very pleased with how all turned out. Thanks

Upholstery cleaningGeneral carpet cleaning
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a phenomenal job I recommend this company 10 out of 10

Paid $100–150Great priceCarpet steam cleaningUpholstery cleaning
Beth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The people at Starr are amazing! They were efficient, friendly and very professional! We had many areas on multiple floors that needed to be attended to, and they accommodated with a smile. I recommend to anyone looking for a carpet cleaning service, commercial or for their home.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaning
KiemLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Zane was thorough and made sure we knew what cleaning was done. Very communicative about when he would arrive. The company does a great job and their pricing is competitive.

Upholstery cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality
Lindsay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

My second time using Starr for cleaning my white couch. Raul did a great job

Paid $300–350Reasonable priceUpholstery cleaning

Show more upholstery cleaning reviews (297 more) →

Price

$221-15% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 55%Overpriced 1%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning739$170–$334
Carpet steam cleaning510$170–$334
Pet stain & odor removal341$139–$373
Area rug cleaning339$170–$453
Upholstery cleaning316$189–$353
Mattress cleaning16—
Drapes & curtain cleaning8—
Leather cleaning4—

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