Experts Reviews · Company report
Stars Junk Removal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Stars Junk Removal

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 92 furniture removal services · 5.0★ from 1,184 Google reviews

Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stars Junk Removal is better than 96% of furniture removal services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stars Junk Removal is better than 96% of furniture removal services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stars Junk Removal is better than 98% of furniture removal services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stars Junk Removal is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stars Junk Removal is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stars Junk Removal is better than 100% of furniture removal services.A
100

Reviews for your job

Customers hired Stars Junk Removal for 8 kinds of job.

Stars Junk Removal for electronic waste removal & disposal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Electronic waste removal & disposal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 35

All 53 Google reviews tagged “Electronic waste removal & disposal” · showing 40

SarahLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great as always. Have used this company for several years. Very reasonable price & this time Conrado & his guys did a great job getting the junk out of the basement. They're quiet, patient, flexible & always very nice to work with overall. Update 2024: This time Eduardo & his helper came out & were again,…

House & garage cleanoutsWaste recyclingJunk removal+ Responsiveness+ Punctuality+ Quality
Terrence7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Fred was responsive and on time. He came to quote me for the junk to be removed and showed up to pick up and remove the junk promptly. I will be contacting him again in the future to remove junk in a future clean out for my property.

Appliance removal & disposalElectronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Came right on time, gave a verbal estimate before doing the work, did the work quickly, and we're flexible on payment method.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Cleland10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very fast on time and a good rate compared to others will definitely use these guys anytime

Construction debris removalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

From the first phone call they were great to work with. They were very flexible in scheduling the pick up. The two gentlemen who came gave me a fair estimate and were able to load their truck immediately. They did an excellent job and a big relief for me. They were originally referred by friends of ours who also had an excellent experience with them.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick respond and arrived on schedule and remove junk as expected. Reasonable price. Matched other competitor! I would use their Service again.

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Virginia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coordinating with Claudio was a breeze - 12 hours after texting Star Junk for an estimate, my junk was removed for the estimated cost. The haulers, Fred and John, were extremely professional, fast, and even swept before they left! I would definitely recommend.

Appliance removal & disposalElectronic waste removal & disposalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
Tammy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed a very large/heavy TV removed and had it removed the same day. Very prompt, professional service. Would highly recommend.

Electronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
Stacy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick and professional and reasonable priced - even with a tv removal.

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Nakia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very Professional, hauled everything out, gave a great price, nice, and good communication. Thank you

Appliance removal & disposalElectronic waste removal & disposalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality
JoeyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stars Junk Removal was excellent. Priscilla was our contact person and project manager and she was great from first contact to end of project. She stayed in contact with us via text and phone throughout and made sure that her technicians Eduardo and Pedro contacted us 20 minutes before they were scheduled to…

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Kitzi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and very responsive, helpful and on time!

Donated goods pickupElectronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Kayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this company. They were quick and so professional. We had a huge job for them to help with and they brought truck after truck to help us. I highly recommend this company!!!

Appliance removal & disposalConstruction debris removalDonated goods pickup+ Responsiveness+ Punctuality+ Quality
Amelia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were absolutely GREAT! Super communicative, prompt, hardworking, efficient and fantastic customer service. Juan and his crew did a fantastic job with our office closure, providing cubicle breakdown and hauling of all office furniture, appliances and e-waste. Thank you for making this process so easy!

Appliance removal & disposalElectronic waste removal & disposalFurniture removal
Anastasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome teamwork! Very supportive and nice, and very professional.

Appliance removal & disposalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
FrankLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All inclusive of all items

Appliance removal & disposalConstruction debris removalDonated goods pickup+ Responsiveness+ Punctuality+ Quality
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Apppintment was easy to make and they showed up right on time after contacting me to confirm their arrival. Gave me a reasonable quote to haul away a mixture of items, including an old stairmaster, and got right to work. Quick and easy. Highly recommend them.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
MikeLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Stars Junk Removal did an excellent job clearing-out my one-car garage full of 40 years of junk. Josh and Sebastian arrived early, were professional and helpful and completed the job in about 30 minutes.

Electronic waste removal & disposalJunk removalHouse & garage cleanouts+ Punctuality+ Quality+ Professionalism
Gaurav4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I contacted them on their website for furniture and electronics removal and booked an appointment on same day. These guys kept me updated via text and were at my home on time. Upon reaching they gave a reasonable estimate of the work and completed it professionally. I would recommend them for furniture and electronics removal services.

Electronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
J.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Made appointment for same day. Jonathan & Pedro showed up on time ready to go. Quoted reasonable price up front and got to work immediately. Took less than an hour to do backyard, side yard, and partial garage clean out. Will definitely use their service again.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Value
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did an excellent job removing unwanted office items and helping to move large furniture. They were friendly, professional and very helpful and courteous! I would definitely recommend them.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super quick and easy to work with!

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Professionalism
brendaLocal Guide · 256 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This guys are professional, polite, and get the job done. Thank you Juan, Jonathan, and Freddy.

Appliance removal & disposalConstruction debris removalElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Star Junk multiple times and they have always been fairly priced, professional, offering quick response times, and overall hassle free.

Construction debris removalElectronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Swaps3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional, very efficient and they made the whole process painless. Would recommend them to everyone who want to use their services.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Annette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Great Service! Nice staff.Just the pricing for pick up is more than expected. Quite overpriced.

Electronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
Dave1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys were great. No complaints at all.

Electronic waste removal & disposalJunk removal+ Punctuality+ Quality+ Value
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were on time, polite, and efficient. Quote for removing the junk was one of the reasons I chose them. Thank you for the great service.

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
KaytlenLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Stars twice now and they have been exceptional each time. They are punctual, fast, and professional each time. Highly recommend Stars Junk.

Electronic waste removal & disposalFurniture removalJunk removal+ Professionalism+ Value
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick and super easy to book and reschedule. Juan was responsive to my texts the morning of and was super pleasant throughout the experience. Would definitely recommend for a junk removal.

Electronic waste removal & disposalJunk removalHouse & garage cleanouts+ Responsiveness+ Professionalism+ Value
Clarence6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Found about this place through yelp. Texted the number on the website for a quote and got very fast responses from Luis. Got an appointment quickly and love that they will text you once they are on your way to your home. I want to thank Fred and Rafael for helping us clean out some old junk in our backyard. Price is…

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
Denise10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Amazing service, value, and price. Give them a try, best in the business. I've used them three times so far!!

Electronic waste removal & disposalJunk removal+ Responsiveness+ Punctuality+ Quality
PhilipLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very easy to book an appointment and prompt service.

Electronic waste removal & disposalJunk removal+ Value
WilliamLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company responded very fast when I inquired about a quote. They arrived on time as well on the day of appointment. The two guys that came are named Juan and Jonathan. Both of them were super nice and polite. Very laid back guys and got the job done quickly. Highly recommend.

Electronic waste removal & disposalFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
mercedes1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional junk removal. Fred and Renato were great. They removed a lot of items super fast! Will be using again in the future!

Electronic waste removal & disposalJunk removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
ArifurLocal Guide · 263 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Good service and reasonable price

Electronic waste removal & disposal+ Professionalism+ Value
GodwinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Electronic waste removal & disposalFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
Bohan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Construction debris removalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
A1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Appliance removal & disposalDonated goods pickupElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
Stacy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Electronic waste removal & disposalJunk removalTrash removal & disposal+ Responsiveness+ Punctuality+ Quality

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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